Access Guide
Alternative Services
- This branch and the business is committed to making the services they offer accessible to all customers.
- As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
- If you’d rather see them face-to-face in your own home, they can always accommodate that too.
- In each branch a portable hearing loop is available on request with 48 hours notice.
- To find out more or if you have any further questions, please contact your local branch.
Branch Information
Public Transport and Parking
- There is a bus stop within approximately 150m of the branch.
- The nearest train station is Thorne.
- The branch does not have its own car park.
-
On Street Parking
View
- Standard on street parking is available (within approximately 50m of the branch).
-
Public Car Parks
View
- Public parking is available within approximately 200m of the branch.
- The public parking facilities located close to the branch include: Market Hill Car Park.
Approach
Outside Access
- This information is for the entrance located at the front of the building.
- There is external signage.
- There is step-free access at this entrance.
-
Entrance
View
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with the immediate surroundings.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 82cm.
Inside the Branch
- There is step-free access throughout the majority of the branch.
- The type of flooring in the branch is carpet.
- The lighting levels are good.
- There is a waiting area available in the branch.
- There is sufficient space for a wheelchair user to use the seating area.
- Seating in the branch includes; chairs with wheels and armrests, armchairs, chairs with wheels but no armrests and chairs with no armrests.
Desk(s)
- There is/are 8 desk(s) in the branch.
- The desk(s) is/are located in the main area.
- The nearest desk is approximately 3m from the entrance.
- The desk(s) is/are is clearly visible from the entrance.
- There is step-free access to the desk(s).
- There is a clear unobstructed route to the desk(s).
-
Desk Features
View
- There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
- The desk(s) is/are placed in front of a plain background.
- The lighting levels at the desk(s) are good.
- The distance between the floor and the underside of the lowest desk is 68cm.
- The distance between the floor and the underside of the highest desk is 70cm.
- The distance between the floor and the underside of the desk(s) is 70cm.
- There is sufficient space to write or sign documents on the desk(s).
- None of the desks have clear space under them.
- There is not a hearing assistance system at the desk(s).
Other Floors
- Stairs can be used to access other floors.
-
Stairs
View
- The stairs are for public use.
- The stairs are located at the rear of the building.
- The stairs are approximately 14m from the entrance.
- Signs indicating the location of the stairs are not available from the entrance.
- The floors which are accessible by stairs are G, 1.
- There are 13 steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The depth of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on the left going up.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is not a landing.
- Clear signs indicating the facilities on each floor are not provided on landings.
- The lighting levels at the steps are moderate to good.
Meeting Room
- Morgage service office is located on the first floor.
- Clear signage for the room is not visible from the entrance.
- There is not clear signage for the room (on or near the door).
- Colleagues can provide assistance getting to the room.
- The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access into the room.
-
Access into the Room
View
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are easy to open.
- The width of the door opening is 72cm.
- The colour contrast between the external door and wall is poor.
- The colour contrast between the internal door and wall is poor.
-
Room Details
View
- There is not a hearing assistance system available for the room.
- There is some fixed furniture within the room.
- A height adjustable desk is not available.
- The distance between the floor and the underside of the desk is 68cm.
- There are some chairs with armrests on both side within the room.
- The desk is placed in front of a plain background.
- There are no potential trip hazards within the room.
- The colour contrast between the walls and floor is good.
- The lighting levels are good.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) for customer use.
Standard Toilet(s)
- Standard toilet facilities are not available.