You are on Alternative Services. Skip to the next section.

Alternative Services

• This branch and the business is committed to making the services they offer accessible to all customers.
• As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
• If you’d rather see them face-to-face in your own home, they can always accommodate that too.
• In each branch a portable hearing loop is available on request with 48 hours notice.
• To find out more or if you have any further questions, please contact your local branch.

You are on Branch Information. Skip to the next section.

Branch Information

• For contact details, opening times, and services available in this branch, please click here to visit the Bournemouth branch page on their website (opens in a new tab).
• This branch is located in/on a main shopping street/area.

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• Help and Assistance View
  • There is not a colleague trained in British Sign Language.
  • The alternative formats documents can be provided in include; Braille on request, large print on request and audio on request.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is a bus stop within approximately 150m of the branch.
• The nearest train station is Bournemouth.
• The branch does not have its own car park.

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• On Street Parking View
  • Clearly signed and/or marked on street Blue Badge parking bays are available.
  • Standard on street parking is available (within approximately 50m of the branch).
• Public Car Parks View
  • Public parking is available within approximately 200m of the branch.
  • The public parking facilities located close to the branch include: Leslie Road Car Park.

You are on Approach (Sales). Skip to the next section.

Approach (Sales)

• The surface of the approach is tarmac.
• The approach surface is uneven in places.
• There is step-free access on the approach.

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• Ramp/Slope View
  • There is a slope with a very slight incline.

You are on Outside Access (Sales). Skip to the next section.

Outside Access (Sales)

• This information is for the entrance located on the corner of the branch at the intersection of Wimborne Road and Cardigan Road.? Road.
• There is external signage.
• There is stepped access at this entrance.

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• Entrance View
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 83cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Step(s) View
  • The step(s) is/are located at the entrance threshold.
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 7cm.

You are on Inside the Branch (Sales - Ground Floor). Skip to the next section.

Inside the Branch (Sales - Ground Floor)

• There is not step-free access throughout the branch.
• The type of flooring in the branch is carpet.
• The lighting levels are good.
• There is not a waiting area available in the branch.
• Seating can be provided for customers while they wait.
• Seating in the branch includes; chairs with no armrests.

You are on Desk(s) (Sales - Ground Floor). Skip to the next section.

Desk(s) (Sales - Ground Floor)

• There is/are 9 desk(s) in the branch.
• The desk(s) is/are located ahead from the entrance and on the right.
• The nearest desk is approximately 3m from the entrance.
• The desk(s) is/are is clearly visible from the entrance.
• There is step-free access to the desk(s).
• There is a clear unobstructed route to the desk(s).

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• Desk Features View
  • There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
  • The desk(s) is/are not placed in front of a plain background.
  • The lighting levels at the desk(s) are good.
  • The distance between the floor and the underside of the desk(s) is 70cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • None of the desks have clear space under them.
  • There is not a hearing assistance system at the desk(s).

You are on Meeting Room (Mortgage Services 1 - Ground Floor). Skip to the next section.

Meeting Room (Mortgage Services 1 - Ground Floor)

• Mortgage Services office is located at the rear of the branch on the ground floor..
• The room is clearly visible from the entrance.
• There is not clear signage for the room (on or near the door).
• Colleagues can provide assistance getting to the room.
• The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is step free access into the room.

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• Access into the Room View
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 79cm.
  • The colour contrast between the external door and wall is low.
  • The colour contrast between the internal door and wall is low.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is fixed furniture within the room.
  • A height adjustable desk is not available.
  • The distance between the floor and the underside of the desk is 70cm.
  • There is not sufficient space for a wheelchair user to turn within the room.
  • There are no chairs with armrests on both sides within the room.
  • There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
  • The desk is not placed in front of a plain background.
  • There are no potential trip hazards within the room.
  • Electrical wire.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are good.

You are on Approach (Lettings). Skip to the next section.

Approach (Lettings)

• The surface of the approach is tarmac.
• The approach surface is uneven in places.
• There is step-free access on the approach.

You are on Outside Access (Lettings). Skip to the next section.

Outside Access (Lettings)

• This information is for the entrance located at the side of the branch on Cardigan Road.
• There is external signage.
• There is stepped access at this entrance.

