You are on Alternative Services. Skip to the next section.

Alternative Services

• This branch and the business is committed to making the services they offer accessible to all customers.
• As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
• If you’d rather see them face-to-face in your own home, they can always accommodate that too.
• In each branch a portable hearing loop is available on request with 48 hours notice.
• To find out more or if you have any further questions, please contact your local branch.

You are on Branch Information. Skip to the next section.

Branch Information

• For contact details, opening times, and services available in this branch, please click here to visit the Barnard Marcus - Ewell branch page on their website (opens in a new tab).

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• Help and Assistance View
  • There is not a colleague trained in British Sign Language.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is a bus stop within approximately 150m of the branch.
• The nearest train station is Tolworth.
• The branch does not have its own car park.
• There are no parking facilities available at the branch.

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• On Street Parking View
  • Clearly signed and/or marked on street Blue Badge parking bays are available.
  • The on street Blue Badge parking bay(s) is/are located on Kingston Road.
  • Standard on street parking is available (within approximately 50m of the branch).
• Public Car Parks View
  • Public parking is not available within approximately 200m of the branch.
• Comments View
  • The Blue Badge bay and standard bays are to the right of the branch.

You are on Approach (Ruxley Lane / Kingston Road Junction). Skip to the next section.

Approach (Ruxley Lane / Kingston Road Junction)

• The surface of the approach is tarmac and concrete tiles.
• The approach surface is uneven in places.
• There is step-free access on the approach.

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• Ramp/Slope View
  • There is a slope with a very slight incline.
• Comments View
  • The pavement has a very slight slope towards the road. The pedestrian crossing is to the left of the branch.

You are on Outside Access. Skip to the next section.

Outside Access

• This information is for the entrance located at the front of the building on Kingston Road.
• There is external signage.
• There is ramped/sloped access at this entrance.

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• Entrance View
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 75cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
• Comments View
  • The lip at the threshold is 3cm high.

You are on Inside the Branch. Skip to the next section.

Inside the Branch

• There is step-free access throughout the branch.
• The type of flooring in the branch is carpet.
• The lighting levels are good.
• There is a waiting area available in the branch.
• There is not sufficient space for a wheelchair user to use the seating area.
• Seating in the branch includes; armchairs and chairs with no armrests.

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• Comments View
  • There is a desk in front of the entrance which is 94cm high. It can be used to meet and greet.

You are on Desk(s). Skip to the next section.

Desk(s)

• There is/are 10 desk(s) in the branch.
• The desk(s) is/are located at the front of the branch, on either side of the entrance.
• The nearest desk is approximately 2m from the entrance.
• The desk(s) is/are is clearly visible from the entrance.
• There is step-free access to the desk(s).
• There is a clear unobstructed route to the desk(s).

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• Desk Features View
  • There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
  • Some of the desks are placed in front of a plain background.
  • The lighting levels at the desk(s) are good.
  • The distance between the floor and the underside of the lowest desk is 70cm.
  • The distance between the floor and the underside of the highest desk is 71cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • All of the desks have clear space under them.
  • There is not a hearing assistance system at the desk(s).
  • There is a dedicated desk for mortgage services is to the right of the entrance.

You are on Meeting Room (Land and New Homes). Skip to the next section.

Meeting Room (Land and New Homes)

• The Land and New Homes Meeting/mortgage service office is located at the front of the branch .
• The room is clearly visible from the entrance.
• There is not clear signage for the room (on or near the door).
• Colleagues can provide assistance getting to the room.
• The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is step free access into the room.

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• Access into the Room View
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 83cm.
  • The colour contrast between the external door and wall is low.
  • The colour contrast between the internal door and wall is low.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • A height adjustable desk is not available.
  • The distance between the floor and the underside of the desk is 72cm.
  • There is not sufficient space for a wheelchair user to turn within the room.
  • There are no chairs with armrests on both sides within the room.
  • There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
  • The desk is placed in front of a plain background.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are good.
• Comments View
  • There is a minimum width of 60cm to access the room.

You are on Meeting Room (Rear Meeting Room). Skip to the next section.

Meeting Room (Rear Meeting Room)

• The Meeting Room is located to the rear of the branch..
• Clear signage for the room is not visible from the entrance.
• There is not clear signage for the room (on or near the door).
• Colleagues can provide assistance getting to the room.
• The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is step free access into the room.

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• Access into the Room View
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 84cm.
  • The colour contrast between the external door and wall is low.
  • The colour contrast between the internal door and wall is low.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is not fixed furniture within the room.
  • A height adjustable desk is not available.
  • The distance between the floor and the underside of the desk is 71cm.
  • There is not sufficient space for a wheelchair user to turn within the room.
  • There are no chairs with armrests on both sides within the room.
  • There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
  • The desk is not placed in front of a plain background.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are good.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is not an/are not accessible toilet(s) available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.