You are on Alternative Services. Skip to the next section.

Alternative Services

• This branch and the business is committed to making the services they offer accessible to all customers.
• As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
• If you’d rather see them face-to-face in your own home, they can always accommodate that too.
• In each branch a portable hearing loop is available on request with 48 hours notice.
• To find out more or if you have any further questions, please contact your local branch.

You are on Branch Information. Skip to the next section.

Branch Information

• For contact details, opening times, and services available in this branch, please click here to visit the Barnard Marcus - Sydenham branch page on their website (opens in a new tab).
• This branch is located in/on a main shopping street/area.

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• Help and Assistance View
  • There is not a colleague trained in British Sign Language.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is a bus stop within approximately 150m of the branch.
• The nearest train station is Sydenham.
• The branch does not have its own car park.
• There are no parking facilities available at the branch.

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• On Street Parking View
  • Clearly signed and/or marked on street Blue Badge parking bays are available.
  • The on street Blue Badge parking bay(s) is/are located on Silverdale.
  • Standard on street parking is available (within approximately 50m of the branch).
• Public Car Parks View
  • Public parking is not available within approximately 200m of the branch.
• Comments View
  • Standard bays are on Sydenham Road and Silverdale.

You are on Approach (Sydenham Road). Skip to the next section.

Approach (Sydenham Road)

• The surface of the approach is block paving.
• The approach surface is uneven in places.

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• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient.
• Comments View
  • There is a slope towards the shop from the right and left.
  • The crossing across Silverdale is level with tactile paving.

You are on Approach (Silverdale). Skip to the next section.

Approach (Silverdale)

• The surface of the approach is tarmac and block paving.
• The approach surface is uneven in places.

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• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient.

You are on Outside Access. Skip to the next section.

Outside Access

• This information is for the entrance located at the front of the building on Sydenham Road.
• There is external signage.
• There is step-free access at this entrance.

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• Entrance View
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with the immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 77cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Inside the Branch. Skip to the next section.

Inside the Branch

• There is not step-free access throughout the branch.
• The type of flooring in the branch is carpet.
• The lighting levels are good.
• There is not a waiting area available in the branch.
• Seating can be provided for customers while they wait.
• Seating in the branch includes; chairs with no armrests.

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• Comments View
  • There is stepped access to the Mortgage Services Room to the rear.

You are on Desk(s). Skip to the next section.

Desk(s)

• There is/are 1 desk(s) in the branch.
• The desk(s) is/are located at the front of the branch.
• The nearest desk is approximately 3m from the entrance.
• The desk(s) is/are is clearly visible from the entrance.
• There is step-free access to the desk(s).
• There is a clear unobstructed route to the desk(s).

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• Desk Features View
  • There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
  • Some of the desks are placed in front of a plain background.
  • The lighting levels at the desk(s) are good.
  • The distance between the floor and the underside of the desk(s) is 70cm.
  • There is sufficient space to write or sign documents on some of the desks.
  • Some of the desks have clear space under them.
  • There is not a hearing assistance system at the desk(s).
  • The desk could also be used by The Mortgage Advisor for meetings with people who have mobility issues.

You are on Step(s) (Mortgage Services). Skip to the next section.

Step(s) (Mortgage Services)

• There is a/are step(s) located to the rear of the branch.
• The step(s) is/are used to access the Mortgage Services Room.
• There is/are 4 step(s).
• The step(s) is/are not clearly marked.
• The height of the step(s) is/are not between 15cm and 18cm.
• The height of the step(s) is/are 20cm.
• The depth of the step(s) is/are not between 30cm and 45cm.
• The depth of the step(s) is 25cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are not easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are good.

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• Comments View
  • The doorway is 72cm wide and is kept open/ is opened by staff.

You are on Meeting Room (Mortgage Services). Skip to the next section.

Meeting Room (Mortgage Services)

• Mortgage Services office is located to the rear of the branch, down 4 steps..
• Clear signage for the room is not visible from the entrance.
• There is clear signage for the room (on or near the door).
• There is written signage for the room, in upper and lower case lettering, that is clearly visible.
• Colleagues can provide assistance getting to the room.
• The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is not step free access into the room.

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• Access into the Room View
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 70cm.
  • The colour contrast between the external door and wall is poor.
  • The colour contrast between the internal door and wall is poor.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is not fixed furniture within the room.
  • A height adjustable desk is not available.
  • The distance between the floor and the underside of the desk is 71cm.
  • There is not sufficient space for a wheelchair user to turn within the room.
  • There are no chairs with armrests on both sides within the room.
  • There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
  • The desk is placed in front of a plain background.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are good.
• Comments View
  • The Mortgage Advisor could use the table near the front of the branch based on customer's needs.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) for customer use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.