Access Guide
Introduction
- Services / facilities within the building include Lake View Restaurant, Lounge Bar, conference centre, the Laura Ashley Tea Room, spa and leisure club, treatment rooms, swimming pool, sauna and steam room.
- Services / facilities within the grounds include gardens and a lake.
- Mercure Sheffield Kenwood Hall Hotel & Spa - Conference Centre link (new tab) - click here.
- Mercure Sheffield Kenwood Hall Hotel & Spa - Leisure Club & Spa link (new tab) - click here.
Location
- There is not a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Sheffield.
- There is not a tram stop within 150m (164yds) of the venue.
Opening Times (Hotel)
- Reception is staffed 24 hours per day.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located to the left and right of the venue.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There is/are 2 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 360cm x 590cm (11ft 10in x 19ft 4in).
- The nearest Blue Badge bay is 15m (16yd 1ft) from the main entrance.
- The furthest Blue Badge bay is 18m (19yd 2ft) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The car park surface is tarmac.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- There are 14 unmarked steps without handrails leading from the standard car park to the venue (photographs 5 and 6).
- These steps can be avoided by a steep slope (photograph 7).
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the venue.
- There is ramped/sloped or stepped access at this entrance.
- The main door(s) open(s) automatically (towards you).
- The main automatic door(s) is/are push pad or push button activated.
- The push pad or push button is 116cm from floor level.
- The door(s) is/are single width.
- The width of the door opening is 95cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Ramp/Slope
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- The ramp/slope is located to the right of the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope does bypass the step(s).
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Step(s)
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- The step(s) is/are located to the left of the entrance.
- There is/are 3 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 17cm.
- There is not a/are not handrail(s) at the step(s).
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Comments
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- Photograph 3 shows the revolving door to the left of the accessible entrance.
Entrance (Leisure Club & Spa Internal Entrance)
- This information is for the entrance located off the first floor corridor.
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Entrance
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- There is ramped/sloped access at this entrance.
- The main door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the door opening is 146cm.
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Ramp/Slope
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- The ramp/slope is located off the first floor corridor leading to the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
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Comments
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- There is a handrail going up the left of the slope.
- The slope is 120cm wide.
Entrance (Conference Centre Internal Entrance)
- This information is for the entrance located beyond the leisure club & spa corridor.
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Entrance
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- There is step-free access at this entrance.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 93cm.
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Comments
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- Access to the conference centre from the hotel is through the spa.
Entrance (Laura Ashley Tearoom)
- The entrance surveyed is located to the right of the tearoom.
- There is step-free level access at this entrance.
- There is a single manual door which open away from you.
- The width of the opening is 76cm.
- There is not a second set of doors.
Reception
- The desk/counter is 6m (6yd 1ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are moderate to good.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is not signed.
- Staff are trained to use the system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 15/06/2023.
- The hearing assistance system was not working at the time of testing.
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Comments
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- There is a doggy pit stop to the right of reception with water bowls, towels and treats.
Inside Access
- There is not level access to the service(s).
- There is a hearing assistance system.
- The system is a portable loop.
- Staff are trained to use the system.
- The hearing assistance system was not tested at the time of the survey.
- This venue does not play background music.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are varied.
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Comments
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- There are slight slopes with and without handrails throughout the corridors.
Eating and Drinking (Lounge Bar)
- The following information is for the café/bar.
- The café/bar is located to the rear of the foyer as you enter the hotel.
- The bar does serve food.
- Full table service is available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 15m (16yd 1ft) from the main entrance.
- The distance between the floor and the lowest table is 36cm (1ft 2in).
- The distance between the floor and the highest table is 107cm (3ft 6in).
- The standard height for tables is 36cm.
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is not available.
- Drinking straws are available.
- Menus are hand held and wall.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
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Comments
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- There is a shallow unmarked step without handrails leading to further seating (photograph 7).
- There is level access to the additional seating area from the far left hand side of the foyer.
Eating and Drinking (Lake View Restaurant)
- The following information is for the restaurant.
- The restaurant is located at the rear of the foyer as you enter the hotel.
- Full table service is available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is approximately 26m (28yd 1ft) from the main entrance.
- The standard height for tables is 74cm.
