Access Guide
Introduction
- Services / facilities within the building include a fitness suite, main pool, leisure pool and cafe.
Opening Times
- Monday 06:30 - 22:00.
- Tuesday 06:30 - 22:00.
- Wednesday 06:30 - 22:00.
- Thursday 06:30 - 22:00.
- Friday 06:30 - 21:30.
- Saturday 08:00 - 21:45.
- Sunday 08:00 - 21:45.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Sheffield.
- There is a tram stop within 150m (164yds) of the venue.
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Comments
View
- The nearest tram stop is Fitzalan Square/Ponds Forge.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- The car park is located at the side of the venue.
- The car park type is multi storey.
- Parking spaces for Blue Badge holders cannot be booked in advance.
- There is/are 10+ designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 360cm x 590cm (11ft 10in x 19ft 4in).
- The nearest designated bay is 10m (10yd 2ft) from the lift.
- The furthest designated bay is 60m (65yd 1ft) from the lift.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is concrete.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- The car park is accessible via Pond Street.
Level Change (Car Park)
- There is a / are step(s) to access this area / service.
- The step(s) is / are located at the car park.
- There is / are 15+ step(s) to the area / service.
- The lighting levels at the steps are adjustable.
- The step(s) is/are clearly marked.
- The step(s) is / are medium.
- The steps do have handrails.
- The handrails are on both sides.
Lift (Car Park)
- There is a lift for public use.
- The lift is located to the right as you enter the venue.
- The lift is a standard lift.
- The floors which are accessible by this lift are CP-G-1-2-3.
- The lift is 20m (21yd 2ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 75cm (2ft 6in).
- The dimensions of the lift are 105cm x 135cm (3ft 5in x 4ft 5in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is level access into the venue.
- The main door(s) open(s) automatically (away from you).
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Second set of doors
View
- The automatic doors are push pad activated.
- The door(s) is / are double.
- The width of the door opening is 145cm (4ft 9in).
Reception (Main)
- The desk/counter is 20m (21yd 2ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is high (110cm+).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are bright.
- There is a hearing assistance system.
- The hearing system is available only on request.
- The type of system is a fixed loop.
- Staff are trained to use the system.
Inside Access
- There is level access to the service.
- This venue does play background music.
- Music is played throughout the venue.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are varied.
Other Floors
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Steps
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- The floors which are accessible by stairs are G-1-2.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are medium.
Reception (Swimming Pool/Fitness Suite)
- The desk/counter is 10m (10yd 2ft) from the lift.
- There is level access to the desk/counter from the entrance.
- Level access to the desk/counter is via lift.
- The desk/counter is high (110cm+).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are bright.
- There is a hearing assistance system.
- The hearing system is available only on request.
- The type of system is a fixed loop.
- Staff are trained to use the system.
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Comments
View
- To the right of the reception desk there are automatic gates to access the services beyond. The width of the automatic gates is 90cm.
Sports Hall
- There is level access to all areas of the sports hall.
- There is a hydraulic hoist available for certain sessions in the sports hall.
Outside Access (Swimming Pool Entrance)
- This information is for the entrance located on the ground floor.
- There is level access into the venue.
- Level access is via lift.
- The main door(s) open towards you (pull).
- The doors are single width.
- The door(s) is / are heavy.
- The door opening is 80cm (2ft 7in) wide.
Swimming Pool (Leisure Pool)
- There is level access from the changing area to the swimming pool.
- There is not a ramped entrance into the water.
- There is a wet side chair available.
- There is a hoist for wheelchair users to access the water.
- The hoist is hydraulic.
- There are not steps into the swimming pool.
- There is a ladder type entrance into the water.
- There is a handrail on both sides of the ladder.
Swimming Pool (Main Pool)
- There is level access from the changing area to the swimming pool.
- There is not a ramped entrance into the water.
- There is a wet side chair available.
- There is a hoist for wheelchair users to access the water.
- The hoist is hydraulic.
- There are not steps into the swimming pool.
- There is a ladder type entrance into the water.
- There is a handrail on both sides of the ladder.
Outside Access (Fitness Suite)
- This information is for the entrance located on the ground floor.
- There is level access into the venue.
- The main door(s) open(s) automatically.
- The door(s) is / are single.
