You are on Retail Overview. Skip to the next section.

Retail Overview

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• About View
  • View information on what is at this store
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • There is a drop-off point.
  • The nearest step-free train station is Epsom.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is a slight slope if approaching from the entrance located to the left hand side of the step-free level entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • Levels 0 and 1 can be accessed via a standard lift and stairs.
• Checkouts View
  • Staffed checkouts available include: standard trolley checkouts and a payment counter.
  • Self-service checkouts available include touchscreens for: basket, trolley and scanner shops.
  • A customer service counter is available.
• Getting Help and Assistance View
  • Assistance is available at the self-serve checkouts.
  • There is seating available.
  • There is a fixed hearing assistance system.
  • You can borrow or hire the following equipment: a manual wheelchair, an electric scooter, adapted trollies with padded seat and wheelchair attachable trollies.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Additional facilities/services include: an ATM machine and Wi-Fi.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 2 toilets with adaptations.
  • Toilets with adaptations are located on levels 0 and 1.
  • The transfer space varies between left and right in the toilets with adaptations.
  • Ambulant toilet facilities are located within the male and female standard toilet facilities on level 1.
  • The male and female step-free toilet facilities are located on level 0, close to the checkouts.
• Changing Places and Changing Facilities View
  • The Changing Places toilet facilities are located at the front of the store by the checkouts, on level 0.
  • Parent and baby changing facilities are located next to the Changing Places facility on level 0, as well as next to the male and female standard toilets on level 1.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located in front of the store, off Kiln Lane.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 15+ designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 240cm (width) x 470cm (depth).
  • There is a marked zone to both sides and rear.
  • The width of the marked zone is 120cm.
  • The nearest designated bay is 20m from the store entrance.
  • The most accessible route from the Blue Badge parking has step-free level access and bollards.
  • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • Parking is free for all users.
  • Clearly presented parking signs are available.
  • Free customer parking is limited to 3 hours.
• Drop-off Point View
  • There is a designated drop-off point available.
  • The designated drop-off point is located to the right as you face the store entrance.
  • There is a dropped kerb with tactile paving from the drop-off point.

You are on ATMs. Skip to the next section.

ATMs

• The ATMs are located at the front right of the store.
• The ATMs are clearly signed.
• All of the ATMs are Talking ATMs.
• The store does not have headphones that customers can use with any ATMs.
• The machine surveyed was a cash withdrawal ATM.
• The height of the ATM features vary between 102cm and 134cm.
• There is not a lowered ATM available.

You are on Entrance (Store). Skip to the next section.

Entrance (Store)

• This entrance is located at the front of the store.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There is an opening without doors.
• The minimum width between the security barriers is 174cm.
• The security barrier used to exit the store (not via the checkouts) is 105cm.

You are on Payment Counter (Customer Service). Skip to the next section.

Payment Counter (Customer Service)

• The counter is located to the left as you enter the store.
• The distance from the store entrance is 24m.
• There is step-free level access to the counter.
• The height of the counter is 95cm.
• There is not a lowered section at the counter.
• The card payment machine is at a height of 110cm.
• The card payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There may be background noise in this area.
• The flooring is shiny.
• Lighting levels were even at the time of the survey.

You are on Payment Counter (Travel Money). Skip to the next section.

Payment Counter (Travel Money)

• The counter is located to the left as you enter the store, next to the Customer Service counter.
• The distance from the store entrance is 34m.
• There is step-free level access to the counter.
• The height of the counter is 95cm.
• There is not a lowered section at the counter.
• The card payment machine is at a height of 105cm.
• The card payment machine is at a fixed height.
• The counter has windows and patterned/distracting backgrounds.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system could not be tested at the time of the survey.
• There may be background noise in this area.
• The flooring is shiny.
• Lighting levels were even at the time of the survey.

You are on Argos. Skip to the next section.

Argos

• Argos is located at the rear of the store.
• The distance from the store entrance is 75m.

