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Hurfords Castor

5 The Barns, Milton Lane, Castor, Cambridgeshire, PE5 7DH

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Access Guide

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Alternative Services

  • This branch and the business is committed to making the services they offer accessible to all customers.
  • As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
  • If you’d rather see them face-to-face in your own home, they can always accommodate that too.
  • In each branch a portable hearing loop is available on request with 48 hours notice.
  • To find out more or if you have any further questions, please contact your local branch.

Branch Information

  • Help and Assistance View
    • There is not a colleague trained in British Sign Language.
    • The alternative formats documents can be provided in include; Braille on request and large print.

Public Transport and Parking

  • There is a bus stop within approximately 150m of the branch.
  • The nearest train station is Peterborough.
  • The branch has its own car park.
  • Branch Car Park View
    • The car park is located at the front of the branch.
    • The car park type is open air/surface.
    • Parking is free for all users.
    • There is not a/are not designated Blue Badge parking bay(s) available.
    • Clearly marked/signposted parent and child parking bays are not available.
    • The car park surface is loose chippings.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are loose chippings.
    • Customers do not have to cross a road between the car park and the branch.
    • The car park does not have a height restriction barrier.

Approach

  • The surface of the approach is stone/concrete tiles/paving slabs.
  • There is step-free access on the approach.

Outside Access

  • This information is for the entrance located at the top of the car park, to the left.
  • There is external signage.
  • There is step-free access at this entrance.
  • Entrance View
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 78cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Inside the Branch

  • There is step-free access throughout the branch.
  • The type of flooring in the branch is wood.
  • The lighting levels are moderate to good.
  • There is a waiting area available in the branch.
  • There is not sufficient space for a wheelchair user to use the seating area.
  • Seating in the branch includes; chairs with armrests, chairs with no armrests and sofas.
  • Comments View
    • There is a table with a surface height of 41cm which is used for customer interactions.

Meeting Room (Mortgage Services Office)

  • The Mortgage Services Office is located at the far end of the branch on the right.
  • The room is clearly visible from the entrance.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room.
  • Access into the Room View
    • The door(s) open(s) by sliding.
    • The door(s) is/are single width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 77cm.
    • The colour contrast between the external door and wall is low.
    • The colour contrast between the internal door and wall is low.
  • Room Details View
    • There is not a hearing assistance system available for the room.
    • There is fixed furniture within the room.
    • A height adjustable desk is not available.
    • The distance between the floor and the underside of the desk is 73cm.
    • There is not sufficient space for a wheelchair user to turn within the room.
    • There is a/are chair(s) with armrests on both sides within the room.
    • There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
    • The desk is placed in front of a plain background.
    • There are no potential trip hazards within the room.
    • The colour contrast between the walls and floor is medium.
    • The lighting levels are moderate to good.

Meeting Room (Second Mortgage Services Office)

  • The second Mortgage Services Office is located at the far end of the branch on the left.
  • The room is clearly visible from the entrance.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room.
  • Access into the Room View
    • The door(s) open(s) by sliding.
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 78cm.
    • The colour contrast between the external door and wall is low.
    • The colour contrast between the internal door and wall is low.
  • Room Details View
    • There is not a hearing assistance system available for the room.
    • There is some fixed furniture within the room.
    • A height adjustable desk is not available.
    • The distance between the floor and the underside of the desk is 68cm.
    • There is not sufficient space for a wheelchair user to turn within the room.
    • Furniture can be moved to allow a turning space for wheelchair users.
    • There are no chairs with armrests on both sides within the room.
    • There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
    • The desk is placed in front of a plain background.
    • There are potential trip hazards within the room.
    • There are wires which may be a potential trip hazard.
    • The colour contrast between the walls and floor is medium.
    • The lighting levels are moderate to good.

Toilet with Adaptations (Left Hand Transfer)

  • There is an/are accessible toilet(s) for customer use.
  • The accessible toilet is within a staff area, please speak to a member of staff if you require the use of this facility.
  • This accessible toilet is located to the right of the branch, in the kitchen area.
  • This accessible toilet is approximately 6m from the main entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • Features and Dimensions View
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is low.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 98cm.
    • The contrast between the internal door and wall is low.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is low.
    • The dimensions of the accessible toilet are 148cm x 203cm.
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • The height of the light switch/pull cord is 122cm from floor level.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 76cm.
    • The transfer space is obstructed by boxes and bathroom supplies.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is low.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm from floor) when surveyed.
    • There is a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is low.
    • The contrast between the walls and floor is low.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm.
    • There is a toilet roll holder.
    • The toilet seat colour contrast is low.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm.
    • The height of the toilet roll holder is 86cm.
    • The contrast between the toilet roll holder and the wall is low.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm.
    • The height of the wash basin is 72cm.
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 92cm.
    • There is not a towel dispenser.
    • There is not a hand dryer.

Standard Toilet(s)

  • Standard toilet facilities are not available.