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Fox & Sons - Bitterne

390c Bitterne Road, Southampton, Hampshire, SO18 1BY

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Access Guide

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Alternative Services

  • This branch and the business is committed to making the services they offer accessible to all customers.
  • As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
  • If you’d rather see them face-to-face in your own home, they can always accommodate that too.
  • In each branch a portable hearing loop is available on request with 48 hours notice.
  • To find out more or if you have any further questions, please contact your local branch.

Branch Information

  • For contact details, opening times, and services available in this branch, please click here to visit the Fox & Sons Bitterne branch page on their website (opens in a new tab).
  • This branch is located in/on a main shopping street/area.
  • Help and Assistance View
    • There is not a colleague trained in British Sign Language.
    • The alternative formats documents can be provided in include; large print on request and audio on request.

Public Transport and Parking

  • There is a bus stop within approximately 150m of the branch.
  • The nearest train station is Bitterne.
  • The branch does not have its own car park.
  • Public Car Parks View
    • Public parking is available within approximately 200m of the branch.
    • The public parking facilities located close to the branch include: West End Car Park and Lances Hill Car Park.

Approach

  • The surface of the approach is tarmac and block paving.
  • The approach surface is uneven in places.
  • Bollards View
    • There are fixed bollards on the approach.
    • The bollards have a high visual contrast to prevent them being hazardous to visually impaired people.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a steep gradient .
  • Comments View
    • As you face the main entrance there is a steep slope to the right and a slight slope to the left.

Outside Access (Main Entrance)

  • This information is for the entrance located on Bitterne Road.
  • There is external signage.
  • There is ramped/sloped or stepped access at this entrance.
  • Entrance View
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 119cm (3ft 10in) .
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 84cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is portable.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 1 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 10cm.
    • There is not a/are not handrail(s) at the step(s).
  • Lift View
    • There is an additional bell which is 147cm high.

Outside Access (Alternative Entrance)

  • This information is for the entrance located to the left of the building on Bitterne Road.
  • There is external signage.
  • There is stepped access at this entrance.
  • Entrance View
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does/do contrast visually with the immediate surroundings.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 117cm (3ft 10in).
    • There is not an intercom.
    • The main door(s) open(s) automatically (away from you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The entry push pad or push button is 94cm from floor level.
    • The door(s) is/are single width.
    • The width of the door opening is 84cm.
  • Ramp/Slope View
    • The ramp/slope does not bypass the step(s).
  • Step(s) View
    • The step(s) is/are located before the entrance and within the entrance threshold.
    • There is/are 2 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 4cm.
    • The depth of the step(s) is/are not between 30cm and 45cm.
    • The depth of the step(s) is 22cm.
    • There is not a/are not handrail(s) at the step(s).
  • Comments View
    • The push pad was not working at the time of survey (March 2025).
    • The door may be difficult to open.

Inside the Branch

  • There is step-free access throughout the branch.
  • The type of flooring in the branch is carpet.
  • The lighting levels are varied.
  • There is a waiting area available in the branch.
  • There is sufficient space for a wheelchair user to use the seating area.
  • Seating in the branch includes; chairs with no armrests and armchairs.

Desk(s)

  • There is/are 9 desk(s) in the branch.
  • The desk(s) is/are located ahead from the main entrance.
  • The nearest desk is approximately 4m from the entrance.
  • The desk(s) is/are is clearly visible from the entrance.
  • There is step-free access to the desk(s).
  • There is a clear unobstructed route to the desk(s).
  • Desk Features View
    • There are screens, windows, TVs or mirrors in front of or behind some of the desks which could adversely affect the ability of someone to lip read.
    • Some of the desks are placed in front of a plain background.
    • The lighting levels at the desk(s) are good.
    • The distance between the floor and the underside of the desk(s) is 70cm.
    • There is sufficient space to write or sign documents on the desk(s).
    • Some of the desks have clear space under them.
    • Potential obstructions include; panelling.
    • There is not a hearing assistance system at the desk(s).

Meeting Room (Mortgage Services Room)

  • The Mortgage Services Room is located to the left from the main entrance.
  • Clear signage for the room is not visible from the entrance.
  • There is clear signage for the room (on or near the door).
  • There is written signage for the room, in upper and lower case lettering, that is clearly visible.
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room.
  • Access into the Room View
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 71cm.
    • The colour contrast between the external door and wall is low.
    • The colour contrast between the internal door and wall is low.
  • Room Details View
    • There is not a hearing assistance system available for the room.
    • There is some fixed furniture within the room.
    • A height adjustable desk is not available.
    • The distance between the floor and the underside of the desk is 70cm.
    • There is not sufficient space for a wheelchair user to turn within the room.
    • There are no chairs with armrests on both sides within the room.
    • There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
    • The desk is not placed in front of a plain background.
    • There are no potential trip hazards within the room.
    • The colour contrast between the walls and floor is high.
    • The lighting levels are moderate to good.

Meeting Room (Mortgage Services Room - Rear)

  • The Mortgage Services Room is located to the rear of the branch, ahead from the alternative entrance.
  • Clear signage for the room is not visible from the entrance.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room.
  • Access into the Room View
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are easy to open.
    • The width of the door opening is 68cm.
    • The colour contrast between the external door and wall is low.
    • The colour contrast between the internal door and wall is low.
  • Room Details View
    • There is not a hearing assistance system available for the room.
    • There is some fixed furniture within the room.
    • A height adjustable desk is not available.
    • The distance between the floor and the underside of the desk is 70cm.
    • There is sufficient space for a wheelchair user to turn within the room.
    • There are no chairs with armrests on both sides within the room.
    • There are screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
    • The desk is placed in front of a plain background.
    • There are no potential trip hazards within the room.
    • The colour contrast between the walls and floor is high.
    • The lighting levels are good.

Toilet with Adaptations (Left Hand Transfer)

  • There is an/are accessible toilet(s) for customer use.
  • The accessible toilet is within a staff area, please speak to a member of staff if you require the use of this facility.
  • This accessible toilet is located to the rear right side of the branch, ahead from the alternative entrance.
  • This accessible toilet is approximately 12m from the alternative entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • Features and Dimensions View
    • A key is not required for the accessible toilet.
    • There is no signage on or near the toilet door.
    • The contrast between the external door and wall is low.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet door is 75cm.
    • The contrast between the internal door and wall is low.
    • The door does not have a horizontal grab rail.
    • The dimensions of the accessible toilet are 187cm x 235cm.
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • The height of the light switch/pull cord is 56cm from floor level.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 100cm.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail, however it is not on the transfer side.
    • The contrast between the dropdown rail(s) and wall is high.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is not a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The contrast between the walls and floor is high.
    • There is not a mirror.
    • There is not a shelf next to the toilet.
    • The toilet has a lid.
    • The height of the toilet seat above floor level is 41cm.
    • There is a toilet roll holder.
    • The toilet seat colour contrast is low.
    • The toilet roll holder cannot be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm.
    • The height of the toilet roll holder is 101cm.
    • The contrast between the toilet roll holder and the wall is high.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm.
    • The height of the wash basin is 86cm.
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is twist/turn.
    • There is not a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • There is not a towel dispenser.
    • There is not a hand dryer.

Standard Toilet(s)

  • Standard toilet facilities are not available.