You are on Alternative Services. Skip to the next section.

Alternative Services

• This branch and the business is committed to making the services they offer accessible to all customers.
• As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
• If you’d rather see them face-to-face in your own home, they can always accommodate that too.
• In each branch a portable hearing loop is available on request with 48 hours notice.
• To find out more or if you have any further questions, please contact your local branch.

You are on Branch Information. Skip to the next section.

Branch Information

• For contact details, opening times, and services available in this branch, please click here to visit the Barnard Marcus - Sutton branch page on their website (opens in a new tab).
• This branch is located in/on a main shopping street/area.

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• Help and Assistance View
  • There is not a colleague trained in British Sign Language.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is a bus stop within approximately 150m of the branch.
• The nearest train station is Sutton.
• The branch does not have its own car park.

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• On Street Parking View
  • Clearly signed and/or marked on street Blue Badge parking bays are available.
  • The on street Blue Badge parking bay(s) is/are located on Brighton Road and The Quadrant.
  • Standard on street parking is available (within approximately 50m of the branch).
• Public Car Parks View
  • Public parking is not available within approximately 200m of the branch.
• Comments View
  • The standard bays are on Brighton Road and The Quadrant.

You are on Approach (Brighton Road). Skip to the next section.

Approach (Brighton Road)

• The surface of the approach is block paving.

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• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a steep gradient.
• Comments View
  • The branch is on a hill, with a slope to the left and to the right. There is a pedestrian crossing to the left of the branch.

You are on Outside Access. Skip to the next section.

Outside Access

• This information is for the entrance located at the front of the branch on Brighton Road.
• There is external signage.
• There is stepped access at this entrance.

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• Entrance View
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 85cm (2ft 9in).
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 82cm.
• Step(s) View
  • The step(s) is/are located at the threshold.
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 10cm.
• Comments View
  • The step is 7cm high on the left-hand side and 10cm high on the right-hand side.

You are on Inside the Branch. Skip to the next section.

Inside the Branch

• There is step-free access throughout the branch.
• The type of flooring in the branch is carpet and vinyl.
• The lighting levels are good.
• There is not a waiting area available in the branch.
• Seating can be provided for customers while they wait.
• Seating in the branch includes; chairs with no armrests and armchairs.

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• Comments View
  • There is a 43cm high table which can be used for customer interactions.

You are on Desk(s). Skip to the next section.

Desk(s)

• There is/are 10 desk(s) in the branch.
• The desk(s) is/are located at the front of the branch.
• The nearest desk is approximately 2m from the entrance.
• The desk(s) is/are is clearly visible from the entrance.
• There is step-free access to the desk(s).
• There is a clear unobstructed route to some of the desks.

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• Desk Features View
  • There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
  • Some of the desks are placed in front of a plain background.
  • The lighting levels at the desk(s) are good.
  • The distance between the floor and the underside of the desk(s) is 70cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • None of the desks have clear space under them.
  • There is not a hearing assistance system at the desk(s).

You are on Meeting Room (Mortgage Services). Skip to the next section.

Meeting Room (Mortgage Services)

• The Mortgage Services office is located to the rear of the branch..
• The room is clearly visible from the entrance.
• There is not clear signage for the room (on or near the door).
• Colleagues can not provide assistance getting to the room.
• The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is step free access into the room.

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• Access into the Room View
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 84cm.
  • The colour contrast between the external door and wall is poor.
  • The colour contrast between the internal door and wall is poor.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is not fixed furniture within the room.
  • A height adjustable desk is not available.
  • The distance between the floor and the underside of the desk is 70cm.
  • There is not sufficient space for a wheelchair user to turn within the room.
  • There are no chairs with armrests on both sides within the room.
  • There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
  • The desk is placed in front of a plain background.
  • There are potential trip hazards within the room.
  • There is a junction box and cables by the seats which could be a trip hazard.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are good.
• Comments View
  • There is a minimum width of 82cm to access the room.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.