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Allen & Harris - Pontcanna

209 Cathedral Road, Pontcanna, Cardiff, CF11 9PN

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Access Guide

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Alternative Services

  • This branch and the business is committed to making the services they offer accessible to all customers.
  • As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
  • If you’d rather see them face-to-face in your own home, they can always accommodate that too.
  • In each branch a portable hearing loop is available on request with 48 hours notice.
  • To find out more or if you have any further questions, please contact your local branch.

Branch Information

Public Transport and Parking

  • There is a bus stop within approximately 150m of the branch.
  • The nearest train station is Cardiff Central.
  • There are no parking facilities available at the branch.
  • Public Car Parks View
    • Public parking is available within approximately 200m of the branch.
    • The public parking facilities located close to the branch include: Llandaff Fields pay and display car park.

Approach

  • The surface of the approach is block paving.
  • Step(s) View
    • There is a/are step(s) on the approach.
    • There is/are 1 clearly marked step(s){Dropdown}.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.

Outside Access

  • This information is for the entrance located on Cathedral Road.
  • There is external signage.
  • There is stepped access at this entrance.
  • Entrance View
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 80cm (2ft 7in).
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 83cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Step(s) View
    • The step(s) is/are located 120 cm in front of the entrance.
    • There is/are 1 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 7cm.
  • Comments View
    • There is an assistance alert bell located at the external right corner of the branch, it is 80cm high.

Inside the Branch

  • There is step-free access throughout the branch.
  • The type of flooring in the branch is carpet.
  • The lighting levels are good.
  • There is not a waiting area available in the branch.
  • Seating in the branch includes; chairs with no armrests.

Desk(s)

  • There is/are 5 desk(s) in the branch.
  • The desk(s) is/are located On the ground floor to the right of the entrance. The Mortgage Services desk is at the rear left of the branch
  • The nearest desk is approximately 4m from the entrance.
  • The desk(s) is/are is clearly visible from the entrance.
  • There is step-free access to the desk(s).
  • There is a clear unobstructed route to the desk(s).
  • Desk Features View
    • There are screens, windows, TVs or mirrors in front of or behind some of the desks which could adversely affect the ability of someone to lip read.
    • Some of the desks are placed in front of a plain background.
    • The lighting levels at the desk(s) are good.
    • The distance between the floor and the underside of the desk(s) is 70cm.
    • There is sufficient space to write or sign documents on the desk(s).
    • None of the desks have clear space under them.
    • There is not a hearing assistance system at the desk(s).
    • There is a dedicated desk for mortgage services.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) for customer use.

Standard Toilet(s)

  • Standard toilet facilities are not available.