You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on what is at this store.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • The nearest train station is Welwyn Garden City.
  • This station has step-free access.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is no main entrance for the building.
  • There are 4 other entrances.
  • All of the other entrances have step-free level access.
  • There is step-free level access throughout all areas.
  • There are no doors along circulation routes.
  • Access throughout may include pillars.
  • Levels -1, 0, 1, and 2 can be accessed via a standard lift and travelator.
  • The store is located on levels 1 and 2 of the building.
  • The car park is located on levels -1 and 0 with Blue Badge parking on level 0.
  • Access from the street is to level 0.
  • Access to the store from level 0 is via lift, travelator or stairs.
• Checkouts View
  • Staffed checkouts available include: standard trolley checkouts.
  • Self-service checkouts available include touchscreens for: basket, trolley or basket (combined) and scanner shops.
  • Assistance is available at the self-serve checkouts.
  • A customer service counter is available.
• Accessibility Services and Support View
  • Seating is available.
  • There are fixed hearing assistance systems.
  • You can borrow or hire the following equipment: mobility scooters.
  • The following trolleys are available to use: adapted trolleys for wheelchairs and adapted child trolleys with padded seats.
  • Equipment can be borrowed or hired from Customer Services.
  • British Sign Language can be provided virtually.
  • View information on virtual BSL interpretation available (opens new tab).
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Colleague assisted shopping is available.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located on level 1, to the right as you enter the store.
  • The toilet with adaptations has a left hand transfer space.
  • Female and male step-free standard toilet facilities are located on level 1, to the right as you enter the store.
• Changing Facilities View
  • Parent and baby changing facilities are located on level 1 in the toilet with adaptations and the standard toilets.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located off Church Road.
  • The car park is multi-storey.
  • The car park surface consists of tarmac.
  • The height of the restriction barrier is 250cm.
  • There are 15+ designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 240cm (width) x 480cm (depth).
  • There is a marked zone to both sides and rear.
  • The width of the marked zone is 120cm.
  • The nearest designated bay is 30m from the nearest store entrance.
  • The most accessible route from the Blue Badge parking has step-free level access.
  • This route has bollards.
• Charges and Restrictions View
  • Parking is free for all users.
  • Free parking is restricted to 30 minutes.
  • Sainsbury's customers can park for free for up to 3 hours if spending over £10 in the store.
• Electric Vehicle Charging Points View
  • Electric Vehicle charging points are not available.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Cash Machine. Skip to the next section.

Cash Machine

• There is one ATM.
• The ATM is located on the outer wall at Wigmore South.
• The ATM is clearly signed.
• There is not a Talking ATM.
• This is a cash withdrawal ATM.
• The ATM controls/features are not within 120cm.

You are on Store Entrance - Wigmore South - Left Hand. Skip to the next section.

Store Entrance - Wigmore South - Left Hand

• This entrance is located on Wigmore South, to the left side.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a very easy slope at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 260cm.
• The doors have a low colour contrast.
• This entrance gives access to the lifts.

You are on Store Entrance Wigmore South - Right Hand. Skip to the next section.

Store Entrance Wigmore South - Right Hand

• This entrance is located on Wigmore South, to the right side.
• The entrance area is not clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 166cm.
• The doors have a low colour contrast.
• There is a second set of double automatic doors.
• The doors open by sliding.
• The width of the opening is 184cm.
• The doors have a low colour contrast.
• This entrance gives access to the travelators.

You are on Car Park Entrance - Level 0. Skip to the next section.

Car Park Entrance - Level 0

• This entrance is located on level 0 of the car park.
• The approach to the entrance has bollards.
• The entrance area is not clearly signed.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 248cm.
• The doors have a low colour contrast.
• This entrance gives access to the lifts.
• There is another similar entrance to the left of this one which gives access to the travelators.
• There is also a similar entrance below this one on level -1 of the car park.

You are on Lift (Entrances). Skip to the next section.

Lift (Entrances)

• The lift surveyed is located in the entrance lobby.
• The distance from the car park entrance is 18m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.

