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Sandringham Estate - Visitor Courtyard and Royal Parkland

Sandringham, Norfolk, PE35 6AB

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Access Guide

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Overview

  • About View
    • Sandringham House is a country house in the parish of Sandringham, Norfolk. The Sandringham Estate covers 20,000 acres and The Visitor Courtyard and Royal Parklands are free to visit.
    • Services and facilities available in the venue include: trails and pathways, a courtyard, outdoor seating (covered and uncovered), gardens, woodland, cafe, restaurant, accessible and standard toilets, Changing Places facility and First Aid office.
    • View information on opening times.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • The most accessible entrance is the main entrance.
    • There is step-free level access throughout the majority of areas.
    • The following areas have stepped access: the Terrace Takeaway Cafe.
    • The following areas have step-free access via slopes or ramps: some areas of the gardens, parkland and pathways.
    • There are no doors along circulation routes.
    • Access throughout may include uneven surfaces and bollards.
  • Getting Help and Assistance View
    • Seating is available.
    • There is not a hearing assistance system.
    • You can borrow or hire the following equipment: a manual wheelchair.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
  • Related Access Guides View
    • Sandringham House and Gardens

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 4 toilets with adaptations.
    • The toilets with adaptations are located within the restaurant and to the rear of the Ticket Office.
    • The transfer space varies between left and right in the toilets with adaptations.
    • Female and male step-free standard toilet facilities are located within the restaurant and to the rear of the Ticket Office.
  • Changing Places Facilities View
    • Changing Places facilities are located to the rear of the Ticket Office.
  • Changing Facilities View
    • Parent and baby changing facilities are located within the toilets with adaptations.
    • There is a nursing chair and footstool in the Changing Places facility.

North Car Park

  • Car Park View
    • The car park is located to the north of the Sandringham Estate, near the Visitor Courtyard.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • The height of the restriction barrier is 93cm.
    • There are 15 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 220cm (width) x 470cm (depth).
    • There is a marked zone to both sides but not at the rear.
    • The width of the marked zone is 130cm.
    • The nearest designated bay is 150m from the Visitor Courtyard.
    • The most accessible route from the Blue Badge parking has step-free level access.
    • This route has uneven surfaces.
  • Charges and Restrictions View
    • This car park is for visitors only.
    • Parking is not free for all users, including Blue Badge holders.
    • Payment machines are located close to the Blue Badge parking bays.
    • There is a payment machine with controls at a suitable height for a wheelchair user.
    • There is a level manoeuvring space for a wheelchair user in front of the payment machine (185cm x 210cm).
    • View information on parking policies/charges (opens new tab).
  • Electric Vehicle Charging Points View
    • There are no electric vehicle charging points designated for Blue Badge holders.
    • There are 2 electric vehicle charging points.
    • The dimensions of the surveyed electric vehicle charging bay are 250cm (width) x 470cm (depth).
    • The nozzle holster is at a suitable height for a wheelchair user.
    • An online account is required to use the charging point.
    • The West Car Park is located to the west of the Sandringham Estate and is mostly used as an overflow car park.
    • There are no Blue Badge bays nor EV charging bays in the West Car Park.
    • The same payment charges apply as for the North Car Park.

Outdoor Seating

  • Location and Access View
    • The outdoor seating area is located in the Visitor Courtyard and surrounding areas.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access to this area.
  • Seating Area View
    • The seating area is partially covered.
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: benches.
    • Some seating is fixed.
    • Furniture available in this area includes: picnic tables and adapted picnic tables.
    • The surface height of the tables/desks is suitable for wheelchair users.
    • The clear height under the tables/desks is suitable for wheelchair users.
    • There may be background noise in this area.

Ticket Office/Counter

  • Ticket Office View
    • The ticket office surveyed is located to the rear of the Visitor Courtyard, before the toilets.
    • There is step-free level access to the ticket office.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • The height of the counter is 120cm.
    • There is not a lowered section at the counter.
    • There is not a hearing assistance system.
  • Ticket Counter / Machines View
    • There is no access into the Ticket Office, only external payment counters.

