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Main Grandstand First Floor - Sandown View and Annual Members Lounge

Sandown Park Racecourse, Portsmouth Road, Esher, KT10 9AJ

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Access Guide

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Getting Help and Assistance

  • For a map of the racecourse please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • The assistance dog toilet or toileting area is located on the Summer Lawn.
  • Water bowls for assistance dogs are available.

Raceday Parking

Getting Here

  • By Road View
    • From London, take the A3 and follow the brown venue signs to Sandown Park. Exit A3 on to the A307 and continue to follow the brown venue signs. Alternatively, from the M25, exit at Junction 10 and follow the A3 towards London then exit onto the A307 and follow the brown venue signs. 
      If using a Sat Nav, please enter 'Portsmouth Road' rather than the Sandown Park postcode - this will bring you to the main car park which is just off the A307 (Esher High Street) and is directly in front of the Main Entrance.
    • Parking is free in the centre of the racecourse, which you can reach from the More Lane entrance. Please note that the course will be shut for approximately 10 minutes before and after each race as there will be horses on the course. The entrance/exit will otherwise be open/re-opened. Alternatively, for £5 you can park in the main car park off the Portsmouth Road.
      Coach parking is free - just follow the Sandown Park signposts on all approach routes and park in the area off the Portsmouth Road.
      There are allocated Blue Badge parking spaces in the main Portsmouth Road car park, which is free of charge to all Blue Badge holders. The parking is very close to the Main Entrance and the Grandstand.
      .
  • By Bus View
    • There is a bus stop within 150 metres of the venue.
    • There are a number of bus stops located along Portsmouth Road.
  • By Train View
    • The nearest Railway Station is Esher Station.
    • Esher station is just a 10 minute flat walk from the Main Entrance and can be reached by crossing the centre of the course on racedays (please note that the course will be shut for approximately 10 minutes before and after each race as there will be horses on the course) or by the complimentary raceday minibus service.
      On a non-raceday, visitors should turn left out of the station onto Station Road and then right at the T- junction to join the A307 Portsmouth Road. The entrance to Sandown Park is on the right hand side.
    • For more information on National Rail please click here (opens new tab).

Other Floors (Ground Floor to First Floor)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are located to the right of the lower foyer to upper foyer ramp.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are G, 1.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.
  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located to the right of the lower foyer to upper foyer ramp.
    • The escalator(s) is/are clearly visible from the entrance.
    • The escalators only go up.
    • The floors which are accessible by escalator(s) are G, 1.
    • The escalator(s) steps are clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • The lighting levels at the escalator(s) are good.

Lift

  • There is a lift for public use.
  • The lift is located at the rear of the upper foyer.
  • Signs indicating the location of the lift are clearly visible from the entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1, 2.
  • There are manual, heavy, double doors to access the lift lobby on the ground floor.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 117cm (3ft 10in).
  • The dimensions of the lift are 220cm x 160cm (7ft 3in x 5ft 3in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Main Grandstand Entrance and Foyer

Other Floors (Surrey Hall - Premier Enclosure)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are located within the Surrey Hall Premier Enclosure.
    • The floors which are accessible by stairs are G, 1, 2.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 15cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.
  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located within the Surrey Hall Premier Enclosure.
    • The escalator(s) is/are clearly visible from the entrance.
    • The escalators only go up.
    • The floors which are accessible by escalator(s) are G, 1.
    • The escalator(s) steps are clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • The lighting levels at the escalator(s) are good.

Lift (Surrey Hall - Premier Enclosure)

  • There is a lift for public use.
  • The lift is located within the Surrey Hall Premier Enclosure.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1, 2.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 200cm x 160cm (6ft 7in x 5ft 3in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Getting Around (First Floor)

  • Access View
    • There is step-free access throughout the first floor.
    • The type of flooring in corridors/walkways is carpet.
    • There is good colour contrast between the walls and floor in all areas.
    • There are seats without armrests at regular intervals.
    • The lighting levels are good.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.

Eating and Drinking (Annual Members Bar)

  • The following information is for the bar.
  • The bar is located along the first floor corridor.
  • There is step-free access to the bar.
  • There is a/are double, light manual door(s) to access this area.
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is medium height (77cm - 109cm).
  • There is not a lowered section of the counter.
  • There is not a hearing assistance system.
  • There is step-free access within the bar.
  • There is ample room for a wheelchair user to manoeuvre.
  • Background music varies according to the function/event.
  • The type of flooring in this area is carpet.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • The distance between the floor and the lowest table is 72cm.
  • The distance between the floor and the highest table is 99cm.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • There are wall menus available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • The lighting levels are good.

Counter (Betting Counter - Annual Members Bar)

  • Counter View
    • The counter is located to the right of the bar.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the counter.
    • The type of flooring in this area is carpet.

Eating and Drinking (Sandown View Bar)

  • The following information is for the bar.
  • The bar is located along the first floor corridor.
  • There is step-free access to the bar.
  • There is a/are double, light manual door(s) to access this area.
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is medium height (77cm - 109cm).
  • There is not a lowered section of the counter.
  • There is not a hearing assistance system.
  • There is ample room for a wheelchair user to manoeuvre.
  • Background music varies according to the function/event.
  • The type of flooring in this area is carpet.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The nearest table is approximately 1m from the entrance/opening.
  • The nearest table is approximately 1m from the till/counter.
  • The distance between the floor and the lowest table is 72cm.
  • The distance between the floor and the highest table is 99cm.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • There are wall menus available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • The lighting levels are good.

Counter (Betting Counter - Sandown View Bar)

  • Counter View
    • The counter is located at the rear of the Sandown View Bar.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the counter.
    • The type of flooring in this area is carpet.

Designated Seating Area(s) (Sandown View Bar - Premier Enclosure - Designated Wheelchair Viewing Area)

  • The name of the designated seating area is Sandown View Bar - Premier Enclosure - Designated Wheelchair Viewing Area.
  • The designated seating area(s) is/are clearly signed.
  • The view from the seating area is good.
  • The number of spaces for wheelchair users varies (dependent on match/event).
  • There is sufficient space for an assistance dog to rest.
  • There is a dedicated steward to provide assistance.
  • There is an accessible toilet close to the seating area.
  • There is a single width door leading out onto the viewing area. The door opens towards you. The door is 85cm wide.

Accessible Toilet(s) (First Floor - Premier Enclosure)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is for the sole use of disabled people.
    • This accessible toilet is located along the first floor corridor, within the Premier Enclosure.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 165cm x 205cm (5ft 5in x 6ft 9in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 95cm (3ft 1in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 150cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is not a mirror.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 105cm (3ft 5in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 90cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 100cm (3ft 3in).

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located within the Annual Members and Sandown View bars.
    • There is step-free access to the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • The wash basin(s) tap type is push.
    • Lighting levels are good.

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