Access Guide
Alternative Services
- This branch and the business is committed to making the services they offer accessible to all customers.
- As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
- If you’d rather see them face-to-face in your own home, they can always accommodate that too.
- In each branch a portable hearing loop is available on request with 48 hours notice.
- To find out more or if you have any further questions, please contact your local branch.
Branch Information
- For contact details, opening times, and services available in this branch, please click here to visit the Sharman Quinney Godmanchester branch page on their website (opens in a new tab).
- This branch is located in/on a main shopping street/area.
- The branch is located within King James Retail Centre.
- The details within this access guide relate to the branch and not the retail park.
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Help and Assistance
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- There is not a colleague trained in British Sign Language.
- The alternative formats documents can be provided in include; large print on request.
Public Transport and Parking
- There is not a bus stop within approximately 150m of the branch.
- The nearest train station is Huntingdon .
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Shared Car Park
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- The branch shares a car park/parking facilities.
- The car park type is open air/surface.
- Parking is free for all users.
- There is a/are designated Blue Badge parking bay(s) available.
- There is/are 3 designated parking bay(s) within the car park.
- Designated parking bays are clearly marked/signposted.
- The dimensions of the designated parking bay(s) are 450cm x 230cm.
- There is a 120cm hatched zone around the Blue Badge parking bay(s).
- Clearly marked/signposted parent and child parking bays are not available.
- The car park surface is tarmac.
- There is a dropped kerb from the car park to the branch.
- The dropped kerb does not have tactile paving.
Approach
- The surface of the approach is stone/concrete tiles and block paving.
- The approach surface is uneven in places.
- There is step-free access on the approach.
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Ramp/Slope
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- There is a slope with a very slight incline.
Outside Access
- This information is for the entrance located at the front of the branch.
- There is external signage.
- There is step-free access at this entrance.
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Entrance
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- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with the immediate surroundings.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 79cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Inside the Branch
- There is step-free access throughout the branch.
- The type of flooring in the branch is carpet.
- The lighting levels are moderate to good.
- There is a waiting area available in the branch.
- There is sufficient space for a wheelchair user to use the seating area.
- Seating in the branch includes; armchairs.
Desk(s)
- There is/are 2 desk(s) in the branch.
- The desk(s) is/are located to the left and right as you enter the branch.
- The nearest desk is approximately 3m from the entrance.
- The desk(s) is/are is clearly visible from the entrance.
- There is step-free access to the desk(s).
- There is a clear unobstructed route to the desk(s).
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Desk Features
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- There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
- The desk(s) is/are not placed in front of a plain background.
- The lighting levels at the desk(s) are moderate to good.
- The distance between the floor and the underside of the desk(s) is 71cm.
- There is sufficient space to write or sign documents on the desk(s).
- None of the desks have clear space under them.
- There is not a hearing assistance system at the desk(s).
Meeting Room
- The Mortgage Services Room is located at the rear of the branch..
- The room is clearly visible from the entrance.
- There is not clear signage for the room (on or near the door).
- Colleagues can not provide assistance getting to the room.
- The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access into the room.
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Access into the Room
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- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 84cm.
- The colour contrast between the external door and wall is poor.
- The colour contrast between the internal door and wall is poor.
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Room Details
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- There is not a hearing assistance system available for the room.
- There is some fixed furniture within the room.
- A height adjustable desk is not available.
- The distance between the floor and the underside of the desk is 71cm.
- There is not sufficient space for a wheelchair user to turn within the room.
- There is a/are chair(s) with armrests on both sides within the room.
- There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
- The desk is placed in front of a plain background.
- There are no potential trip hazards within the room.
- The colour contrast between the walls and floor is good.
- The lighting levels are moderate to good.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) for customer use.
Standard Toilet(s)
- Standard toilet facilities are not available.