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• Payment Counter View
  • There is step-free level access to the counter.
  • The height of the counter is 123cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 97cm.
  • The counter has a television.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • The card payment machine is at a height of 98cm.
  • The card payment machine is portable.
• Lowered Touchscreens View
  • Lowered touchscreens are available.
  • The height of the lowered touchscreen display ranges from 92cm to 110cm from the floor.
  • The card payment machine is at a height of 83cm.
  • The card payment machine is at a fixed height.
• Standard Touchscreens View
  • The height of the touchscreen display ranges from 105cm to 122cm from the floor.
  • The card payment machine is at a height of 88cm.
  • The card payment machine is at a fixed height.
• Shop Floor View
  • There may be background noise in this area.
  • The flooring is shiny.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • Signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available for customers includes: benches.
  • Customers can obtain online items from the collection counter.
  • Lighting levels were even at the time of the survey.

You are on Supermarket. Skip to the next section.

Supermarket

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are over 180cm.
• Product displays/containers include: low shelving, high shelving and self-closing (pull handle) display cabinets.
• The flooring is shiny.
• There is background noise.
• Signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is consistent throughout.
• Seating available for customers includes: chairs with armrests and benches.
• Customers can obtain online items from the click and collect area in the car park.
• Lighting levels were even at the time of the survey.

You are on Staffed Checkouts. Skip to the next section.

Staffed Checkouts

• The store has standard trolley checkouts.
• There is step-free level access to staffed checkouts.

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• Standard Trolley Checkouts (Conveyor Belt) View
  • The checkout surveyed was 33.
  • Signage is provided for the payment checkouts.
  • Signage is clearly visible with high contrasting colours.
  • The height of the loading area is 91cm.
  • The height of the packing area is 92cm.
  • The card payment machine is at a height of 115cm.
  • The card payment machine is portable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels were even at the time of the survey.

You are on Self-Service Checkouts. Skip to the next section.

Self-Service Checkouts

• The store has self-service touchscreens for basket shops, self-service touchscreens for trolley shops and touchscreens for scanner shops.
• There is step-free level access to self-service checkouts.
• Lowered self-service touchscreens are available.

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• Lowered Touchscreens View
  • Lowered self-service touchscreens are available for scanner shops.
  • The height of the lowered self-serve touchscreen display ranges from 87cm to 110cm from the floor.
  • The lowered self-service touchscreen has the following accessibility features: a volume control and a call for assistance button.
  • The height of the scanner is 78cm.
  • The card payment machine is at a height of 82cm.
  • The card payment machine is portable.
  • Assistance is available at the lowered self-serve checkouts.
  • The lowered touchscreen is located in the Scan and Go section of the self-service checkouts.
• Standard Touchscreens View
  • The self-service checkout surveyed was a basket shop touchscreen.
  • The self-service touchscreen surveyed was 69.
  • The height of the self-serve touchscreen display ranges from 111cm to 134cm from the floor.
  • The self-service touchscreens have the following accessibility features: a volume control, a call for assistance button and lowered loading/packing areas.
  • The height of the scanner is 88cm.
  • The height of the packing area is 59cm.
  • The height of the loading area is 63cm.
  • The card payment machine is at a height of 115cm.
  • The card payment machine is portable.
  • Assistance is available at the self-serve checkouts.
• Scanner Touchscreens View
  • The height of the self-serve touchscreen display ranges from 123cm to 146cm from the floor.
  • The self-service touchscreens have the following accessibility features: a volume control and a call for assistance button.
  • The height of the scanner is 113cm.
  • The card payment machine is at a height of 120cm.
  • The card payment machine is portable.
  • Assistance is available at the self-serve checkouts.

You are on Changing Places (Level 0 - Transfer Both Sides). Skip to the next section.

Changing Places (Level 0 - Transfer Both Sides)