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• Standard Lift View
  • Levels -1, 0 and 1 can be accessed by this lift.
  • The lift door has a low colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 3000kg.
  • The external lift control buttons have tactile markings.
  • The control buttons have a low colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 170cm.
  • The internal dimensions of the lift are 190cm (width) x 280cm (depth).
  • The internal lift control buttons have tactile and Braille markings.
  • The control buttons have a low colour contrast.
  • The majority of the internal controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a list of floor services/facilities, an audible announcer and a mirror to aid reversing.
  • Lighting levels were even at the time of the survey.
  • There are other lifts available at this location which are of a similar size.

You are on Lift (Store). Skip to the next section.

Lift (Store)

• The lift surveyed is located to right as you enter the store.
• The distance from entrance lifts is 55m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.
• This route has uneven surfaces.

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• Standard Lift View
  • Levels 1 and 2 (mezzanine) can be accessed by this lift.
  • The lift door has a low colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 1600kg.
  • The external lift control buttons have tactile markings.
  • The control buttons have a low colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 130cm.
  • The internal dimensions of the lift are 138cm (width) x 240cm (depth).
  • The internal lift control buttons have tactile markings.
  • The control buttons have a low colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: an intercom hearing assistance system.
  • The lift has a separate door to exit.
  • Lighting levels were low at the time of the survey.

You are on Travelators. Skip to the next section.

Travelators

• The travelators surveyed are located just beyond the Wigmore South right hand entrance.
• Levels -1, 0, 1 and 2 can be accessed by travelator.
• The foot (start) and head (end) of the travelators are clearly marked.
• Lighting levels vary due to the use of large glazed walls.
• The travelator between levels 0 and 1 was not working at the time of the survey.

You are on Stairs. Skip to the next section.

Stairs

• The stairs are located on level 0 in the entrance lobby.
• Levels 0 and 1 can be accessed by these stairs.
• There are handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The step markings are not clearly visible.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is not between 30cm-45cm.
• Lighting levels were even at the time of the survey.

You are on Customer Services. Skip to the next section.

Customer Services

• The counter is located to the left as you enter the store.
• The distance from the lifts is 10m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 95cm.
• There is a lowered section at the counter (a writing shelf).
• The height of the lowered section is 76cm.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 112cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested, however it was not working at the time of the survey.
• There is no (or very little) background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.
• Seating available in this area includes: chairs without armrests.

You are on Shop Floor. Skip to the next section.

Shop Floor

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are over 180cm.
• Some aisles did have obstructions at the time of the survey, these included: pillars.
• Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets and open top cabinets.
• Some flooring is shiny.
• There is no (or very little) background noise.
• There is product and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Seating available for customers includes: chairs without armrests.
• Lighting levels vary due to the size of the space.

You are on Argos. Skip to the next section.

Argos

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• Location and Route View
  • Argos is located on level 2 (mezzanine).
  • The distance from the store lift to Argos is 60m.
  • The most accessible route to Argos has step-free level access.
• Shop Floor View
  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are between 150cm - 180cm.
  • Some flooring is shiny.
  • There is no (or very little) background noise.
  • The height of the standard browse and pay screens range from 108cm to 126cm from the floor.
  • The card payment machine is at a height of 100cm.
  • The payment machine at the standard browse and pay screens is at a fixed height.
  • Lowered browse and pay screens are available.
  • The height of the lowered browse and pay screens range from 96cm to 114cm from the floor.
  • The card payment machine is at a height of 90cm.
  • The payment machine at the lowered browse and pay screens is at a fixed height.
  • There is not a clear knee recess beneath the lowered browse and pay screen.
  • Assistance is available at the browse and pay screens.
  • Lighting levels were even at the time of the survey.
• Pay Counter View
  • The height of the counter is 92cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 120cm.
  • The payment machine is portable.
  • There is not a hearing assistance system.
• Collections and Returns View
  • The height of the counter is 92cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 120cm.
  • The payment machine is portable.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested, however it was not working at the time of the survey.

You are on SmartShop. Skip to the next section.

SmartShop

• SmartShop is available.
• View information on SmartShop (opens new tab).

