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Swetenhams - Frodsham

113 Main Street, Frodsham, Cheshire, WA6 7AB

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Access Guide

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Alternative Services

  • This branch and the business is committed to making the services they offer accessible to all customers.
  • As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
  • If you’d rather see them face-to-face in your own home, they can always accommodate that too.
  • In each branch a portable hearing loop is available on request with 48 hours notice.
  • To find out more or if you have any further questions, please contact your local branch.

Branch Information

  • For contact details, opening times, and services available in this branch, please click here to visit the Frodsham branch page on their website (opens in a new tab).
  • This branch is located in/on a main shopping street/area.
  • Help and Assistance View
    • There is not a colleague trained in British Sign Language.
    • The alternative formats documents can be provided in include; large print on request.

Public Transport and Parking

  • There is not a bus stop within approximately 150m of the branch.
  • The nearest train station is Frodsham.
  • The branch does not have its own car park.
  • There are no parking facilities available at the branch.
  • On Street Parking View
    • Standard on street parking is available (within approximately 50m of the branch).
  • Public Car Parks View
    • Public parking is not available within approximately 200m of the branch.
  • Comments View
    • Please note parking on the street outside the branch is not permitted on Thursday mornings due to an ongoing street market.

Approach

  • The surface of the approach is stone/concrete tiles/paving slabs.
  • The approach surface is uneven in places.
  • There is step-free access on the approach.

Outside Access

  • This information is for the entrance located at the front of the building.
  • There is external signage.
  • There is stepped access at this entrance.
  • Entrance View
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with the immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 77cm.
  • Step(s) View
    • The step(s) is/are located at the main entrance.
    • There is/are 1 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 6cm.
    • The depth of the step(s) is/are between 30cm and 45cm.

Inside the Branch

  • There is not step-free access throughout the branch.
  • The type of flooring in the branch is carpet.
  • The lighting levels are good.
  • There is not a waiting area available in the branch.
  • Seating can be provided for customers while they wait.
  • Seating in the branch includes; chairs with no armrests.

Desk(s)

  • There is/are 2 desk(s) in the branch.
  • The desk(s) is/are located at the front of the branch.
  • The nearest desk is approximately 2m from the entrance.
  • The desk(s) is/are is clearly visible from the entrance.
  • There is step-free access to the desk(s).
  • There is a clear unobstructed route to the desk(s).
  • Desk Features View
    • There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
    • Some of the desks are placed in front of a plain background.
    • The lighting levels at the desk(s) are good.
    • The distance between the floor and the underside of the desk(s) is 70cm.
    • There is sufficient space to write or sign documents on the desk(s).
    • None of the desks have clear space under them.
    • There is not a hearing assistance system at the desk(s).

Meeting Room (Mortgage Service Office)

  • Mortgage Service Office is located on the first floor.
  • Clear signage for the room is not visible from the entrance.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can not provide assistance getting to the room.
  • The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is not step free access into the room.
  • Access into the Room View
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The colour contrast between the external door and wall is poor.

Other Floors

  • Stairs can be used to access other floors.
  • The room(s) on the floors which are not accessible is/are The Mortgage Services Room.
  • Stairs View
    • The stairs are for public use.
    • The stairs are located ahead of the main entrance, on the left.
    • The stairs are approximately 2m from the main entrance.
    • The stairs are clearly visible from the entrance.
    • There are manual, light, single doors to enter the stairwell on the ground floor.
    • The floors which are accessible by stairs are G and 1.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are 20cm.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are moderate to good.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) for customer use.

Standard Toilet(s)

  • Standard toilet facilities are not available.