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is not available.
- Drinking straws are available.
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
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Comments
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- The height of the breakfast buffer bar is 88cm (photographs 7 and 8).
Eating and Drinking (Laura Ashley Tea Room)
- The following information is for the restaurant.
- The restaurant is located on the 4th floor.
- Full table service is available.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- All chairs have armrests.
- The nearest table is approximately 3m (3yd 10in) from the tea room entrance.
- The distance between the floor and the lowest table is 37cm (1ft 3in).
- The distance between the floor and the highest table is 71cm (2ft 4in).
- The standard height for tables is 71cm.
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are not available.
- Plastic / takeaway cutlery is not available.
- Drinking straws are available.
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is modern European cuisine.
Other Floors
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Steps
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- The floors which are accessible by stairs are L1, L2, G, 1, 2, 3.
- There are 15+ steps between floors.
- The steps are deep (18cm+).
- The steps do have handrails.
- There is a landing.
- The lighting levels are moderate to good.
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Other
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- The area(s)/service(s) on the floors which are not accessible is/are further bedrooms.
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Comments
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- There are several staircases throughout the venue.
- These staircases either have handrails on both sides or handrails to the left.
- Some of the steps are clearly marked.
Lift
- There is a lift for public use.
- The lift is located to the right of reception.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, 1 and 2.
- Wall mounted information boards are provided at lift landings.
- The lift is approximately 27m (29yd 1ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 75cm (2ft 6in).
- The dimensions of the lift are 142cm x 122cm (4ft 8in x 4ft).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is moderate to good.
Level Change (Ground Floor Bedrooms 331 to 338)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located along the ground floor corridor.
- There is/are 5 step(s) to the area/service.
- The lighting levels at the step(s) are good.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
Level Change (First Floor Rooms 430, 432 and 434)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located on the first floor.
- The ramp/slope gradient is steep.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on both sides.
- The width of the ramp/slope is 120cm (3ft 11in).
- There is a/are step(s) to access this area/service.
- The step(s) is/are located off the first floor corridor, to the right of the ramp.
- There is/are 5 step(s) to the area/service.
- The lighting levels at the step(s) are moderate to good.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- The ramp/slope does bypass the step(s).
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Comments
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- There are 3 medium, clearly marked steps to the left of the ramp.
- These steps have a handrail to the right (photograph 5).
Room (430)
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General Information
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- There are 114 rooms in total.
- There are 18 standard ground floor rooms.
- There are 94 standard rooms on other floors.
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Accessible Rooms
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- There are accessible ensuite facilities.
- There is / are 2 room(s) which has / have accessible ensuite facilities.
- There is / are 0 adjoining room(s) available for carers.
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Location and Access
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- The accessible room viewed is 5m (5yd 1ft) from the lift.
- There is not level access from an accessible entrance.
- No accessible rooms are located in a separate building from the main hotel.
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Accessible Room
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- The width of the door is 77cm.
- The height of the bed is 65cm.
- The measurement between the bed base and floor is 5cm (2in).
- Light switches are within 120cm from floor level.
- There is a functional emergency alarm in the room.
- Assistance dogs are welcomed to stay with guests in accessible rooms.
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Accessible Ensuite
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- The width of the door to the ensuite is 81cm (2ft 8in).
- The door opens outwards.
- The door may be difficult to open.
- The door is locked by a twist lock.
- The dimensions of the accessible ensuite are 252cm x 194cm (8ft 3in x 6ft 4in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 174cm (5ft 9in).
- There is a dropdown rail on the transfer side.
- There is not a flush on the transfer side.
- Wall mounted grab rails are not available for the toilet.
- The toilet seat is 43cm (1ft 5in) above floor level.
- There is not a toilet roll holder.
- There is a sink.
- The sink cannot be reached from seated on the toilet.
- The height of the sink is 84cm (2ft 9in).
- The tap type is lever.
- There is a mixer tap for the sink.
- There is not a functional emergency alarm available in the ensuite.
- No emergency alarm is fitted in the ensuite.
- Disposal facilities are available.
- There are mirrors.
- Mirrors are not placed at a lower level or at an angle for ease of use.
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Bath and Shower
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- There is not a bath.