- The width of the door opening is 88cm (2ft 11in).
Level Change (Fitness Suite Entrance)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located to the left as you enter the fitness suite.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on both sides.
Fitness Suite
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Access to Fitness Suite
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- The fitness suite is located on the ground floor.
- The fitness suite is 10m (10yd 2ft) from the fitness suite entrance.
- There is step free access to the fitness suite.
- There are doors into the fitness suite.
- The doors open towards you (pull).
- The doors are double.
- The doors are heavy.
- The opening is 185cm wide.
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IFI Accredited Fitness Suite
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- The fitness suite has attained IFI level two.
- A number of staff have received IFI Mark standard Disability Equality Training.
- IFI accredited equipment is available.
- For example: upper body ergometer and upper body multi-station.
- A portable hearing loop is available for induction.
- Staff are trained to use the portable hearing loop.
- There is clear manoeuvring space between equipment.
- There is level access to all of the equipment.
Eating and Drinking (Foodetc)
- The following information is for the cafe.
- The cafe is located in the main fofer area.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 50m (54yd 2ft) from the main entrance.
- The distance between the floor and the lowest table is 55cm (1ft 10in).
- The distance between the floor and the highest table is 75cm (2ft 6in).
- There is ample room for a wheelchair user to manoeuvre.
- Takeaway cutlery is available.
- Drinking straws are available.
- Menus are wall only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
Lift (Cafe)
- There is a lift for public use.
- The lift is located to the right of the cafe.
- The lift is a standard lift.
- The floors which are accessible by this lift are G-1-2.
- The lift is 50m (54yd 2ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 75cm (2ft 6in).
- The dimensions of the lift are 105cm x 205cm (3ft 5in x 6ft 9in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
Changing Places
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Location and access
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- The facility is located to the left before you enter the changing rooms on the ground floor.
- The facility is 5m (5yd 1ft) from the swimming pool entrance.
- There is level access to the facility.
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Dimensions and features
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- You do need a key for the facility.
- It is a radar key.
- The key can be obtained from a member of staff.
- The door opens inwards.
- The width of the door is 80cm (2ft 7in).
- The dimensions of the facility are 250cm x 330cm (8ft 2in x 10ft 10in).
- The facility changing bench height is adjustable.
- The facility changing bench is wall mounted.
- The length of the bench is 180cm (5ft 11in).
- The facility hoist is powered overhead.
- The overhead hoist covers all areas in cubicle.
- The sling is attached to the hoist by hook and loop.
- The facility toilet has a transfer space on one side only.
- The transfer space on the left as you face the toilet is 110cm (3ft 7in).
- The transfer space on the right as you face the toilet is 90cm (2ft 11in).
- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- Drop down rails are provided.
- As you face the toilet the drop down rails are on both sides.
- The type of sink is fixed.
- Wall mounted hand rails are available at the sink.
- As you face the sink, rails are available on both sides.
- Disposal facilities are available.
- A privacy screen is not available.
- Wide tear off paper roll is available.
- The facility has a non slip floor.
- A functioning emergency alarm is available.
- It is a push button style alarm.
Toilet with Adaptations (Changing Place)
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- The toilet is for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- The accessible toilet is 5m (5yd 1ft) from the swimming pool entrance.
- The accessible toilet is located in the standard swimming pool changing rooms on the ground floor.
- There is level access to the accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of staff.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 90cm (2ft 11in).
- The door weight is heavy.
- The dimensions of the accessible toilet are 250cm x 330cm (8ft 2in x 10ft 10in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on both sides.
- The lateral transfer space is 110cm (3ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is twist/turn.
- There is a mixer tap.
- There is an emergency alarm in the cubicle.
- The emergency alarm is fully functional.
- It is a push button style of alarm.
- Disposal facilities are available in the cubicle.
- There is not a coat hook.
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Position of Fixtures
View
- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a sink.
- The sink cannot be reached from seated on the toilet.
- The sink is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the grab rails and wall is fair.
- There is a fair colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
Accessible Shower (Main Pool/Leisure pool Changing Rooms)
- Accessible shower facilities are available.
- The showers are located in the leisure pool/main pool changing rooms.
- The facilities available in the accessible shower are an adjustable shower head, handrails, a shower chair, a flip down seat, and a fixed seat.
