Access Guide
Alternative Services
- This branch and the business is committed to making the services they offer accessible to all customers.
- As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
- If you’d rather see them face-to-face in your own home, they can always accommodate that too.
- In each branch a portable hearing loop is available on request with 48 hours notice.
- To find out more or if you have any further questions, please contact your local branch.
Branch Information
- For contact details, opening times, and services available in this branch, please click here to visit the Shipways Estate Agents Rugby branch page on their website (opens in a new tab).
- The details within this access guide relate to the branch and not the shopping area.
-
Help and Assistance
View
- There is not a colleague trained in British Sign Language.
- The alternative formats documents can be provided in include; large print on request.
Public Transport and Parking
- There is a bus stop within approximately 150m of the branch.
- The nearest train station is Rugby.
- The branch does not have its own car park.
-
On Street Parking
View
- Clearly signed and/or marked on street Blue Badge parking bays are available.
- The on street Blue Badge parking bay(s) is/are located on Henry Street.
- Standard on street parking is available (within approximately 50m of the branch).
-
Public Car Parks
View
- Public parking is available within approximately 200m of the branch.
- The public parking facilities located close to the branch include: North Street Car Park.
Outside Access
- This information is for the entrance located to the front centre of the building.
- There is external signage.
- There is stepped access at this entrance.
-
Entrance
View
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does/do contrast visually with the immediate surroundings.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 85cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
-
Step(s)
View
- The step(s) is/are located to the front of the entrance door.
- There is/are 1 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 13cm.
Inside the Branch
- There is not step-free access throughout the branch.
- The type of flooring in the branch is carpet.
- The lighting levels are moderate to good.
- There is a waiting area available in the branch.
- There is not sufficient space for a wheelchair user to use the seating area.
- Seating in the branch includes; chairs with armrests and chairs with no armrests.
Desk(s)
- There is/are 7 desk(s) in the branch.
- The desk(s) is/are located to the left and right of the branch as you enter.
- The nearest desk is approximately 2m from the entrance.
- The desk(s) is/are is clearly visible from the entrance.
- There is step-free access to some of the desks.
- There is a clear unobstructed route to some of the desks.
-
Desk Features
View
- There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
- Some of the desks are placed in front of a plain background.
- The lighting levels at the desk(s) are moderate to good.
- The distance between the floor and the underside of the desk(s) is 70cm.
- There is sufficient space to write or sign documents on the desk(s).
- None of the desks have clear space under them.
- There is not a hearing assistance system at the desk(s).
Meeting Room (Mortgage Services office)
- The Mortgage Services office is located to the rear of the branch..
- Clear signage for the room is not visible from the entrance.
- There is not clear signage for the room (on or near the door).
- Colleagues can provide assistance getting to the room.
- There is not step free access into the room.
-
Access into the Room
View
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are easy to open.
- The width of the door opening is 70cm.
- The colour contrast between the external door and wall is poor.
- The colour contrast between the internal door and wall is poor.
-
Room Details
View
- There is not a hearing assistance system available for the room.
- There is fixed furniture within the room.
- A height adjustable desk is not available.
- The distance between the floor and the underside of the desk is 70cm.
- There is not sufficient space for a wheelchair user to turn within the room.
- There are no chairs with armrests on both sides within the room.
- There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
- The desk is placed in front of a plain background.
- There are no potential trip hazards within the room.
- The colour contrast between the walls and floor is good.
- The lighting levels are moderate to good.
-
Comments
View
- There is a large threshold at the entrance to the office.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) for customer use.
Standard Toilet(s)
- Standard toilet facilities are not available.