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William H Brown - Colchester

8 Culver Street West, Colchester, Essex, CO1 1JG

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Access Guide

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Alternative Services

  • This branch and the business is committed to making the services they offer accessible to all customers.
  • As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
  • If you’d rather see them face-to-face in your own home, they can always accommodate that too.
  • In each branch a portable hearing loop is available on request with 48 hours notice.
  • To find out more or if you have any further questions, please contact your local branch.

Branch Information

  • For contact details, opening times, and services available in this branch, please click here to visit the W H Brown Culver Street Colchester branch page on their website (opens in a new tab).
  • This branch is located in/on a main shopping street/area.
  • Help and Assistance View
    • There is not a colleague trained in British Sign Language.
    • The alternative formats documents can be provided in include; large print on request.

Public Transport and Parking

  • There is a bus stop within approximately 150m of the branch.
  • The nearest train station is Colchester Town.
  • The branch does not have its own car park.
  • There are no parking facilities available at the branch.

Approach

  • The surface of the approach is stone/concrete tiles/paving slabs.
  • There is step-free access on the approach.
  • Bollards View
    • There are fixed bollards on the approach.
    • The bollards have a good visual contrast to prevent them being hazardous to visually impaired people.

Outside Access

  • This information is for the entrance located at the right hand corner of the branch.
  • There is external signage.
  • There is ramped/sloped access at this entrance.
  • Entrance View
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The width of the door opening is 84cm.
  • Ramp/Slope View
    • The ramp/slope is located at the door threshold .
    • The gradient of the ramp/slope is steep.

Inside the Branch

  • There is step-free access throughout the branch.
  • The type of flooring in the branch is carpet.
  • The lighting levels are moderate to good.
  • There is a waiting area available in the branch.
  • Seating can be provided for customers while they wait.
  • Seating in the branch includes; chairs with armrests and armchairs.

Desk(s)

  • There is/are 1 desk(s) in the branch.
  • The desk(s) is/are located to the left as you enter the branch.
  • The nearest desk is approximately 4m from the entrance.
  • The desk(s) is/are is clearly visible from the entrance.
  • There is step-free access to the desk(s).
  • There is a clear unobstructed route to the desk(s).
  • Desk Features View
    • There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
    • The desk(s) is/are not placed in front of a plain background.
    • The lighting levels at the desk(s) are moderate to good.
    • The distance between the floor and the underside of the desk(s) is 70cm.
    • There is sufficient space to write or sign documents on the desk(s).
    • None of the desks have clear space under them.
    • There is not a hearing assistance system at the desk(s).

Meeting Room (Mortgage Services Room)

  • The Mortgage Services room is located to the left as you enter the branch.
  • Clear signage for the room is visible from the entrance.
  • There is clear signage for the room (on or near the door).
  • There is written signage for the room, in upper and lower case lettering, but it is not clearly visible.
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room.
  • Access into the Room View
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 90cm.
    • The colour contrast between the external door and wall is poor.
    • The colour contrast between the internal door and wall is poor.
  • Room Details View
    • There is not a hearing assistance system available for the room.
    • There is not fixed furniture within the room.
    • A height adjustable desk is not available.
    • The distance between the floor and the underside of the desk is 70cm.
    • There is not sufficient space for a wheelchair user to turn within the room.
    • There is a/are chair(s) with armrests on both sides within the room.
    • There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
    • The desk is placed in front of a plain background.
    • There are no potential trip hazards within the room.
    • The colour contrast between the walls and floor is good.
    • The lighting levels are moderate to good.
    • There is a similar room located next to this one.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) for customer use.

Standard Toilet(s)

  • Standard toilet facilities are not available.