You are on Alternative Services. Skip to the next section.

Alternative Services

• This branch and the business is committed to making the services they offer accessible to all customers.
• As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
• If you’d rather see them face-to-face in your own home, they can always accommodate that too.
• In each branch a portable hearing loop is available on request with 48 hours notice.
• To find out more or if you have any further questions, please contact your local branch.

You are on Branch Information. Skip to the next section.

Branch Information

• For contact details, opening times, and services available in this branch, please click here to visit the Brown and Merry Leighton Buzzard branch page on their website (opens in a new tab).
• This branch is located in/on a main shopping street/area.

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• Help and Assistance View
  • There is not a colleague trained in British Sign Language.
  • The alternative formats documents can be provided in include; large print on request.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is a bus stop within approximately 150m of the branch.
• The nearest train station is Leighton Buzzard.
• The branch does not have its own car park.
• There are no parking facilities available at the branch.

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• On Street Parking View
  • Clearly signed and/or marked on street Blue Badge parking bays are available.
  • The on street Blue Badge parking bay(s) is/are located on West Street .
  • Standard on street parking is available (within approximately 50m of the branch).
• Public Car Parks View
  • Public parking is available within approximately 200m of the branch.
  • The public parking facilities located close to the branch include: West Street.
• Comments View
  • West Street Multi storey car park has 266 spaces. There is a height restriction of 1.98m. Blue badge bays are available.

You are on Approach. Skip to the next section.

Approach

• The surface of the approach is stone/concrete tiles and block paving.
• The approach surface is uneven in places.
• There is step-free access on the approach.

You are on Outside Access. Skip to the next section.

Outside Access

• This information is for the entrance located at the front of the branch.
• There is external signage.
• There is stepped access at this entrance.

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• Entrance View
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with the immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 85cm (2ft 9in).
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 78cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Step(s) View
  • The step(s) is/are located at the door threshold .
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 12cm.
  • The depth of the step(s) is/are between 30cm and 45cm.

You are on Inside the Branch. Skip to the next section.

Inside the Branch

• There is not step-free access throughout the branch.
• The type of flooring in the branch is carpet.
• The lighting levels are moderate to good.
• There is not a waiting area available in the branch.
• Seating can be provided for customers while they wait.
• Seating in the branch includes; chairs with no armrests.

You are on Level Change (access to the Lettings desk). Skip to the next section.

Level Change (access to the Lettings desk)

• There is a/are step(s) located in the middle of the branch .
• The step(s) is/are used to access the Lettings area.
• There is/are 2 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The depth of the step(s) is/are not between the recommended 30cm and 45cm.
• The depth of the step(s) is 23cm.
• There is not a/are not handrail(s) at the step(s).

You are on Desk(s). Skip to the next section.

Desk(s)

• There is/are 2 desk(s) in the branch.
• The desk(s) is/are located immediately to the right after entering the branch and the lettings desks are to rear.
• The nearest desk is approximately 3m from the entrance.
• The desk(s) is/are is clearly visible from the entrance.
• There is step-free access to some of the desks.
• There is a clear unobstructed route to the desk(s).

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• Desk Features View
  • There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
  • The desk(s) is/are not placed in front of a plain background.
  • The lighting levels at the desk(s) are moderate to good.
  • The distance between the floor and the underside of the desk(s) is 70cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • None of the desks have clear space under them.
  • There is not a hearing assistance system at the desk(s).

You are on Other Floors. Skip to the next section.

Other Floors

• Stairs can be used to access other floors.

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• Stairs View
  • The stairs are for public use.
  • The stairs are located in the centre of the branch .
  • The stairs are approximately 8m from the entrance.
  • Signs indicating the location of the stairs are not available from the entrance.
  • The floors which are accessible by stairs are G,1.
  • There are 14 steps between floors.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 20cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on the right going up.
  • There is not a landing.

You are on Meeting Room (Mortgage Consultancy Room). Skip to the next section.

Meeting Room (Mortgage Consultancy Room)

• Mortgage Consultancy Room is located on the first floor .
• Clear signage for the room is not visible from the entrance.
• There is not clear signage for the room (on or near the door).
• Colleagues can not provide assistance getting to the room.
• The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is not step free access into the room.

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• Access into the Room View
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 72cm.
  • The colour contrast between the external door and wall is poor.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) for customer use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.