You are on Alternative Services. Skip to the next section.

Alternative Services

• This branch and the business is committed to making the services they offer accessible to all customers.
• As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
• If you’d rather see them face-to-face in your own home, they can always accommodate that too.
• In each branch a portable hearing loop is available on request with 48 hours notice.
• To find out more or if you have any further questions, please contact your local branch.

You are on Branch Information. Skip to the next section.

Branch Information

• For contact details, opening times, and services available in this branch, please click here to visit the William H Brown Dereham branch page on their website (opens in a new tab).
• This branch is located in/on a main shopping street/area.

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• Help and Assistance View
  • There is not a colleague trained in British Sign Language.
  • The alternative formats documents can be provided in include; large print on request.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is a bus stop within approximately 150m of the branch.
• The nearest train station is Wymondham.
• The branch does not have its own car park.

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• Shared Car Park View
  • The branch shares a car park/parking facilities.
  • The car park type is open air/surface.
  • Parking is free for all users.
  • Parking is free for Blue Badge holders.
  • There is a/are designated Blue Badge parking bay(s) available.
  • There is/are 2 designated parking bay(s) within the car park.
  • Designated parking bays are clearly marked/signposted.
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Clearly marked/signposted parent and child parking bays are not available.
  • The car park surface is tarmac and block paving.
  • The dropped kerb does have tactile paving.
• On Street Parking View
  • Clearly signed and/or marked on street Blue Badge parking bays are available.
  • The on street Blue Badge parking bay(s) is/are located on Church Street.
  • Standard on street parking is available (within approximately 50m of the branch).
• Public Car Parks View
  • Public parking is not available within approximately 200m of the branch.

You are on Approach (From Church Street). Skip to the next section.

Approach (From Church Street)

• The surface of the approach is stone/concrete tiles/paving slabs.
• The approach surface is uneven in places.

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• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient.

You are on Outside Access (Sales Department). Skip to the next section.

Outside Access (Sales Department)

• This information is for the entrance located at the corner of the branch.
• There is external signage.
• There is stepped access at this entrance.

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• Entrance View
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with the immediate surroundings.
  • This entrance may be locked but a member of staff will unlock it to allow entry.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 78cm.
  • There is a second set of doors.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 88cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Step(s) View
  • The step(s) is/are located leading to the entrance door .
  • There is/are 4 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The depth of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do not cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

You are on Inside the Branch (Sales Department). Skip to the next section.

Inside the Branch (Sales Department)

• There is step-free access throughout the majority of the branch.
• The type of flooring in the branch is carpet.
• The lighting levels are moderate to good.
• There is not a waiting area available in the branch.
• Seating can be provided for customers while they wait.
• Seating in the branch includes; chairs with no armrests.

You are on Ramp(s) or Slope(s) (Access to Mortgage Services Desk). Skip to the next section.

Ramp(s) or Slope(s) (Access to Mortgage Services Desk)

• There is a ramp/slope located in the centre of the sales area .
• The ramp/slope is used to access Mortgage services desk.
• The gradient of the ramp/slope is steep.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• The width of the ramp/slope is 70cm.
• The lighting levels at the ramp/slope are moderate to good.
• The ramp/slope does bypass the step(s).

You are on Desk(s) (Sales Department). Skip to the next section.

Desk(s) (Sales Department)

• There is/are 4 desk(s) in the branch.
• The desk(s) is/are located ahead as you enter the sales department.
• The nearest desk is approximately 4m from the entrance.
• The desk(s) is/are is clearly visible from the entrance.
• There is step-free access to the desk(s).
• There is a clear unobstructed route to the desk(s).

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• Desk Features View
  • There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
  • Some of the desks are placed in front of a plain background.
  • The lighting levels at the desk(s) are moderate to good.
  • The distance between the floor and the underside of the desk(s) is 68cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • Some of the desks have clear space under them.
  • There is not a hearing assistance system at the desk(s).
  • There is a dedicated Mortgage services desk at the rear of the branch.

You are on Outside Access (Lettings Department). Skip to the next section.

Outside Access (Lettings Department)

• This information is for the entrance located at the left hand side of the branch.
• There is external signage.
• There is stepped access at this entrance.

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• Entrance View
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
  • This entrance may be locked but a member of staff will unlock it to allow entry.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 96cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Step(s) View
  • The step(s) is/are located at the door threshold.
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 4cm.

You are on Inside the Branch (Lettings Department). Skip to the next section.

Inside the Branch (Lettings Department)

• There is step-free access throughout the majority of the branch.
• The type of flooring in the branch is carpet.
• There is a waiting area available in the branch.
• There is sufficient space for a wheelchair user to use the seating area.
• Seating in the branch includes; armchairs.

You are on Desk(s) (Lettings Department). Skip to the next section.

Desk(s) (Lettings Department)

• There is/are 1 desk(s) in the branch.
• The desk(s) is/are located to the left as you enter the Lettings Department entrance door.
• The nearest desk is approximately 6m from the entrance.
• The desk(s) is/are is clearly visible from the entrance.
• There is step-free access to the desk(s).
• There is a clear unobstructed route to the desk(s).

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• Desk Features View
  • There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
  • The desk(s) is/are not placed in front of a plain background.
  • The lighting levels at the desk(s) are moderate to good.
  • The distance between the floor and the underside of the desk(s) is 68cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • None of the desks have clear space under them.
  • There is not a hearing assistance system at the desk(s).

You are on Step(s) (Transfer between Sales and Lettings departments). Skip to the next section.

Step(s) (Transfer between Sales and Lettings departments)

• There is a/are step(s) located to the left as you enter the Sales office.
• The step(s) is/are used to access access between Sales and Lettings Departments .
• There is/are 1 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is not an/are not accessible toilet(s) for customer use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.