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• Entrance View
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
  • This entrance may be locked but a member of staff will unlock it to allow entry.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 120cm (3ft 11in).
  • There is an intercom.
  • The height of the intercom is 120cm (3ft 11in).
  • The main door(s) open(s) away from you (push).
  • The main automatic door(s) is/are push pad or push button activated.
  • The exit push pad or push button is 138cm from floor level.
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 85cm.
• Step(s) View
  • The step(s) is/are located at the entrance threshold.
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 5cm.

You are on Other Floors. Skip to the next section.

Other Floors

• Stairs can be used to access other floors.
• The service(s) on the floors which are not accessible is/are lettings services, although customers who cannot ascend the stairs would be interviewed at a sales desk on the ground floor.

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• Stairs View
  • The stairs are for public use.
  • The stairs are located at the rear of the branch.
  • The stairs are approximately 5m from the Lettings entrance.
  • The stairs are clearly visible from the entrance.
  • There are manual, heavy, single doors to enter the stairwell on the first floor.
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are 19cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on the right going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.
• Comments View
  • The door at the top of the stairs on the first floor has level entry and is 70cm wide.

You are on Inside the Branch (Lettings - First Floor). Skip to the next section.

Inside the Branch (Lettings - First Floor)

• There is not step-free access throughout the branch.
• The type of flooring in the branch is carpet.
• The lighting levels are good.
• There is a waiting area available in the branch.
• There is not sufficient space for a wheelchair user to use the seating area.
• Seating in the branch includes; chairs with no armrests and armchairs.

You are on Desk(s) (Lettings - First Floor). Skip to the next section.

Desk(s) (Lettings - First Floor)

• There is/are 1 desk(s) in the branch.
• The desk(s) is/are located ahead from the entrance.
• The nearest desk is approximately 9m from the entrance.
• The desk(s) is/are is clearly visible from the entrance.
• There is step-free access to the desk(s).
• There is a clear unobstructed route to the desk(s).

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• Desk Features View
  • There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
  • The desk(s) is/are not placed in front of a plain background.
  • The lighting levels at the desk(s) are good.
  • The distance between the floor and the underside of the desk(s) is 70cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • None of the desks have clear space under them.
  • There is not a hearing assistance system at the desk(s).
  • If a customer for Lettings has a mobility problem, the person would be interviewed on the ground floor at one of the sales desks.

You are on Meeting Room (Mortgage Services 2 - First Floor). Skip to the next section.

Meeting Room (Mortgage Services 2 - First Floor)

• Mortgage Services office is located on the first floor..
• Clear signage for the room is not visible from the entrance.
• There is clear signage for the room (on or near the door).
• There is written signage for the room, in upper and lower case lettering, that is clearly visible.
• Colleagues can provide assistance getting to the room.
• The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is not step free access into the room.

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• Access into the Room View
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 76cm.
  • The colour contrast between the external door and wall is low.
  • The colour contrast between the internal door and wall is low.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is fixed furniture within the room.
  • A height adjustable desk is not available.
  • The distance between the floor and the underside of the desk is 70cm.
  • There are no chairs with armrests on both sides within the room.
  • There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
  • The desk is not placed in front of a plain background.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are good.

You are on Meeting Room (Mortgage Services 3 - First Floor). Skip to the next section.

Meeting Room (Mortgage Services 3 - First Floor)

• Mortgage Services 3 is located on the first floor..
• Clear signage for the room is not visible from the entrance.
• There is clear signage for the room (on or near the door).
• There is written signage for the room, in upper and lower case lettering, that is clearly visible.
• Colleagues can provide assistance getting to the room.
• The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is not step free access into the room.

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• Access into the Room View
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 75cm.
  • The colour contrast between the external door and wall is low.
  • The colour contrast between the internal door and wall is low.
• Room Details View
  • The distance between the floor and the underside of the desk is 71cm.
  • There are some chairs with armrests on both side within the room.
  • There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
  • The desk is not placed in front of a plain background.
  • There are potential trip hazards within the room.
  • Electrical cables.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are good.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is not an/are not accessible toilet(s) for customer use.
• The nearest accessible toilet(s) is/are located at Leslie Road Car Park, Leslie Road BH9 2JH.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.
• The nearest standard toilet(s) is/are located at Leslie Road Car Park, Leslie Road BH9 2JH.