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Sea Life Brighton

Marine Parade, Brighton, East Sussex, BN2 1TB

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Access Guide

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Getting Here

  • By Road View
    • All main routes into Brighton will take you to the seafront. Follow the fish symbol on the brown tourist signs or look for Brighton Pier, this is where the Sea Life Centre is located. Travelling South from London, follow the A23 down London Road until you reach the seafront. Travelling East from Portsmouth or West from Eastbourne, follow the A27 until it merges with the A23.
    • The nearest on street parking is along the seafront. The nearest NCP car park is under the Waterfront Hotel, a short walk from the centre.
  • By Bus View
    • There is a bus stop within 150 metres of the venue.
    • Buses run very regularly from all over Brighton and the greater region which will drop you off close to Sea Life Brighton. Take any bus into Brighton Town Centre and head for the seafront. There is a bus stop situated a couple of minutes away from the centre, next to the traffic lights.
  • By Train View
    • The nearest Railway Station is Brighton.
    • Sea Life Brighton is approximately a 20 minute walk away. The easiest route is to head to the seafront down Queens Road and then turn east towards Brighton Pier.

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

Opening Times

  • Summer (March - August) - 10.00 - 18.00.
  • Winter (September - February) - 10.00 - 17.00.

Public Parking

  • On Street Blue Badge Parking View
    • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
    • The on street Blue Badge parking bay(s) is/are located on Madeira Drive.
    • There are not parking charges for the on street Blue Badge parking bay(s).
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).

Approach

  • Approach View
    • The surface of the approach is tarmac and concrete tiles.
    • The approach surface is uneven in places.
    • There is a/are fixed bollard(s) on the approach.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a steep gradient and has a handrail on the right going up.
    • There is a level landing at the top of the ramp/slope.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • There is a/are step(s) on the approach.
    • There is/are 10+ unmarked step(s), with a central handrail.
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The height of the step(s) is/are not between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 13cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • Comments View
    • The ramped access to the centre is via the seafront. The ramped access overcomes the main stairs leading to the centre.
    • There is a set of gates at the bottom of the ramp with an opening width of 133cm.
    • The stairs leading to the centre are located at the front of the venue.
    • There is a set of gates at the top of the stairs with an opening width of 136cm.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 200cm.

Exit

  • Exit View
    • This information is for the exit located to the rear right of the gift shop.
    • The exit area/door is clearly signed internally.
    • The exit is ramped/sloped.
    • There is not a canopy or recess which provides weather protection at this exit.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 200cm.
    • There is a small lip on the threshold of the exit, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located immediately beyond the exit.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.

Counter (Main)

  • Counter View
    • The counter is located to the left as you enter the main entrance.
    • The counter is approximately 1m (3ft 3in) from the main entrance.
    • The counter is clearly visible from the entrance.
    • There is step free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are not windows, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The lowered section of the counter is at the recommended height of 76cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is not a clear knee recess beneath the lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided near the counter.

Counter (Fast Track Tickets)

  • Counter View
    • The counter is located ahead as you enter the main entrance.
    • The counter is approximately 10m (10yd 2ft) from the main entrance.
    • The counter is clearly visible from the entrance.
    • There is step free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are windows, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the counter.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided near the counter.

Attraction / Exhibit (Entrance / Photography Point)

  • Entrance / Opening View
    • There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
    • The entrance/opening is not clearly signed.
    • There is step free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is level access throughout this area.
    • Clear directional signage is not provided in this area.
    • The type of flooring in this area is vinyl.
    • Handrails with a rounded or oval profile are not provided in this area.
    • This area does not play background music/sound.
    • There is some flash photography within this area.
    • There are resting/seating areas within this area.
  • Colour Contrast and Lighting View
    • There is a good colour contrast between some walls and the floor in this area.
    • The lighting levels in this area are low.
    • Lighting levels are not at least 100 lux at floor level in this area.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit is not clearly signed internally.
    • There are double, heavy, manual doors with an opening width of 75cm+ when exiting this area/attraction.
    • The exit is step free.

