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Sea Life Great Yarmouth

Marine Parade, Great Yarmouth, Norfolk, NR30 3AH

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located in the Changing Places facility, to the right of the cafe.
    • The male and female step-free standard toilet facilities are located along the corridor to the right of the cafe.
  • Changing Places and Changing Facilities View
    • The Changing Places toilet facilities are located along the corridor to the right of the cafe.
    • Parent and baby changing facilities are located along the corridor to the right of the cafe.

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • On-street Parking View
    • On-street designated Blue Badge parking and standard parking is available.
    • The on-street designated Blue Badge parking bays are located on Marine Parade.
    • The Blue Badge bays are clearly marked and signposted.
  • Public Car Parks View
    • There is a public car park located off Marine Parade.
    • The name of the car park is Jetty South Car Park.
    • Designated Blue Badge parking bays are available in the car park.

Access to the Main Entrance

  • The distance from the main entrance is 20m.
  • The most accessible route has a very easy slope and uneven surfaces.
  • There is written text signage on or near the entrance.

Main Entrance

  • This entrance is located at the front of the venue.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope at the entrance.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide with no handrails.
  • There are double manual doors at this entrance, however one door is locked.
  • The locked door can be opened on request.
  • The door opens away from you.
  • The width of the opening is 81cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is step-free level access as you enter.
  • At the time of the survey (December 2025) the Retail Entrance was being used as the main access into the venue. During peak season, the main entrance is used.

Retail Entrance

  • This entrance is located at the front of the venue, on the left side.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy ramp at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 101cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is step-free level access as you enter.
  • At the time of the survey (December 2025) this entrance was used as the main access into the venue. During peak season, the main entrance is used.

Ticketing (Reception)

  • Ticket Counter View
    • The ticket counter surveyed is located directly ahead, when entering via the main entrance.
    • There is step-free level access to the counter.
    • There is not a separate wheelchair accessible queue lane.
    • The height of the counter is 104cm.
    • There is not a lowered section at the counter.
    • The counter has a television.
    • There is not a hearing assistance system.

Exhibition Space

  • This area is indoors.
  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via ramps or slopes: the photo point, Jelly Invaders, the area near the crocodile enclosure, the Disco Beach, the approach to Nemo's Cave and the Rock Pool Explorer.
  • The following areas have stepped access: the penguin enclosure additional viewing platform.
  • Access throughout may include uneven surfaces, manual doors and narrow walkways.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • Some flooring is patterned.
  • The walls and floor visual contrast varies between low and high.
  • The following may be experienced here: water effects, flash photography and lighting effects.
  • There is background noise.
  • Lighting levels vary due to the size of the space.
  • Display information includes: pictorial, audio guides, information boards, televisions/screens and interactive exhibits at a suitable height for a wheelchair user.
  • There is not a hearing assistance system.
  • Seating available in this area includes: benches.
  • There are shows/talks with no designated seating for wheelchair users .
  • At the time of the survey (December 2025) the additional penguin viewing platform was not open to the public.

Education Room

  • The room is located behind the reception desk.
  • The distance from the main entrance is 18m.
  • The most accessible route to the room has step-free level access.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a low visual contrast.
  • The door opens inwards.
  • The width of the opening is 78cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs without armrests and high stools.
  • Furniture available in the room includes: tables.
  • The surface heights are not suitable for wheelchair users.
  • The clear underside space of the surfaces is not suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There is background noise in this area which varies depending on the function/event.
  • Announcements are in person.
  • Lighting levels were even at the time of the survey.

Eating and Drinking (Captain's Table)

  • Location and Access View
    • The cafe is located to the rear of the venue.
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
  • Service View
    • This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and numerous seating options.
    • Full table service is not available.
    • Menus are wall-mounted.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The service counter was surveyed.
    • There is step-free level access to the counter.
    • The height of the counter is 104cm.
    • There is not a lowered section at the counter.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: chairs without armrests, benches and high stools.
    • Furniture available in this area includes: tables and high tables.
    • Some chairs and tables are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.

Shop

  • Getting Around View
    • There is step-free level access throughout all areas.
    • The majority of main aisle widths are over 180cm.
    • The majority of product aisle widths are between 150cm - 180cm.
    • There is a high visual contrast between the shelving and floor throughout this area.
    • There is background noise.
    • Signage is not provided.
    • Lighting levels vary due to the use of large glazed walls.
    • There is step-free level access to the checkout area.
    • The venue has a payment counter.
  • Payment Counter View
    • Signage is not provided for the counter.
    • The queue width is at least 150cm and there is no need to turn.
    • The payment counter has a television and windows.
    • The height of the payment counter is 89cm.
    • There is not a lowered section at the counter.
    • The height of the lowered section is 74cm.
    • The card payment machine is portable.
    • There is not a hearing assistance system.
    • Lighting levels vary due to the use of large glazed walls.

Changing Places

  • Location and Access View
    • The Changing Places facility surveyed is located along the corridor to the right of the cafe.
    • The Changing Places toilet is in addition to other toilet facilities.
    • The distance from the main entrance is 45m.
    • The most accessible route to the Changing Places facility has step-free level access.
    • There is step-free level access into the facility.
    • There is Braille, pictorial and written text signage on or near the door.
    • A RADAR key is required for access to this facility.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 93cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
    • The dimensions of the facility are 305cm (width) x 420cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
  • Toilet Details View
    • There is lateral transfer space on both sides of the toilet.
    • The transfer space on the right as you face the toilet is 160cm.
    • The transfer space on the left as you face the toilet is 82cm.
    • There is a push button flush on top of the cistern.
    • There is no horizontal grab rail for the toilet.
    • There are vertical grab rails on both sides of the toilet.
    • The vertical grab rails have a medium visual contrast.
    • There are dropdown rails on both sides of the toilet.
    • The dropdown rails have a medium visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • The toilet roll holder is located on the dropdown rail.
  • Changing Bench and Hoist Details View
    • The changing bench is wall mounted and height adjustable.
    • The length of the changing bench is 180cm.
    • The facility hoist is powered overhead and accesses all areas.
  • Other Facilities View
    • There is a height adjustable wash basin.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 100cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 95cm from the floor.
    • A wide paper roll dispenser is available.
    • The height of the wide paper roll dispenser is 98cm .
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 98cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
    • The facility has a waste bin, a nappy/incontinence items bin and a sanitary bin.
    • There are multiple coat hooks.
    • The coat hooks are 105cm and 140cm from the floor.
    • A privacy screen is available.
    • The walls and floor have a high visual contrast.

Baby Change Room

  • The room surveyed is located along the corridor to the right of the cafe.
  • The distance from the main entrance is 50m.
  • The most accessible route to the room has step-free level access and manual doors.
  • There is step-free level access into the room.
  • There is pictorial and written text signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 84cm.
  • Internally the door has a high visual contrast.
  • The height of the baby change facility when in use is 85cm.
  • There is a wash basin, a hand dryer and a mirror in the room.
  • The wash basin has a lever mixer tap.
  • The room has a nappy/incontinence items bin.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.