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• SmartShop Handset Wall View
  • The SmartShop scanners are located at the front of the store.
  • The SmartShop holsters range in height from 66cm to 122cm from the floor.
  • Assistance is available to help customers with SmartShop.
• Checkout Area View
  • There is step-free level access to the checkout area.
  • The height of the touchscreen display ranges from 124cm to 145cm from the floor.
  • The touchscreen has the following accessibility aids: a volume control and a Call for Assistance button.
  • The card payment machine is at a height of 119cm.
  • The payment machine is portable.
  • Assistance is available at the touchscreens.
  • The receipt reader to exit is at a height of 116cm.
  • The width of the exit barrier opening is 138cm.

You are on Self-Service Checkouts (Smaller Shops). Skip to the next section.

Self-Service Checkouts (Smaller Shops)

• There is step-free level access to the self-service checkout area.
• The store has self-service touchscreens for basket shops.
• Lowered self-service touchscreens are not available.

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• Standard Touchscreens View
  • The self-service checkout surveyed was a basket shop touchscreen.
  • The height of the touchscreen display ranges from 110cm to 130cm from the floor.
  • The touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 87cm.
  • The height of the loading area is 63cm.
  • The height of the packing area is 60cm.
  • The card payment machine is at a height of 114cm.
  • The payment machine is portable.
  • The receipt reader to exit is at a height of 116cm.
  • The width of the exit barrier opening is 166cm.
  • Assistance is available at the self-serve checkouts.

You are on Self-Service Checkouts (Bigger Shops). Skip to the next section.

Self-Service Checkouts (Bigger Shops)

• There is step-free level access to the self-service checkout area.
• The store has self-service touchscreens for basket and trolley combined shops.
• Lowered self-service touchscreens are not available.

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• Standard Touchscreens View
  • The self-service checkout surveyed was a basket and trolley shop touchscreen.
  • The height of the touchscreen display ranges from 110cm to 130cm from the floor.
  • The touchscreen has the following accessibility aids: a volume control and a Call for Assistance button.
  • The height of the scanner is 87cm.
  • The height of the loading area is 62cm.
  • The height of the packing area is 50cm.
  • The height of the cash payment controls range from 63cm to 82cm from the floor.
  • The card payment machine is at a height of 127cm.
  • The payment machine is portable.
  • The receipt reader to exit is at a height of 116cm.
  • The width of the exit barrier opening is 167cm.
  • Assistance is available at the self-serve checkouts.

You are on Served Checkouts (Trolley). Skip to the next section.

Served Checkouts (Trolley)

• The store has standard trolley checkouts.
• There is step-free level access to the staffed checkout area.

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• Trolley Checkouts View
  • The trolley checkout surveyed was 24.
  • Signage is provided for the trolley checkouts.
  • Signage is clearly visible with high contrasting colours.
  • The height of the loading area is 91cm.
  • The height of the packing area is 92cm.
  • The card payment machine is at a height of 112cm.
  • The payment machine is at a fixed height.
  • There is not a hearing assistance system.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Left-Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left-Hand Transfer)

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• Location View
  • The toilet surveyed is located on level 0, to the right as you enter the store.
  • The distance from entrance lifts is 35m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial, written text and 'Not All Disabilities Are Visible' signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 90cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door with a medium colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 140cm (width) x 262cm (depth).
  • There is not room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 77cm (from the side of the toilet pan).
  • There is a lever flush for the toilet.
  • The flush is on the non-transfer side.
  • There is no horizontal grab rail for the toilet.
  • There is a vertical grab rail on the non-transfer side.
  • The vertical grab rail has a high colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder cannot be reached when seated on the toilet.
  • The toilet roll holder has a low colour contrast.
  • The toilet roll holder is 103cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 71cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser can be reached when seated on the toilet.
  • The soap dispenser has a low colour contrast.
  • The soap dispenser is 84cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low colour contrast.
  • The hand dryer is 95cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 152cm from the floor.
  • The height of the baby change facility when in use is 88cm.
  • The walls and floor have a low colour contrast.
  • Lighting levels were low at the time of the survey.