Attraction / Exhibit (Victorian Arcade / Big Fish)

  • Entrance / Opening View
    • There are double, heavy, manual doors with an opening width of 75cm+ for access to this area/attraction.
    • The entrance/opening is not clearly signed.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is step free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is level access throughout this area.
    • Clear directional signage is not provided in this area.
    • The type of flooring in this area is vinyl.
    • There is some flooring with a shiny finish which could cause issues with glare or be perceived as slippery.
    • Handrails with a rounded or oval profile are not provided in this area.
    • This area does play background music/sound.
    • There are resting/seating areas within this area.
    • Explanations for the exhibit(s) is/are in television/screen format.
    • Some exhibits can be audio described.
    • Exhibits are audio described in person.
    • There are some exhibits which start from the floor level.
    • There are clearly marked steps to access the tanks. The steps are 24cm high.
    • Visitors can handle/touch marine life in this area.
    • There is a wash basin in this area.
    • The height of the wash basin is 75cm.
    • The wash basin tap type is push.
    • The Rockpool, Ray Pool and Harbour are all located within the Victorian Arcade. The Victorian Arcade leads to the Rainforest.
  • Colour Contrast and Lighting View
    • There is a poor colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are varied.
    • Lighting levels are not at least 100 lux at floor level in this area.

Eating and Drinking

  • The following information is for the restaurant.
  • The restaurant is located in the Victorian Arcade.
  • There is step free access to the restaurant.
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is medium height (77cm - 109cm).
  • There is not a lowered section of the counter.
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • There is step free access within the restaurant.
  • There is not ample room for a wheelchair user to manoeuvre.
  • This area does play background music.
  • The type of flooring in this area is vinyl.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The nearest table is approximately 42m from the entrance/opening.
  • The nearest table is approximately 2m from the till/counter.
  • The standard height for tables is 73cm.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • There are wall menus available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • The lighting levels are low.
  • Lighting levels are not at least 100 lux at floor level.

Attraction / Exhibit (Rockpool)

  • Attraction / Exhibit View
    • There is level access throughout this area.
    • Clear directional signage is not provided in this area.
    • The type of flooring in this area is vinyl.
    • There is some flooring with a shiny finish which could cause issues with glare or be perceived as slippery.
    • Handrails with a rounded or oval profile are not provided in this area.
    • This area does play background music/sound.
    • There are resting/seating areas within this area.
    • Explanations for the exhibit(s) is/are in no format.
    • All exhibits can be audio described.
    • Exhibits are audio described in person.
    • There are no exhibits which start from the floor level.
    • The distance between the lowest exhibit and the floor is 78cm.
    • Visitors can handle/touch marine life in this area.
    • There is a wash basin in this area.
    • The height of the wash basin is 75cm.
    • The wash basin tap type is push.
    • The Rockpool is located in the centre of the Victorian Arcade.
  • Colour Contrast and Lighting View
    • There is a poor colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are low.
    • Lighting levels are not at least 100 lux at floor level in this area.

Attraction / Exhibit (Ray Pool)

  • Attraction / Exhibit View
    • There is not level access throughout this area.
    • There are between 3 and 7 steps leading to the Ray Pool viewing platform. The steps are clearly marked. The height of the steps vary between 15cm and 23cm.
    • Clear directional signage is not provided in this area.
    • The type of flooring in this area is vinyl and wood.
    • There is some flooring with a shiny finish which could cause issues with glare or be perceived as slippery.
    • Handrails with a rounded or oval profile are provided in some areas.
    • This area does not play background music/sound.
    • There are not resting/seating areas within this area.
    • Explanations for the exhibit(s) is/are in information board and television/screen format.
    • No exhibits can be audio described.
    • All exhibits start from the floor level.
    • Visitors cannot handle/touch marine life in this area.
  • Colour Contrast and Lighting View
    • There is a poor colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are low.
    • Lighting levels are not at least 100 lux at floor level in this area.

