You are on Alternative Services. Skip to the next section.

Alternative Services

• This branch and the business is committed to making the services they offer accessible to all customers.
• As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
• If you’d rather see them face-to-face in your own home, they can always accommodate that too.
• In each branch a portable hearing loop is available on request with 48 hours notice.
• To find out more or if you have any further questions, please contact your local branch.

You are on Branch Information. Skip to the next section.

Branch Information

• For contact details, opening times, and services available in this branch, please click here to visit the Barnard Marcus - Tooting branch page on their website (opens in a new tab).
• This branch is located in/on a main shopping street/area.

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• Help and Assistance View
  • There is not a colleague trained in British Sign Language.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is a bus stop within approximately 150m of the branch.
• The nearest train station is Haydons Road.
• The nearest underground tube station is Tooting Broadway.
• The branch does not have its own car park.
• There are no parking facilities available at the branch.

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• On Street Parking View
  • Standard on street parking is available (within approximately 50m of the branch).
• Public Car Parks View
  • Public parking is not available within approximately 200m of the branch.
• Comments View
  • The standard bays are on Broadwater Road.

You are on Approach (Broadwater Road). Skip to the next section.

Approach (Broadwater Road)

• The surface of the approach is block paving.
• The approach surface is uneven in places.

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• Bollards View
  • There are fixed bollards on the approach.
  • The minimum width between the bollards/wall is 110cm.
  • The bollards do not have a good visual contrast to prevent them being hazardous to visually impaired people.
• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient.
• Comments View
  • There are access points along the road causing slight slopes. The crossing at the top of the road is level with the pavement and has tactile paving.

You are on Approach (Upper Tooting Road). Skip to the next section.

Approach (Upper Tooting Road)

• The surface of the approach is block paving.
• The approach surface is uneven in places.
• There is step-free access on the approach.

You are on Outside Access (Main Branch Entrance). Skip to the next section.

Outside Access (Main Branch Entrance)

• This information is for the entrance located at the front of the building on Upper Tooting Road.
• There is external signage.
• There is step-free access at this entrance.

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• Entrance View
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 83cm.

You are on Outside Access (Mortgage Services External Entrance). Skip to the next section.

Outside Access (Mortgage Services External Entrance)

• This information is for the entrance located on Broadwater Road to the left-hand side of the main entrance.
• There is not external signage.
• There is stepped access at this entrance.

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• Entrance View
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with the immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 75cm.
• Step(s) View
  • The step(s) is/are located at the threshold.
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 10cm.
• Comments View
  • There is a 4cm step down into the room from the threshold.
  • Staff can open this entrance for customers if it's easier than the narrow internal corridor.

You are on Inside the Branch. Skip to the next section.

Inside the Branch

• There is step-free access throughout the branch.
• The type of flooring in the branch is carpet.
• The lighting levels are good.
• There is a waiting area available in the branch.
• There is not sufficient space for a wheelchair user to use the seating area.
• Seating in the branch includes; sofas.

You are on Desk(s). Skip to the next section.

Desk(s)

• There is/are 1 desk(s) in the branch.
• The desk(s) is/are located at the front of the branch close to the waiting area.
• The nearest desk is approximately 5m from the entrance.
• The desk(s) is/are is clearly visible from the entrance.
• There is step-free access to the desk(s).
• There is a clear unobstructed route to the desk(s).

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• Desk Features View
  • There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
  • The desk(s) is/are placed in front of a plain background.
  • The lighting levels at the desk(s) are good.
  • The distance between the floor and the underside of the desk(s) is 71cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • Some of the desks have clear space under them.
  • There is not a hearing assistance system at the desk(s).
  • There is a minimum width of 130cm to access the desk.

You are on Meeting Room (Mortgage Services). Skip to the next section.

Meeting Room (Mortgage Services)

• The Mortgage Services Room is located to the rear of the building. It is accessed via a narrow corridor, which is 65cm wide, and 2 manual doors. It can also be accessed via the external entrance..
• Clear signage for the room is visible from the entrance.
• There is clear signage for the room (on or near the door).
• There is written signage for the room, in upper and lower case lettering, that is clearly visible.
• Colleagues can provide assistance getting to the room.
• The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is step free access into the room.

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• Access into the Room View
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 70cm.
  • The colour contrast between the external door and wall is poor.
  • The colour contrast between the internal door and wall is poor.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is not fixed furniture within the room.
  • A height adjustable desk is not available.
  • The distance between the floor and the underside of the desk is 71cm.
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no chairs with armrests on both sides within the room.
  • There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
  • The desk is placed in front of a plain background.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are good.
  • There is a second desk within the room. The distance between the floor and desk is 58cm.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) for customer use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.