Sandringham Shop

  • Access to the Shop View
    • There is step-free level access into the shop.
    • There are double automatic doors.
    • The doors are permanently held open.
    • The width of the opening is 150cm.
    • There is a small lip on the threshold of the opening.
    • The doors have a high colour contrast.
  • Shop View
    • There is step-free level access throughout the majority of areas.
    • The following areas have stepped access: access to the outdoor area.
    • The majority of product aisle widths are under 120cm.
    • Some aisles did have obstructions at the time of the survey, these included: product bins and product displays.
    • Product displays/containers that may be more difficult for some to reach or open include: low shelving and high shelving.
    • Some flooring is patterned.
    • There is background noise which varies depending on the time of day.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • The width of the narrowest aisle is 67cm.
    • There are floor mats which could cause a trip hazard.
  • Payment Counters and Checkouts View
    • The payment counter is located to the right hand side, as you enter the shop.
    • Signage is not provided for the counter.
    • The height of the counter is 108cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The payment machine is portable.
    • There is not a hearing assistance system.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • The doors to the outdoor area are automatic, 140cm wide and open away from you.
    • There is a 6cm step at the door threshold.

Sandringham Restaurant

  • Location and Access View
    • The Sandringham Restaurant is located on the left hand side, as you enter the Visitor Courtyard from the North Car Park.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There are double automatic doors.
    • The doors open towards you.
    • The width of the opening is 150cm.
    • There is a small lip on the threshold of the opening.
    • The doors have a high colour contrast.
  • Order and Payment View
    • This area has a payment counter.
    • The payment counter was surveyed.
    • The counter is located immediately ahead, as you enter the restaurant.
    • There is step-free level access to the counter.
    • Payment can be made at the counter, or at your table.
    • The height of the counter is 126cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The payment machine is portable.
  • Service View
    • This area also has staff who can provide assistance with ordering.
    • Full table service is available.
    • Menu types include: handheld.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
    • Please request food allergy advice from the Allergen Champion.
  • Seating Area View
    • The seating area is both inside and outside.
    • The outdoor seating area is covered.
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor colour contrast varies between low and high.
    • Seating available in this area includes: chairs without armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • The width of the double manual doors to the outdoor seating area is 150cm. They open away from you and are easy to open.

Toilet with Adaptations (Sandringham Restaurant - Left Hand Transfer)

  • Location View
    • The toilet surveyed is located to the left hand side, as you enter the Sandringham Restaurant.
    • The distance from the entrance to the Sandringham Restaurant is 5m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a low colour contrast.
    • The door is easy to open.
    • The width of the opening is 79cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door, with a medium colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 154cm (width) x 260cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 78cm (from the side of the toilet pan).
    • There is a lever flush for the toilet.
    • The flush is on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the non-transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 47cm from the floor.
    • The toilet seat has a high colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 102cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 102cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a high colour contrast.
    • The towel dispenser is 106cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 80cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 80cm.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • There is another toilet with adaptations opposite this one, with a right hand transfer and no baby changing unit.

Terrace Takeaway Cafe

  • Location and Access View
    • The Terrace Takeaway Cafe is located to the left hand side of the Visitor Courtyard, after the Sandringham Restaurant.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is one step into this area.
    • There are no handrails for the step.
    • The step is unmarked.
    • The height of the step is not between 15cm and 18cm.
    • The height of the step is 10cm.
    • There are double manual doors.
    • The doors are permanently held open.
    • The width of the opening is 150cm.
    • There is a small lip on the threshold of the opening.
    • The doors have a high colour contrast.
  • Order and Payment View
    • This area has a counter where food and drink can be ordered.
    • The service counter was surveyed.
    • The counter is located immediately ahead, as you enter the cafe.
    • There is step-free level access to the counter.
    • The height of the counter is 86cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 103cm.
    • The payment machine is at a fixed height.
    • The self-service counter was surveyed.
    • The counter is located to the left hand side, as you enter the Cafe.
    • There is step-free level access to the counter.
    • The self-service counter displays cakes and bread.
    • The height of the counter is 76cm.
    • There is not a lowered section at the counter.
  • Service View
    • This area also has staff who can provide assistance with ordering.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
    • Please request food allergy advice from the Allergen Champion.
  • Seating Area View
    • The seating area is covered.
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs with armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There may be background noise in this area.

Toilet with Adaptations (The Visitor Courtyard - Right Hand Transfer)

  • Location View
    • The toilet surveyed is located to the rear of the Visitor Courtyard, behind the Ticket Office.
    • The distance from the Visitor Courtyard is 40m.
  • Route View
    • The most accessible route to the toilet has a very easy slope.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 87cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door, with a medium colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 208cm (width) x 224cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 140cm (from the side of the toilet pan).
    • There is a lever flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a medium colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a medium colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a medium colour contrast.
    • The toilet seat is 52cm from the floor.
    • The toilet seat has a high colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a medium colour contrast.
    • The toilet roll holder is 89cm from the floor.
    • The wash basin has sensor taps.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 75cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a medium colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The soap dispenser has a medium colour contrast.
    • The soap dispenser is 117cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a medium colour contrast.
    • The hand dryer is 100cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is an unobstructed shelf.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
    • There is one coat hook.
    • The coat hook is 120cm from the floor.
    • The height of the baby change facility when in use is 89cm.
    • The walls and floor have a medium colour contrast.
    • Lighting levels were even at the time of the survey.