Attraction / Exhibit (Rainforest)

  • Entrance / Opening View
    • There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
    • The entrance/opening is not clearly signed.
    • There is step free access at this entrance/opening.
    • There is a small lip on the threshold of the entrance/opening, with a height of 2cm or below.
  • Attraction / Exhibit View
    • There is level access throughout this area.
    • There are uneven surfaces throughout this area.
    • Clear directional signage is not provided in this area.
    • During busy periods this area can become congested.
    • The type of flooring in this area is rubberised bark.
    • Handrails with a rounded or oval profile are not provided in this area.
    • This area does not play background music/sound.
    • There are resting/seating areas within this area.
    • Explanations for the exhibit(s) is/are in television/screen format.
    • No exhibits can be audio described.
    • There are some exhibits which start from the floor level.
    • Visitors cannot handle/touch marine life in this area.
    • This area is kept at a warm temperature.
  • Colour Contrast and Lighting View
    • There is a poor colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are low.
    • Lighting levels are not at least 100 lux at floor level in this area.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit is not clearly signed internally.
    • There are double, heavy, manual doors with an opening width of 75cm+ when exiting this area/attraction.
    • The exit is step free.
    • There is a small lip on the threshold of the exit, with a height of 2cm or below.

Attraction / Exhibit (Ocean Tank / Auditorium)

  • Entrance / Opening View
    • There are double, permanently held open doors with an opening width of 75cm+ for access to this area/attraction.
    • The entrance/opening is not clearly signed.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is stepped access at this entrance/opening.
    • There is/are 10+ clearly marked step(s), with handrails on both sides, for access to the Ocean Tank / Auditorium.
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • Attraction / Exhibit View
    • There is not level access throughout this area.
    • There are 12 steps leading from the Auditorium entrance to the Ocean Tank.
      The steps are 15cm high and have a handrail on the left leading down.
      Some seating areas are also accessed via steps.
    • Clear directional signage is not provided in this area.
    • The type of flooring in this area is vinyl and concrete.
    • Handrails with a rounded or oval profile are provided in some areas.
    • This area does not play background music/sound.
    • There are resting/seating areas within this area.
    • All exhibits can be audio described.
    • All exhibits start from the floor level.
    • Visitors cannot handle/touch marine life in this area.
  • Colour Contrast and Lighting View
    • There is a good colour contrast between some walls and the floor in this area.
    • The lighting levels in this area are low.
    • Lighting levels are not at least 100 lux at floor level in this area.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit is not clearly signed internally.
    • There are no doors, however there is an open width of 75cm+ when exiting this area/attraction.
    • The exit is ramped/sloped and stepped.
    • There is a slight permanent ramp, with no handrails, when exiting.
    • The ramp/slope does not bypass the step(s).
    • There is/are 10+ clearly marked step(s), with handrails on both sides, when exiting.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.

Attraction / Exhibit (Glass Bottom Boat)

  • Entrance / Opening View
    • There is a single, heavy, manual door with an opening width of 75cm+ for access to this area/attraction.
    • The entrance/opening is not clearly signed.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is stepped access at this entrance/opening.
    • There is/are 5 unmarked step(s), with no handrails, for access to the Glass Bottom Boat.
    • The height of the step(s) is/are not between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.

Attraction / Exhibit (Ocean Tunnel)

