Access Guide
Alternative Services
- This branch and the business is committed to making the services they offer accessible to all customers.
- As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
- If you’d rather see them face-to-face in your own home, they can always accommodate that too.
- In each branch a portable hearing loop is available on request with 48 hours notice.
- To find out more or if you have any further questions, please contact your local branch.
Branch Information
- For contact details, opening times, and services available in this branch, please click here to visit the Abingdon branch page on their website (opens in a new tab).
- This branch is located in/on a main shopping street/area.
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Help and Assistance
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- There is not a colleague trained in British Sign Language.
- The alternative formats documents can be provided in include; audio on request.
Public Transport and Parking
- There is a bus stop within approximately 150m of the branch.
- The nearest train station is Radley.
- The branch does not have its own car park.
- There are no parking facilities available at the branch.
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On Street Parking
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- Clearly signed and/or marked on street Blue Badge parking bays are available.
- The on street Blue Badge parking bay(s) is/are located on Market Place.
- Standard on street parking is available (within approximately 50m of the branch).
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Public Car Parks
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- Public parking is not available within approximately 200m of the branch.
Approach
- The surface of the approach is stone/concrete tiles and block paving.
- The approach surface is uneven in places.
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Bollards
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- There are fixed bollards on the approach.
- The bollards have a good visual contrast to prevent them being hazardous to visually impaired people.
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Ramp/Slope
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- There is a slope with a very slight incline.
Outside Access
- This information is for the entrance located at the front of the branch on High Street.
- There is external signage.
- There is stepped access at this entrance.
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Entrance
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- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with the immediate surroundings.
- There is not a bell/buzzer.
- There is not an intercom.
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 88cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Step(s)
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- The step(s) is/are located at the entrance threshold.
- There is/are 1 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 10cm.
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Comments
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- The step at the threshold is very uneven.
Inside the Branch
- There is not step-free access throughout the branch.
- The type of flooring in the branch is carpet.
- The lighting levels are good.
- There is not a waiting area available in the branch.
- There is not sufficient space for a wheelchair user to use the seating area.
- Seating can be provided for customers while they wait.
- Seating in the branch includes; chairs with no armrests and adjustable chairs with wheels and armrests.
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Comments
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- The dark mat immediately inside the branch has a metal strip around it which creates a lip to the mat.
Desk(s)
- There is/are 3 desk(s) in the branch.
- The desk(s) is/are located straight ahead and to the left and right of the main entrance.
- The nearest desk is approximately 4m from the entrance.
- The desk(s) is/are is clearly visible from the entrance.
- There is step-free access to the desk(s).
- There is a clear unobstructed route to the desk(s).
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Desk Features
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- There are screens, windows, TVs or mirrors in front of or behind some of the desks which could adversely affect the ability of someone to lip read.
- The desk(s) is/are not placed in front of a plain background.
- The lighting levels at the desk(s) are good.
- The distance between the floor and the underside of the desk(s) is 70cm.
- There is sufficient space to write or sign documents on the desk(s).
- None of the desks have clear space under them.
- There is not a hearing assistance system at the desk(s).
- There is an additional desk on the lower ground floor area that is used for mortgage advice. For those with mobility impairment, the service could be provided at a desk on the ground floor.
Other Floors
- Stairs can be used to access other floors.
- The service(s) on the floors which are not accessible is/are Mortgage Services.
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Stairs
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- The stairs are for public use.
- The stairs are located straight ahead from the main entrance.
- The stairs are approximately 5m from the main entrance.
- The stairs are clearly visible from the entrance.
- The floors which are accessible by stairs are Lower Ground.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The depth of the step(s) is/are not between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on the right going up.
- Handrails are not at the recommended height (90cm-100cm).
- Handrails do not cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is not a landing.
- Clear signs indicating the facilities on each floor are not provided on landings.
- The lighting levels at the steps are good.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) for customer use.
Standard Toilet(s)
- Standard toilet facilities are not available.