Access Guide
Alternative Services
- This branch and the business is committed to making the services they offer accessible to all customers.
- As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
- If you’d rather see them face-to-face in your own home, they can always accommodate that too.
- In each branch a portable hearing loop is available on request with 48 hours notice.
- To find out more or if you have any further questions, please contact your local branch.
Branch Information
- For contact details, opening times, and services available in this branch, please click here to visit the Allen & Harris Calne branch page on their website (opens in a new tab).
- This branch is located in/on a main shopping street/area.
- The main shopping street/area is pedestrianised.
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Help and Assistance
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- There is not a colleague trained in British Sign Language.
- The alternative formats documents can be provided in include; large print on request.
Public Transport and Parking
- There is a bus stop within approximately 150m of the branch.
- The nearest train station is Chippenham.
- The branch does not have its own car park.
- There are no parking facilities available at the branch.
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Public Car Parks
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- Public parking is available within approximately 200m of the branch.
- The public parking facilities located close to the branch include: Church Street Car Park.
Approach (High Street)
- The surface of the approach is stone/concrete tiles and block paving.
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Ramp/Slope
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- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a slight gradient.
Outside Access
- This information is for the entrance located on High Street.
- There is external signage.
- There is ramped/sloped access at this entrance.
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Entrance
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- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does/do contrast visually with the immediate surroundings.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 80cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Inside the Branch
- There is not step-free access throughout the majority of the branch.
- The type of flooring in the branch is carpet.
- The lighting levels are good.
- There is a waiting area available in the branch.
- There is sufficient space for a wheelchair user to use the seating area.
- Seating in the branch includes; chairs with no armrests.
Desk(s)
- There is/are 3 desk(s) in the branch.
- The desk(s) is/are located ahead from the entrance.
- The nearest desk is approximately 3m from the entrance.
- The desk(s) is/are is clearly visible from the entrance.
- There is step-free access to the desk(s).
- There is a clear unobstructed route to the desk(s).
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Desk Features
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- There are screens, windows, TVs or mirrors in front of or behind some of the desks which could adversely affect the ability of someone to lip read.
- The desk(s) is/are not placed in front of a plain background.
- The lighting levels at the desk(s) are good.
- The distance between the floor and the underside of the desk(s) is 71cm.
- There is sufficient space to write or sign documents on the desk(s).
- None of the desks have clear space under them.
- Potential obstructions include; panelling.
- There is not a hearing assistance system at the desk(s).
Step(s) (Access to Customer Toilets and Stairs)
- There is a/are step(s) located towards the rear of the branch.
- There is/are 4 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The depth of the step(s) is/are not between 30cm and 45cm.
- The depth of the step(s) is 28cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on the left going up.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are good.
Other Floors
- Stairs can be used to access other floors.
- The service(s) on the floors which are not accessible is/are mortgage services.
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Stairs
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- The stairs are for public use.
- The stairs are located to the left of the branch.
- The stairs are approximately 14m from the entrance.
- Signs indicating the location of the stairs are not available from the entrance.
- There are manual, heavy, single doors to enter and exit the stairwell on the ground floor.
- The floors which are accessible by stairs are G, 1.
- There are 15+ steps between floors.
- The height of the step(s) is/are not between the recommended 15cm and 18cm.
- The height of the step(s) is/are 19cm.
- The depth of the step(s) is/are not between the recommended 30cm and 45cm.
- The steps are not clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on the right going up.
- Handrails are not at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are not easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are not provided on landings.
- The lighting levels at the steps are good.
Meeting Room (Mortgage Advisor)
- Mortgage service office is located on the first floor.
- Clear signage for the room is not visible from the entrance.
- There is not clear signage for the room (on or near the door).
- Colleagues can provide assistance getting to the room.
- The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is not step free access into the room.
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Access into the Room
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- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 70cm.
- The colour contrast between the external door and wall is low.
- The colour contrast between the internal door and wall is low.
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Room Details
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- There is not a hearing assistance system available for the room.
- There is not fixed furniture within the room.
- A height adjustable desk is not available.
- The distance between the floor and the underside of the desk is 70cm.
- There is a/are chair(s) with armrests on both sides within the room.
- There are screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
- The desk is placed in front of a plain background.
- There are potential trip hazards within the room.
- Wires across the floor could be a trip hazard.
- The colour contrast between the walls and floor is high.
- The lighting levels are good.
Toilet with Adaptations
- There is not an/are not accessible toilet(s) for customer use.
Standard Toilet(s) (Ground Floor)
- Standard toilet facilities are available.
- The female toilet facilities that were surveyed are located at the rear of the branch.
- The female toilet(s) is/are approximately 20m from the entrance.
- There is stepped access into the female toilet(s).
- There is pictorial and written text signage on or near the toilet door.
- An ambulant toilet with wall-mounted grab rails is not available.
- There is not a lowered wash basin.
- The wash basin(s) tap type is lever.
- There is not a flashing fire alarm beacon within the toilets.
- Lighting levels are good.
- The male toilet facilities that were surveyed are located at the rear of the branch.
- The male toilet(s) is/are approximately 20m from the entrance.
- There is stepped access into the male toilet(s).
- There is pictorial and written text signage on or near the toilet door.
- There is not a lowered urinal.
- An ambulant toilet with wall-mounted grab rails is not available.
- There is not a lowered wash basin.
- The wash basin(s) tap type is twist/turn.
- There is not a flashing fire alarm beacon within the toilets.
- Lighting levels are good.