  • Entrance / Opening View
    • There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
    • The entrance/opening is not clearly signed.
    • There is ramped/sloped or stepped access at this entrance/opening.
    • There is a small lip on the threshold of the entrance/opening, with a height of 2cm or below.
    • There is a slight permanent ramp, with handrails on both sides, for access to the Ocean Tunnel.
    • The ramp/slope does bypass the step(s).
    • There is/are 5 clearly marked step(s), with a handrail on the left going up, for access to Ocean Tunnel.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • Attraction / Exhibit View
    • There is level access throughout this area.
    • Clear directional signage is not provided in this area.
    • During busy periods this area can become congested.
    • The type of flooring in this area is vinyl.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails with a rounded or oval profile are not provided in this area.
    • This area does play background music/sound.
    • There are resting/seating areas within this area.
    • Explanations for the exhibit(s) is/are in no format.
    • No exhibits can be audio described.
    • There are no exhibits which start from the floor level.
    • The distance between the lowest exhibit and the floor is 80cm.
    • Visitors cannot handle/touch marine life in this area.
    • Due to the reflections in the water there are some areas of flash lighting.
      The Ocean Tunnel leads to the Kingdom of Sea Horses.
  • Colour Contrast and Lighting View
    • There is a good colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are low.
    • Lighting levels are not at least 100 lux at floor level in this area.
  • Comments View
    • There is a narrow part of the ramp as you enter onto it, reducing the width to 90cm.

Attraction / Exhibit (Kingdom of Seahorses)

  • Entrance / Opening View
    • There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
    • The entrance/opening is not clearly signed.
    • There is ramped/sloped access at this entrance/opening.
    • There is a steep permanent ramp, with no handrails, for access to the Kingdom of Seahorses.
  • Attraction / Exhibit View
    • There is level access throughout this area.
    • Clear directional signage is not provided in this area.
    • The type of flooring in this area is vinyl.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails with a rounded or oval profile are not provided in this area.
    • This area does play background music/sound.
    • There are not resting/seating areas within this area.
    • Explanations for the exhibit(s) is/are in television/screen format.
    • No exhibits can be audio described.
    • There are no exhibits which start from the floor level.
    • The distance between the lowest exhibit and the floor is 52cm.
    • Visitors cannot handle/touch marine life in this area.
    • The Kingdom of Seahorses leads back into the Victorian Arcade.
  • Colour Contrast and Lighting View
    • There is a good colour contrast between some walls and the floor in this area.
    • The lighting levels in this area are varied.
    • Lighting levels are not at least 100 lux at floor level in this area.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit is not clearly signed internally.
    • There are double, heavy, manual doors with an opening width of 75cm+ when exiting this area/attraction.
    • The exit is step-free.

Attraction / Exhibit (Harbour / Conservation Cove)

  • Entrance / Opening View
    • There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
    • There is ramped/sloped or stepped access at this entrance/opening.
    • There is a steep permanent ramp, with no handrails, for access to the Harbour and Conservation Cove.
    • The ramp/slope does bypass the step(s).
    • There is/are 2 clearly marked step(s), with no handrails, for access to the Harbour and Conservation Cove.
    • The height of the step(s) is/are not between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • Attraction / Exhibit View
    • There is level access throughout this area.
    • Clear directional signage is not provided in this area.
    • During busy periods this area can become congested.
    • The type of flooring in this area is vinyl.
    • There is some flooring with large, repeating patterns that incorporate bold contrasting colours or simulate steps.
    • There is some flooring with a shiny finish which could cause issues with glare or be perceived as slippery.
    • Handrails with a rounded or oval profile are not provided in this area.
    • This area does not play background music/sound.
    • Explanations for the exhibit(s) is/are in television/screen format.
    • No exhibits can be audio described.
    • There are no exhibits which start from the floor level.
    • The distance between the lowest exhibit and the floor is 30cm.
    • Visitors cannot handle/touch marine life in this area.
  • Colour Contrast and Lighting View
    • There is a good colour contrast between some walls and the floor in this area.
    • The lighting levels in this area are low.
    • Lighting levels are not at least 100 lux at floor level in this area.

