You are on Alternative Services. Skip to the next section.

Alternative Services

• This branch and the business is committed to making the services they offer accessible to all customers.
• As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
• If you’d rather see them face-to-face in your own home, they can always accommodate that too.
• In each branch a portable hearing loop is available on request with 48 hours notice.
• To find out more or if you have any further questions, please contact your local branch.

You are on Branch Information. Skip to the next section.

Branch Information

• For contact details, opening times, and services available in this branch, please click here to visit the William H Brown Stalham branch page on their website (opens in a new tab).
• This branch is located in/on a main shopping street/area.

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• Help and Assistance View
  • There is not a colleague trained in British Sign Language.
  • The alternative formats documents can be provided in include; large print on request.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is a bus stop within approximately 150m of the branch.
• The nearest train station is North Walsham.
• The branch does not have its own car park.

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• On Street Parking View
  • Standard on street parking is available (within approximately 50m of the branch).
• Public Car Parks View
  • Public parking is available within approximately 200m of the branch.
  • The public parking facilities located close to the branch include: High Street.

You are on Approach. Skip to the next section.

Approach

• The surface of the approach is tarmac.
• The approach surface is uneven in places.
• There is step-free access on the approach.

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• Comments View
  • The pavement on the approach is restricted to 100cm wide at some points.

You are on Outside Access (Front Access). Skip to the next section.

Outside Access (Front Access)

• This information is for the entrance located at the front of the branch.
• There is external signage.
• There is stepped access at this entrance.

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• Entrance View
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 72cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Step(s) View
  • The step(s) is/are located at the door threshold .
  • There is/are 2 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 9cm.

You are on Outside Access (Side Access). Skip to the next section.

Outside Access (Side Access)

• This information is for the entrance located to the left hand side of the branch.
• There is not external signage.
• There is ramped/sloped and stepped access at this entrance.

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• Entrance View
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
  • This entrance may be locked but a member of staff will unlock it to allow entry.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 88cm.
• Ramp/Slope View
  • The ramp/slope is located leading from the pavement to the entrance door.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
• Step(s) View
  • The step(s) is/are located at the door threshold.
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 4cm.

You are on Inside the Branch. Skip to the next section.

Inside the Branch

• There is not step-free access throughout the branch.
• The type of flooring in the branch is carpet.
• The lighting levels are moderate to good.
• There is a waiting area available in the branch.
• There is sufficient space for a wheelchair user to use the seating area.
• Seating in the branch includes; sofas.

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• Comments View
  • The waiting area can only be accessed via steps.

You are on Step(s) (Access to Waiting Area). Skip to the next section.

Step(s) (Access to Waiting Area)

• There is a/are step(s) located to the left as you enter the front of the branch. To the right if you enter from side entrance.
• The step(s) is/are used to access The waiting area.
• There is/are 1 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The depth of the step(s) is/are between 30cm and 45cm.
• There is not a/are not handrail(s) at the step(s).

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• Comments View
  • There is a single step descending to the waiting area if entering from the front entrance. There are two ascending steps to waiting area if entering the from the side entrance.

You are on Step(s) (Access to Desks 1 and 2). Skip to the next section.

Step(s) (Access to Desks 1 and 2)

• There is a/are step(s) located on the right after entrance.
• The step(s) is/are used to access the desks on the right hand side.
• There is/are 1 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are not between 15cm and 18cm.
• The height of the step(s) is/are 13cm.

You are on Step(s) (Access to Desk 3). Skip to the next section.

Step(s) (Access to Desk 3)

• There is a/are step(s) located between desks 1, 2 and desk 3.
• The step(s) is/are used to access desk 3.
• There is/are 2 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 17cm.
• The depth of the step(s) is/are not between 30cm and 45cm.
• The depth of the step(s) is 29cm.
• There is not a/are not handrail(s) at the step(s).
• The lighting levels at the step(s) are moderate to good.

You are on Desk(s). Skip to the next section.

Desk(s)

• There is/are 3 desk(s) in the branch.
• The desk(s) is/are located to the right as you enter the branch.
• The nearest desk is approximately 4m from the entrance.
• The desk(s) is/are is clearly visible from the entrance.
• There is step-free access to some of the desks.
• There is a clear unobstructed route to some of the desks.

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• Desk Features View
  • There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
  • Some of the desks are placed in front of a plain background.
  • The lighting levels at the desk(s) are moderate to good.
  • The distance between the floor and the underside of the desk(s) is 70cm.
  • There is sufficient space to write or sign documents on some of the desks.
  • None of the desks have clear space under them.
  • There is not a hearing assistance system at the desk(s).

You are on Other Floors (Access to the Mortgage Consultancy Room). Skip to the next section.

Other Floors (Access to the Mortgage Consultancy Room)

• Stairs can be used to access other floors.

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• Stairs View
  • The stairs are for public use.
  • The stairs are located to the left as you enter the branch from the front.
  • The stairs are approximately 2m from the from the front entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are G,1.
  • There are 11 steps between floors.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 22cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on the left going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do not cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.

You are on Meeting Room (Mortgage Consultancy Room). Skip to the next section.

Meeting Room (Mortgage Consultancy Room)

• The Mortgage Consultancy room is located on the first floor.
• Clear signage for the room is not visible from the entrance.
• There is not clear signage for the room (on or near the door).
• Colleagues can not provide assistance getting to the room.
• The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is not step free access into the room.

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• Access into the Room View
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 75cm.
  • The colour contrast between the external door and wall is poor.
  • The colour contrast between the internal door and wall is poor.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is not fixed furniture within the room.
  • A height adjustable desk is not available.
  • The distance between the floor and the underside of the desk is 70cm.
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no chairs with armrests on both sides within the room.
  • There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
  • The desk is not placed in front of a plain background.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are moderate to good.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) for customer use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.