Access Guide
Alternative Services
- This branch and the business is committed to making the services they offer accessible to all customers.
- As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
- If you’d rather see them face-to-face in your own home, they can always accommodate that too.
- In each branch a portable hearing loop is available on request with 48 hours notice.
- To find out more or if you have any further questions, please contact your local branch.
Branch Information
- For contact details, opening times, and services available in this branch, please click here to visit the William H Brown branch page on their website (opens in a new tab).
- This branch is located in/on a main shopping street/area.
- The main shopping street/area is pedestrianised.
-
Help and Assistance
View
- There is not a colleague trained in British Sign Language.
- The alternative formats documents can be provided in include; large print on request.
Public Transport and Parking
- There is not a bus stop within approximately 150m of the branch.
- The nearest train station is Downham Market.
- The branch does not have its own car park.
-
On Street Parking
View
- Clearly signed and/or marked on street Blue Badge parking bays are available.
- Standard on street parking is available (within approximately 50m of the branch).
-
Public Car Parks
View
- Public parking is available within approximately 200m of the branch.
- The public parking facilities located close to the branch include: Town Hall Car Park.
Approach
- The surface of the approach is stone/concrete tiles/paving slabs.
- The approach surface is uneven in places.
-
Ramp/Slope
View
- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a slight gradient.
- There is not a level landing at the top of the ramp/slope.
- The ramp/slope does bypass the step(s).
-
Step(s)
View
- There is a/are step(s) on the approach.
- There is/are 2 unmarked step(s), with no handrails.
- The height of the step(s) is/are not between the recommended 15cm and 18cm.
- The height of the step(s) is/are 14cm.
- The depth of the step(s) is/are between the recommended 30cm and 45cm.
Outside Access
- This information is for the entrance located at the front of the branch.
- There is external signage.
- There is stepped access at this entrance.
-
Entrance
View
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with the immediate surroundings.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 77cm.
-
Step(s)
View
- The step(s) is/are located at the door threshold .
- There is/are 1 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 4cm.
- There is not a/are not handrail(s) at the step(s).
Inside the Branch
- There is step-free access throughout the majority of the branch.
- The type of flooring in the branch is carpet.
- The lighting levels are moderate to good.
- There is not a waiting area available in the branch.
- Seating can be provided for customers while they wait.
Desk(s)
- There is/are 5 desk(s) in the branch.
- The desk(s) is/are located 3 Sales desks are located to the left and right as you enter the branch. 2 Lettings desks are located on the first floor
- The nearest desk is approximately 3m from the entrance.
- The desk(s) is/are is clearly visible from the entrance.
- There is step-free access to the desk(s).
- There is a clear unobstructed route to the desk(s).
-
Desk Features
View
- There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
- The desk(s) is/are not placed in front of a plain background.
- The distance between the floor and the underside of the desk(s) is 70cm.
- There is sufficient space to write or sign documents on some of the desks.
- All of the desks have clear space under them.
- There is not a hearing assistance system at the desk(s).
Other Floors
- Stairs can be used to access other floors.
- The service(s) on the floors which are not accessible is/are the Lettings Department, and Mortgage Consultancy.
-
Stairs
View
- The stairs are for public use.
- The stairs are located at the rear of the branch.
- The stairs are approximately 8m from the entrance.
- Signs indicating the location of the stairs are not available from the entrance.
- There are manual, light, single doors to enter and exit the stairwell on the ground floor and on the first floor.
- The floors which are accessible by stairs are Ground and first floor.
- There are 14 steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The depth of the step(s) is/are not between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on the left going up.
- Handrails do cover the flight of stairs throughout its length.
- Handrails are not easy to grip.
- There is not a landing.
- Clear signs indicating the facilities on each floor are not provided on landings.
- The lighting levels at the steps are moderate to good.
Meeting Room (Mortgage Consultancy Room)
- Mortgage service office is located On the First floor .
- Clear signage for the room is not visible from the entrance.
- There is not clear signage for the room (on or near the door).
- Colleagues can provide assistance getting to the room.
- The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is not step free access into the room.
-
Access into the Room
View
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 62cm.
- The colour contrast between the external door and wall is low.
- The colour contrast between the internal door and wall is low.
-
Room Details
View
- There is not a hearing assistance system available for the room.
- There is not fixed furniture within the room.
- A height adjustable desk is not available.
- The distance between the floor and the underside of the desk is 70cm.
- There is not sufficient space for a wheelchair user to turn within the room.
- There is a/are chair(s) with armrests on both sides within the room.
- There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
- The desk is placed in front of a plain background.
- There are no potential trip hazards within the room.
- The colour contrast between the walls and floor is high.
- The lighting levels are moderate to good.
Toilet with Adaptations
- There is not an/are not accessible toilet(s) for customer use.
Standard Toilet(s)
- Standard toilet facilities are not available.