Attraction / Exhibit (Behind The Scenes Tour)

  • Entrance / Opening View
    • There is a single, heavy, manual door with an opening width of 75cm+ for access to this area/attraction.
    • The entrance/opening is clearly signed.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is ramped/sloped access at this entrance/opening.
    • There is a steep permanent ramp, with no handrails, for access to the Behind The Scenes Tour.
    • The width of the ramp/slope is 80cm (2ft 7in).
  • Attraction / Exhibit View
    • There is not level access throughout this area.
    • There is a steep ramp throughout the corridor of the tour.
    • Clear directional signage is not provided in this area.
    • There are walkways/corridors with a surface width of less than 120cm (excluding any permanent obstructions over a small distance).
    • During busy periods this area can become congested.
    • The type of flooring in this area is vinyl.
    • Handrails with a rounded or oval profile are not provided in this area.
    • This area does play background music/sound.
    • There are not resting/seating areas within this area.
    • The counter heights throughout this area are over 100cm high.
  • Colour Contrast and Lighting View
    • There is a good colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are good.
    • Lighting levels of at least 100 lux at floor level, were recorded in this area.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit is not clearly signed internally.
    • There is a single, heavy, manual door with an opening width of 75cm+ when exiting this area/attraction.
    • The exit is ramped/sloped.
    • There is a steep permanent ramp, with no handrails, when exiting.

Attraction / Exhibit (Sea Stars)

  • Entrance / Opening View
    • There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
    • The entrance/opening is clearly signed.
    • There is step-free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is level access throughout this area.
    • Clear directional signage is not provided in this area.
    • The type of flooring in this area is vinyl.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails with a rounded or oval profile are not provided in this area.
    • This area does play background music/sound.
    • There are not resting/seating areas within this area.
    • Explanations for the exhibit(s) is/are in no format.
    • No exhibits can be audio described.
    • There are no exhibits which start from the floor level.
    • Visitors cannot handle/touch marine life in this area.
  • Colour Contrast and Lighting View
    • There is a poor colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are low.
    • Lighting levels are not at least 100 lux at floor level in this area.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit is not clearly signed internally.
    • There are no doors, however there is an open width of 75cm+ when exiting this area/attraction.
    • The exit is step-free.

Counter (Photo Collection)

  • Counter View
    • The counter is located to the left before entering the gift shop.
    • The counter is approximately 60m (65yd 1ft) from the main entrance.
    • Clear signage for the counter is not visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is high (110cm+).
    • There is not sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is a clear knee recess beneath the low/lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the counter.

Counter (Gift Shop)

  • Counter View
    • The counter is located to the rear of the gift shop.
    • The counter is approximately 75m (82yd 1in) from the main entrance.
    • Clear signage for the counter is not visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing system.

Inside Access (Gift Shop)

  • Access and Circulation View
    • There is step free access throughout the area.
    • The type of flooring in corridors/walkways is vinyl.
    • There is some flooring in corridors/walkways with a shiny finish which could cause issues with glare or be perceived as slippery.
    • There is good colour contrast between the walls and floor in all areas.
    • The lighting levels are good.
    • Lighting levels of at least 100 lux at floor level, were recorded in all areas surveyed.

Accessible Toilet(s)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located to the left before entering the Victorian Arcade.
    • This accessible toilet is approximately 46m (50yd 11in) from the main entrance.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The dimensions of the accessible toilet are 240cm x 192cm (7ft 10in x 6ft 4in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 148cm (4ft 10in).
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There are dropdown rails on both sides of the toilet.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is not a/are not wall-mounted grab rail(s) available.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 40cm (1ft 4in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 92cm.
    • There is not a towel dispenser.
    • There is not a hand dryer.
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is fair.
    • The contrast between the internal door and wall is fair.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 93cm (3ft 1in).
  • Comments View
    • There are two additional baby changes opposite the accessible toilet with heights of 83cm.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located to the left before entering the Victorian Arcade.
    • The female and male toilets are approximately 50m (54yd 2ft) from the main entrance.
    • There is ramped/sloped access to the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • The wash basin(s) tap type is lever.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located opposite the accessible toilet.
    • There is step-free access to the baby change facilities.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 84cm (2ft 9in).
  • Comments View
    • Baby change facilities are also available within the standard toilets.

Ramp(s) or Slope(s) (Standard Toilet(s))

  • There is a ramp/slope located leading to the standard toilets.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The lighting levels at the ramp/slope are moderate to good.