Access Guide
Alternative Services
- This branch and the business is committed to making the services they offer accessible to all customers.
- As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
- If you’d rather see them face-to-face in your own home, they can always accommodate that too.
- In each branch a portable hearing loop is available on request with 48 hours notice.
- To find out more or if you have any further questions, please contact your local branch.
Branch Information
- For contact details, opening times, and services available in this branch, please click here to visit the Fox & Sons Saltash branch page on their website (opens in a new tab).
- This branch is located in/on a main shopping street/area.
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Help and Assistance
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- There is not a colleague trained in British Sign Language.
- The alternative formats documents can be provided in include; Braille on request, large print and different languages on request.
Public Transport and Parking
- There is a bus stop within approximately 150m of the branch.
- The nearest train station is Saltash.
- The branch does not have its own car park.
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On Street Parking
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- Standard on street parking is available (within approximately 50m of the branch).
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Public Car Parks
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- Public parking is available within approximately 200m of the branch.
- The public parking facilities located close to the branch include: Culver Road Short Stay Car Park.
Approach
- The surface of the approach is block paving.
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Ramp/Slope
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- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a slight gradient.
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Comments
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- There may be a branch sign outside the branch which could cause an obstruction, see photos. There are two pillars for the canopy which could also cause an obstruction.
Outside Access
- This information is for the entrance located on Fore Street.
- There is external signage.
- There is stepped access at this entrance.
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Entrance
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- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with the immediate surroundings.
- This entrance may be locked but a member of staff will unlock it to allow entry.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) may be difficult to open.
- The width of the door opening is 82cm.
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Step(s)
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- The step(s) is/are located as you enter the branch.
- There is/are 1 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
Inside the Branch (Sales - Ground Floor)
- There is step-free access throughout the majority of the branch.
- The type of flooring in the branch is carpet.
- The lighting levels are good.
- There is not a waiting area available in the branch.
- Seating can be provided for customers while they wait.
- Seating in the branch includes; chairs with no armrests.
Desk(s) (Sales - Ground Floor)
- There is/are 4 desk(s) in the branch.
- The desk(s) is/are located to the left and right after you enter the branch .
- The nearest desk is approximately 2m from the entrance.
- The desk(s) is/are is clearly visible from the entrance.
- There is step-free access to the desk(s).
- There is a clear unobstructed route to the desk(s).
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Desk Features
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- There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
- Some of the desks are placed in front of a plain background.
- The lighting levels at the desk(s) are good.
- The distance between the floor and the underside of the desk(s) is 70cm.
- There is sufficient space to write or sign documents on some of the desks.
- None of the desks have clear space under them.
- There is not a hearing assistance system at the desk(s).
Meeting Room
- The Mortgage service office is located at the rear right of the branch.
- The room is clearly visible from the entrance.
- There is clear signage for the room (on or near the door).
- There is written signage for the room, in upper and lower case lettering, that is clearly visible.
- Colleagues can provide assistance getting to the room.
- The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access into the room.
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Access into the Room
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- The door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 67cm.
- The colour contrast between the external door and wall is fair.
- The colour contrast between the internal door and wall is fair.
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Room Details
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- There is not a hearing assistance system available for the room.
- There is fixed furniture within the room.
- A height adjustable desk is not available.
- The distance between the floor and the underside of the desk is 70cm.
- There are no chairs with armrests on both sides within the room.
- There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
- The desk is not placed in front of a plain background.
- There are no potential trip hazards within the room.
- The colour contrast between the walls and floor is good.
- The lighting levels are good.
Other Floors
- Stairs can be used to access other floors.
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Stairs
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- The stairs are for public use.
- The stairs are located to the rear right of the branch.
- The stairs are approximately 13m from the entrance.
- Signs indicating the location of the stairs are not available from the entrance.
- There are manual, light, single doors to enter and exit the stairwell on the ground floor.
- The floors which are accessible by stairs are G,1.
- There are 14 steps between floors.
- The height of the step(s) is/are not between the recommended 15cm and 18cm.
- The height of the step(s) is/are 19cm.
- The depth of the step(s) is/are not between the recommended 30cm and 45cm.
- The steps are not clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on the left going up.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are not easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- The lighting levels at the steps are moderate to good.
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Comments
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- The stairs give access to the Lettings department. Lettings staff will be happy to meet customers on the ground floor if requested.
Inside the Branch (Lettings - First Floor)
- There is step-free access throughout the majority of the branch.
- The type of flooring in the branch is carpet.
- The lighting levels are good.
- There is a waiting area available in the branch.
- Seating in the branch includes; chairs with no armrests and armchairs.
Desk(s) (Lettings - First Floor)
- There is/are 2 desk(s) in the branch.
- The desk(s) is/are located straight ahead after you enter the first floor room.
- The nearest desk is approximately 5m from the entrance.
- The desk(s) is/are is clearly visible from the entrance.
- There is step-free access to the desk(s).
- There is a clear unobstructed route to the desk(s).
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Desk Features
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- There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
- The desk(s) is/are not placed in front of a plain background.
- The lighting levels at the desk(s) are good.
- The distance between the floor and the underside of the desk(s) is 70cm.
- There is not sufficient space to write or sign documents on the desk(s).
- None of the desks have clear space under them.
- There is not a hearing assistance system at the desk(s).
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Comments
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- Lettings staff will be happy to meet customers on the ground floor if requested.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) for customer use.
Standard Toilet(s)
- Standard toilet facilities are not available.