Changing Places

  • Location and Access View
    • The Changing Places facility surveyed is located in the toilets area, behind the Ticket Desk.
    • The Changing Places toilet is in addition to other toilet facilities.
    • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • The distance from the Ticket Desk is 40m.
    • The most accessible route to the Changing Places facility has a very easy slope.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into the facility.
    • A RADAR key and an additional key is needed to open the door. Please request the additional key from the Ticket Office.
    • There is pictorial and written text signage on or near the door.
    • The door opens inwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 108cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door, with a high colour contrast.
    • The dimensions of the facility are 320cm (width) x 470cm (depth).
    • There is room for a wheelchair user to manoeuvre (180cm x 180cm).
  • Toilet Details View
    • The lateral transfer space on the left is 147cm (from the side of the toilet pan).
    • The lateral transfer space on the right is 74cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the right transfer side.
    • There is no horizontal grab rail for the toilet.
    • There are vertical grab rails on both sides of the toilet.
    • The vertical grab rails have a high colour contrast.
    • There are dropdown grab rails on both sides of the toilet.
    • The dropdown grab rails have a high colour contrast.
    • The toilet seat is 49cm from the floor.
    • The toilet seat has a high colour contrast.
    • The toilet roll holder has a low colour contrast.
    • The toilet roll holder is 89cm from the floor.
  • Changing Bench and Hoist Details View
    • The changing bench is wall mounted and height adjustable.
    • The length of the changing bench is 80cm.
    • The facility hoist is powered overhead and accesses all areas.
  • Other Facilities View
    • There is a height adjustable wash basin.
    • The wash basin has a lever mixer tap.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser has a low colour contrast.
    • The soap dispenser is 104cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser has a high colour contrast.
    • The towel dispenser is 104cm from the floor.
    • A wide paper roll dispenser is available.
    • The wide paper roll dispenser is 102cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low colour contrast.
    • The hand dryer is 102cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a long mirror.
    • There is an unobstructed shelf.
    • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a waste bin and a sanitary bin.
    • There are multiple coat hooks.
    • The coat hooks are 97cm and 142cm from the floor.
    • A privacy screen is available.
    • The walls and floor colour contrast varies between low and high.
    • Lighting levels were even at the time of the survey.

Children's Play Area

  • About View
    • The following is available in this area: a playground.
  • Getting Around View
    • There are unsurfaced paths/trails throughout.
    • Path or trail surfaces consist of: wood bark.
    • The majority of the unsurfaced footpaths are wide enough for wheelchair users.
    • Paths or trails have some sections with potential obstacles such as: uneven surfaces.
    • There are seats situated along the paths for people to rest.
    • There is step-free level access throughout all areas.
  • Playground View
    • The playground is accessed via a gate.
    • The width of the opening is 110cm.
    • The play equipment is within easy reach for seated and standing users and users of different heights.
    • The following play experiences are available: swinging, sliding, rocking, climbing and balancing.
    • Routes around the play equipment are not firm and even.
    • The majority of routes around the play equipment are at least 150cm wide.

The Scenic Walk (Accessible Trail)

  • The trail is approximately 1 mile.
  • The hike is open 24 hours.
  • None of the paths are lit at night.
  • The route includes the following surfaces: grass and compacted gravel.
  • Some of the route contains very uneven surfaces.
  • The route is not clearly signposted.
  • The route has handheld maps and online maps.
  • Seating is available on the route.
  • There are no toilet facilities along the route.
  • There is access to unpaved woodland walks along the trail.
  • Some areas of the trail may be muddy in certain weather conditions.

Parkland, Trails, Arboretum and St Mary Magdalene Church

  • About View
    • The following is available in this area: parkland, woodland, walkways and grounds.
    • Additional facilities in this area include: trails, access to St Mary Magdalene Church and the Arboretum.
  • Getting Around View
    • There are unsurfaced paths/trails in some areas.
    • Path or trail surfaces consist of: wood bark, grass, gravel, compact gravel, compact earth and uncompacted earth (muddy).
    • The majority of the unsurfaced footpaths are wide enough for wheelchair users.
    • Paths or trails have some sections with potential obstacles such as: uneven surfaces and muddy surfaces.
    • There is wayfinding signage in this area.
    • There are seats situated along the paths for people to rest.
    • There is step-free level access throughout the majority of areas.
    • The following areas have step-free access via slopes: some areas of the trails and pathways.