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Wheel In Shower
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- There is a wheel in shower.
- The shower head is adjustable.
- The shower control type is twist/turn.
- There is a shower chair.
- There are handrails available for the shower.
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Signage, colour contrast and lighting in accessible rooms
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- The colour contrast between the external hotel room door and wall is good.
- The colour contrast between the walls and floor is good.
- The colour contrast between the internal hotel room door and wall is good.
- The colour contrast between the external ensuite door and wall is good.
- Lighting levels in the room are moderate to good.
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Colour contrast and lighting in accessible ensuite
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- The colour contrast between the internal ensuite door and wall is good.
- The colour contrast between the walls and floor in the ensuite is fair.
- The colour contrast between the dropdown rails and wall is fair.
- The colour contrast between the grab rails and wall is fair.
- Lighting levels in the ensuite are moderate to good.
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Auxiliary Aids - General
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- Some hotel rooms have auxiliary aids for people with sensory impairments.
- The available auxiliary aid(s) is(are) flashing alarm(s), vibrating pillow(s) and Teletext/subtitles.
- Flashing fire alarms are available from reception.
- Vibrating fire alarms are available from reception.
- The hotel does not provide other auxiliary aids for people with mobility impairments.
- The number of accessible rooms with baths is 1.
- The number of accessible rooms with wheel in showers is 1.
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Ground Floor Standard Rooms
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- There are standard rooms on the ground floor.
- There is level access to ground floor rooms.
- Adjoining rooms are not available.
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Standard Rooms on Other Floors
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- There are standard rooms on other floors.
- The other floors can be accessed by lift.
- Adjoining rooms are available.
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Comments
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- Not all of the standard bedrooms are accessible by lift.
- The room signage is numerical.
Garden and Lake
- There is outdoor seating at the rear of the venue.
- There are several sets of unmarked steps, without handrails throughout the gardens.
- The gardens have paths with easy to steep slopes.
- There is a stepped path leading to the lake (photographs 10 and 11).
- This stepped path is very uneven.
- The steps range from medium to deep.
- Paths have a surface of block paving, gravel and tarmac.
- Bench seating is available.
Spa
- The Spa is located on floor 4 of the venue.
- There is a reception desk which is 110cm high.
- There is a gym and swimming pool available for guests.
- The accessible changing room is signed as "Family Changing Room".
Accessible Toilet (Reception)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial and written text signage on or near the toilet door.
- This accessible toilet is approximately 19m (20yd 2ft) from the main entrance.
- This accessible toilet is located to the right of reception.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a lever twist.
- The width of the accessible toilet door is 89cm (2ft 11in).
- The door is easy to open.
- The dimensions of the accessible toilet are 172cm x 195cm (5ft 8in x 6ft 5in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 105cm (3ft 5in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary, non-infectious waste and general domestic waste disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 121cm from the floor.
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 115cm (3ft 9in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- There is a poor colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is fair.
- The lighting levels are moderate to good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within this accessible toilet.
- The height of the baby change table once extended is 82cm (2ft 8in).
Accessible Toilet (Reception - Female Standard Toilets)
- Accessible toilet facilities are available.
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Location and Access
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- There is no signage on or near the toilet door.
- This accessible toilet is approximately 24m (26yd 9in) from the main entrance.
- This accessible toilet is located within the female standard toilets.
- There is level access to this accessible toilet.
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Features and Dimensions
View
- This is not a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 77cm (2ft 6in).
- The door is easy to open.
- The dimensions of the accessible toilet are 130cm x 170cm (4ft 3in x 5ft 7in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 68cm (2ft 3in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is not an emergency alarm.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 153cm from the floor.
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- There is not a hand dryer.
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 103cm (3ft 5in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- There is a poor colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is fair.
- The lighting levels are low to moderate.
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Comments
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- There is no accessible toilet in the male standard toilets.
Standard Toilet(s) (Reception)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located to the right of reception.
- The female and male toilets are approximately 20m (21yd 2ft) from the main entrance.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels in the female and male toilets are moderate to good.
Additional Info
- A bowl of water can be provided for an assistance dog.
- An assistance dog toilet area can be provided onsite.
- The assistance dog toilet area is located on the grassy areas around the venue.