You are on Alternative Services. Skip to the next section.

Alternative Services

• This branch and the business is committed to making the services they offer accessible to all customers.
• As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
• If you’d rather see them face-to-face in your own home, they can always accommodate that too.
• In each branch a portable hearing loop is available on request with 48 hours notice.
• To find out more or if you have any further questions, please contact your local branch.

You are on Branch Information. Skip to the next section.

Branch Information

• For contact details, opening times, and services available in this branch, please click here to visit the William H Brown Attleborough branch page on their website (opens in a new tab).
• This branch is located in/on a main shopping street/area.

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• Help and Assistance View
  • There is not a colleague trained in British Sign Language.
  • The alternative formats documents can be provided in include; large print on request.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is a bus stop within approximately 150m of the branch.
• The nearest train station is Attleborough.

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• On Street Parking View
  • Standard on street parking is available (within approximately 50m of the branch).
• Public Car Parks View
  • Public parking is available within approximately 200m of the branch.
  • The public parking facilities located close to the branch include: Edenside Drive.

You are on Approach. Skip to the next section.

Approach

• The surface of the approach is stone/concrete tiles and block paving.
• The approach surface is uneven in places.

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• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient.
  • There is a level landing at the top of the ramp/slope.

You are on Outside Access. Skip to the next section.

Outside Access

• This information is for the entrance located at the front of the branch.
• There is external signage.
• There is step-free access at this entrance.

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• Entrance View
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 76cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Inside the Branch. Skip to the next section.

Inside the Branch

• There is step-free access throughout the majority of the branch.
• The type of flooring in the branch is carpet.
• The lighting levels are moderate to good.
• There is a waiting area available in the branch.
• There is not sufficient space for a wheelchair user to use the seating area.
• Seating in the branch includes; armchairs and chairs with no armrests.

You are on Desk(s). Skip to the next section.

Desk(s)

• There is/are 4 desk(s) in the branch.
• The desk(s) is/are located ahead and to the right as you enter the branch.
• The nearest desk is approximately 4m from the entrance.
• The desk(s) is/are is clearly visible from the entrance.
• There is step-free access to the desk(s).
• There is a clear unobstructed route to the desk(s).

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• Desk Features View
  • There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
  • Some of the desks are placed in front of a plain background.
  • The lighting levels at the desk(s) are moderate to good.
  • The distance between the floor and the underside of the desk(s) is 70cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • Some of the desks have clear space under them.
  • There is not a hearing assistance system at the desk(s).

You are on Step(s) (Access to Mortgage Services Room). Skip to the next section.

Step(s) (Access to Mortgage Services Room)

• There is a/are step(s) located at the far right hand side of the branch.
• The step(s) is/are used to access Mortgage Services room.
• There is/are 2 step(s).
• The step(s) is/are not clearly marked.
• The height of the step(s) is/are not between 15cm and 18cm.
• The height of the step(s) is/are 8cm.

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• Comments View
  • There are two step leading to Mortgage Services room. One at the entrance to the corridor and one at the threshold to the Mortgage Services room.

You are on Meeting Room (Mortgage Consultancy Room). Skip to the next section.

Meeting Room (Mortgage Consultancy Room)

• Mortgage service office is located to the far right as you enter the branch.
• Clear signage for the room is not visible from the entrance.
• There is not clear signage for the room (on or near the door).
• Colleagues can not provide assistance getting to the room.
• The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is not step free access into the room.

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• Access into the Room View
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 73cm.
  • The colour contrast between the external door and wall is poor.
  • The colour contrast between the internal door and wall is poor.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is not fixed furniture within the room.
  • A height adjustable desk is not available.
  • The distance between the floor and the underside of the desk is 70cm.
  • There is not sufficient space for a wheelchair user to turn within the room.
  • Furniture can be moved to allow a turning space for wheelchair users.
  • There is a/are chair(s) with armrests on both sides within the room.
  • There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
  • The desk is placed in front of a plain background.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is fair.
  • The lighting levels are moderate to good.
• Comments View
  • There is an initial door that leads into the corridor that the Mortgage Services room is located off.
  • This initial door opens away from you, may be difficult to open and has an opening width of 67cm.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) for customer use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.