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• Location and Access View
  • The Changing Places facility surveyed is located to the right after you enter the store, at the far end of the checkouts.
  • The Changing Places toilet is in addition to other toilet facilities.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The distance from the store entrance is 90m.
  • The most accessible route to the Changing Places facility has step-free level access.
  • There is step-free level access into the facility.
  • There is tactile and pictorial signage on or near the door.
  • A RADAR key is required for access to this facility.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 99cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
  • The dimensions of the facility are 350cm (width) x 600cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
• Toilet Details View
  • There is lateral transfer space on both sides of the toilet, however they are obstructed.
  • The transfer space on the right as you face the toilet is 134cm.
  • The transfer space on the left as you face the toilet is 80cm.
  • There is a spatula flush on the right transfer side.
  • There is no horizontal grab rail for the toilet.
  • There are vertical grab rails on both sides of the toilet.
  • The vertical grab rails have a high visual contrast.
  • There are dropdown rails on both sides of the toilet.
  • The dropdown rails have a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • The toilet roll holder is located on the dropdown rail.
• Changing Bench and Hoist Details View
  • The changing bench is wall mounted and height adjustable.
  • The length of the changing bench is 188cm.
  • The facility hoist is powered overhead and accesses all areas.
• Other Facilities View
  • There is a height adjustable wash basin.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 102cm from the floor.
  • There is a wall mounted towel dispenser.
  • The towel dispenser has a medium visual contrast.
  • The towel dispenser is 89cm from the floor.
  • A wide paper roll dispenser is available.
  • The height of the wide paper roll dispenser is 100cm.
  • There is a wall mounted hand dryer.
  • The hand dryer has a medium visual contrast.
  • The hand dryer is 88cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is a shelf, however there is an obstruction in front of it.
  • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
  • The facility has a waste bin, a nappy/incontinence items bin, a sanitary bin and a pedal bin.
  • There are multiple coat hooks.
  • The coat hooks are 100cm and 138cm from the floor.
  • A privacy screen is available.
  • The walls and floor have a medium visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Level 0 - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Level 0 - Right Hand Transfer)

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• Access View
  • The toilet surveyed is located to right after you enter the store, next to the self-service checkouts.
  • The distance from the store entrance is 30m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
  • The door opens outwards and has a medium visual contrast.
  • The width of the door opening is 93cm.
  • The door has a twist lock.
  • Internally the door has a medium visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 185cm (width) x 292cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 116cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is no vertical grab rail for the toilet.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which cannot be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 110cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 82cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 98cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There is a shelf, however there is an obstruction in front of it.
  • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 150cm from the floor.
  • The walls and floor have a medium visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Parent and Baby Room / Feeding Room (Level 0). Skip to the next section.

Parent and Baby Room / Feeding Room (Level 0)

• The room surveyed is located to the right after you enter the store, at the far end of the checkouts.
• The distance from the store entrance is 95m.
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• There is tactile and pictorial signage on or near the door.
• The door opens inwards and has a high visual contrast.
• The width of the door opening is 98cm.
• Internally the door has a high visual contrast.
• The height of the baby change facility when in use is 105cm.
• There is a toilet, a wash basin, a hand dryer and a mirror in the room.
• The wash basin has a push tap.
• The room has a waste bin, a nappy/incontinence items bin and a sanitary bin.
• Seating available in the room includes: chairs with armrests.
• The walls and floor have a medium visual contrast.
• Lighting levels were even at the time of the survey.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located to the left after you enter the store, next to Customer Services.
• The distance from the store entrance is 20m.
• The most accessible route to the lift has step-free level access.
• Levels 0 and 1 are accessed by this lift.
• The lift door has a medium visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 90cm.
• The internal dimensions of the lift are 106cm (width) x 208cm (depth).
• The internal lift control buttons have tactile markings and a high visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator and an audible announcer.
• Lighting levels were low at the time of the survey.

You are on Stairs. Skip to the next section.

Stairs

• The stairs surveyed are located to the left after you enter the store, next to Customer Services.
• Levels 0 and 1 can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels vary due to the use of large glazed walls.

You are on Toilet with Adaptations (Level 1). Skip to the next section.

Toilet with Adaptations (Level 1)

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• Access View
  • The toilet surveyed is located on level 1, to the left after you exit the lift.
  • The distance from the lift is 40m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
  • The door opens outwards and has a medium visual contrast.
  • The width of the door opening is 96cm.
  • The door has a lever twist lock.
  • Internally the door has a medium visual contrast.
  • There is a grab rail on the internal door with a medium visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 166cm (width) x 228cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 96cm (from the side of the toilet pan).
  • There is a lever flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low visual contrast.
  • There is no vertical grab rail for the toilet.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a low visual contrast.
  • The toilet seat is 50cm from the floor.
  • The toilet seat has a high visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which cannot be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 100cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 70cm from the floor.
  • The wash basin has a lever tap.
  • The vertical grab rail is on the left as you face the wash basin.
  • The wash basin grab rail has a low visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 92cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 96cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is an unobstructed shelf.
  • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a waste bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 177cm from the floor.
  • The walls and floor have a medium visual contrast.
  • Lighting levels were even at the time of the survey.