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William H Brown - North Walsham

16 Market Street, North Walsham, Norfolk, NR28 9BZ

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Access Guide

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Alternative Services

  • This branch and the business is committed to making the services they offer accessible to all customers.
  • As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
  • If you’d rather see them face-to-face in your own home, they can always accommodate that too.
  • In each branch a portable hearing loop is available on request with 48 hours notice.
  • To find out more or if you have any further questions, please contact your local branch.

Branch Information

  • Help and Assistance View
    • There is not a colleague trained in British Sign Language.
    • The alternative formats documents can be provided in include; large print on request.

Public Transport and Parking

  • There is a bus stop within approximately 150m of the branch.
  • The nearest train station is North Walsham .
  • On Street Parking View
    • Standard on street parking is available (within approximately 50m of the branch).
  • Public Car Parks View
    • Public parking is available within approximately 200m of the branch.
    • The public parking facilities located close to the branch include: Vicarage Street.

Approach (From Vicarage Street Car Park)

  • The surface of the approach is tarmac and block paving.
  • The approach surface is uneven in places.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a steep gradient.

Outside Access (Main Office Sales Department)

  • This information is for the entrance located at the front of the branch.
  • There is external signage.
  • There is stepped access at this entrance.
  • Entrance View
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width but one door is locked.
    • The door(s) may be difficult to open.
    • The width of the door opening is 67cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Step(s) View
    • The step(s) is/are located at the door threshold .
    • There is/are 1 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 13cm.
    • The depth of the step(s) is/are between 30cm and 45cm.

Outside Access (External access to Mortgage Consultancy room and stairs to Lettings department)

  • This information is for the entrance located at the right hand side of the main entrance door.
  • There is not external signage.
  • There is stepped access at this entrance.
  • Entrance View
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 77cm.
  • Step(s) View
    • The step(s) is/are located at the door threshold.
    • There is/are 1 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 4cm.
    • The depth of the step(s) is/are between 30cm and 45cm.

Inside the Branch

  • There is step-free access throughout the majority of the branch.
  • The type of flooring in the branch is carpet.
  • The lighting levels are moderate to good.
  • There is not a waiting area available in the branch.
  • Seating can be provided for customers while they wait.
  • Seating in the branch includes; chairs with no armrests.

Step(s) (access to hallway accessing Mortgage Consultancy room and stairs)

  • There is a/are step(s) located to the right hand side of the Sales office.
  • The step(s) is/are used to access Mortgage Consultancy room and stairs to lettings.
  • There is/are 1 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 19cm.
  • Comments View
    • There is a door at this step that opens towards you and is 64cm wide.

Desk(s)

  • There is/are 3 desk(s) in the branch.
  • The desk(s) is/are located sales desks are to the left and right as you enter the branch and Lettings desk located on the first floor.
  • The nearest desk is approximately 3m from the entrance.
  • The desk(s) is/are is clearly visible from the entrance.
  • There is step-free access to the desk(s).
  • There is a clear unobstructed route to the desk(s).
  • Desk Features View
    • There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
    • Some of the desks are placed in front of a plain background.
    • The lighting levels at the desk(s) are moderate to good.
    • The distance between the floor and the underside of the desk(s) is 70cm.
    • There is sufficient space to write or sign documents on the desk(s).
    • Some of the desks have clear space under them.
    • Potential obstructions include; There are footrests that may impeded under desk access.
    • There is not a hearing assistance system at the desk(s).

Meeting Room (Mortgage service office)

  • Mortgage Consultancy Room is located to the right as enter the right hand entrance door .
  • Clear signage for the room is not visible from the entrance.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is not step free access into the room.
  • Access into the Room View
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 75cm.
    • The colour contrast between the external door and wall is poor.
    • The colour contrast between the internal door and wall is poor.
  • Room Details View
    • There is not a hearing assistance system available for the room.
    • There is not fixed furniture within the room.
    • A height adjustable desk is not available.
    • The distance between the floor and the underside of the desk is 70cm.
    • There is sufficient space for a wheelchair user to turn within the room.
    • There are no chairs with armrests on both sides within the room.
    • There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
    • The desk is not placed in front of a plain background.
    • There are potential trip hazards within the room.
    • Some cabling may impede under desk access.
    • The colour contrast between the walls and floor is good.
    • The lighting levels are moderate to good.

Other Floors (Access to Lettings Department)

  • Stairs can be used to access other floors.
  • The service(s) on the floors which are not accessible is/are Lettings Department.
  • Stairs View
    • The stairs are for public use.
    • The stairs are located in the corridor after entrance from right hand outside access door.
    • The stairs are approximately 10m from the Entrance.
    • Signs indicating the location of the stairs are not available from the entrance.
    • The floors which are accessible by stairs are G,1.
    • There are 12 steps between floors.
    • The height of the step(s) is/are not between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 22cm.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on the left going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is not a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.

Step(s) (at the entrance to Lettings Department)

  • There is a/are step(s) located At the doorway threshold to Lettings department on the First floor .
  • The step(s) is/are used to access Lettings Department .
  • There is/are 1 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 6cm.
  • There is not a/are not handrail(s) at the step(s).

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) for customer use.

Standard Toilet(s)

  • Standard toilet facilities are not available.