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Allen & Harris - Abingdon

1 High Street, Abingdon, Oxfordshire, OX14 5BD

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Access Guide

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Alternative Services

  • This branch and the business is committed to making the services they offer accessible to all customers.
  • As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
  • If you’d rather see them face-to-face in your own home, they can always accommodate that too.
  • In each branch a portable hearing loop is available on request with 48 hours notice.
  • To find out more or if you have any further questions, please contact your local branch.

Branch Information

  • For contact details, opening times, and services available in this branch, please click here to visit the Abingdon branch page on their website (opens in a new tab).
  • This branch is located in/on a main shopping street/area.
  • Help and Assistance View
    • There is not a colleague trained in British Sign Language.
    • The alternative formats documents can be provided in include; audio on request.

Public Transport and Parking

  • There is a bus stop within approximately 150m of the branch.
  • The nearest train station is Radley.
  • The branch does not have its own car park.
  • There are no parking facilities available at the branch.
  • On Street Parking View
    • Clearly signed and/or marked on street Blue Badge parking bays are available.
    • The on street Blue Badge parking bay(s) is/are located on Market Place.
    • Standard on street parking is available (within approximately 50m of the branch).
  • Public Car Parks View
    • Public parking is not available within approximately 200m of the branch.

Approach

  • The surface of the approach is stone/concrete tiles and block paving.
  • The approach surface is uneven in places.
  • Bollards View
    • There are fixed bollards on the approach.
    • The bollards have a high visual contrast to prevent them being hazardous to visually impaired people.
  • Ramp/Slope View
    • There is a slope with a very slight incline.

Outside Access

  • This information is for the entrance located at the front of the branch on High Street.
  • There is external signage.
  • There is stepped access at this entrance.
  • Entrance View
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 88cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Step(s) View
    • The step(s) is/are located at the entrance threshold.
    • There is/are 1 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 10cm.
  • Comments View
    • The step at the threshold is very uneven.

Inside the Branch

  • There is not step-free access throughout the branch.
  • The type of flooring in the branch is carpet.
  • The lighting levels are good.
  • There is not a waiting area available in the branch.
  • There is not sufficient space for a wheelchair user to use the seating area.
  • Seating can be provided for customers while they wait.
  • Seating in the branch includes; chairs with no armrests and adjustable chairs with wheels and armrests.
  • Comments View
    • The dark mat immediately inside the branch has a metal strip around it which creates a lip to the mat.

Desk(s)

  • There is/are 3 desk(s) in the branch.
  • The desk(s) is/are located straight ahead and to the left and right of the main entrance.
  • The nearest desk is approximately 4m from the entrance.
  • The desk(s) is/are is clearly visible from the entrance.
  • There is step-free access to the desk(s).
  • There is a clear unobstructed route to the desk(s).
  • Desk Features View
    • There are screens, windows, TVs or mirrors in front of or behind some of the desks which could adversely affect the ability of someone to lip read.
    • The desk(s) is/are not placed in front of a plain background.
    • The lighting levels at the desk(s) are good.
    • The distance between the floor and the underside of the desk(s) is 70cm.
    • There is sufficient space to write or sign documents on the desk(s).
    • None of the desks have clear space under them.
    • There is not a hearing assistance system at the desk(s).
    • There is an additional desk on the lower ground floor area that is used for mortgage advice. For those with mobility impairment, the service could be provided at a desk on the ground floor.

Other Floors

  • Stairs can be used to access other floors.
  • The service(s) on the floors which are not accessible is/are Mortgage Services.
  • Stairs View
    • The stairs are for public use.
    • The stairs are located straight ahead from the main entrance.
    • The stairs are approximately 5m from the main entrance.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are Lower Ground.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on the right going up.
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do not cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is not a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are good.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) for customer use.

Standard Toilet(s)

  • Standard toilet facilities are not available.