- The height of the seat is 50cm (1ft 8in).
- There is level access to the services from the shower facilities.
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Comments
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- There are four other similar accessible showers throughout the venue.
Toilet with Adaptations (Main Pool/Leisure Pool Changing Rooms)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 15m (16yd 1ft) from the swimming pool entrance.
- This accessible toilet is located to the left as you enter the swimming pool changing rooms.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of staff.
- The door opens inwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 80cm (2ft 7in).
- The door is heavy.
- The dimensions of the accessible toilet are 270cm x 290cm (8ft 10in x 9ft 6in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 190cm (6ft 3in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is twist/turn.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 50cm (1ft 8in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- There is a fair colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
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Comments
View
- There are 4 other similar accessible toilets within the accessible shower cubicles.
Toilet with Adaptations (Skyline)
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- The accessible toilet is 30m (32yd 2ft) from the lift.
- The accessible toilet is located on the third floor.
- There is level access to the accessible toilet.
- This is by lift.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens inwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 80cm (2ft 7in).
- The door weight is heavy.
- The dimensions of the accessible toilet are 165cm x 250cm (5ft 5in x 8ft 2in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 85cm (2ft 9in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is twist/turn.
- There is a mixer tap.
- There is an emergency alarm in the cubicle.
- The emergency alarm is fully functional.
- It is a push button style of alarm.
- Disposal facilities are available in the cubicle.
- There is not a coat hook.
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Position of Fixtures
View
- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a sink.
- The sink cannot be reached from seated on the toilet.
- The sink is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the grab rails and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
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Baby Change Facilities
View
- Inside the venue, there is level access to the baby change facility.
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Colour Contrast and Lighting
View
- The contrast between the walls and floor is poor.
- The lighting levels are bright.
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Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 90cm (2ft 11in).
Toilet with Adaptations (Sports Hall)
- There are accessible toilets within this venue designated for public use.
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Location and Access
View
- The toilet is for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- The accessible toilet is 150m (164yd 2in) from the main entrance.
- The accessible toilet is located to the right of the sports hall.
- There is level access to the accessible toilet.
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Features and Dimensions
View
- This is a unisex toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of staff.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 85cm (2ft 9in).
- The door weight is heavy.
- The dimensions of the accessible toilet are 160cm x 220cm (5ft 3in x 7ft 3in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 90cm (2ft 11in).
- There is a dropdown rail on the transfer side.
- There is not a flush on the transfer side.
- The tap type is twist/turn.
- There is a mixer tap.
- There is not an emergency alarm in the cubicle.
- Disposal facilities are not available in the cubicle.
- There is not a coat hook.
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Position of Fixtures
View
- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a sink.
- The sink cannot be reached from seated on the toilet.
- The sink is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the grab rails and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is poor.
- The lighting levels are bright.
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Comments
View
- There is a similar accessible toilet in the same area of the sports hall.
Toilet with Adaptations (Cafe)
- There are accessible toilets within this venue designated for public use.
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Location and Access
View
- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- The accessible toilet is 50m (54yd 2ft) from the main entrance.
- The accessible toilet is located to the right of the cafe.
- There is level access to the accessible toilet.
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Features and Dimensions
View
- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 85cm (2ft 9in).
- The door weight is heavy.
- The dimensions of the accessible toilet are 145cm x 250cm (4ft 9in x 8ft 2in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 80cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is twist/turn.
- There is a mixer tap.
- There is an emergency alarm in the cubicle.
- The emergency alarm is fully functional.
- It is a push button style of alarm.
- Disposal facilities are available in the cubicle.
- There is not a coat hook.
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Position of Fixtures
View
- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a sink.
- The sink cannot be reached from seated on the toilet.
- The sink is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the grab rails and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
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Baby Change Facilities
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- Inside the venue, there is level access to the baby change facility.
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Colour Contrast and Lighting
View
- The contrast between the walls and floor is poor.
- The lighting levels are medium.
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Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 85cm (2ft 9in).
Standard Changing Room (Main Pool/Leisure Pool)
- There are standard changing rooms available.
- The standard changing room is 10m (10yd 2ft) from the swimming pool entrance.
- The standard changing room is 15m (16yd 1ft) from the reception desk.
- The standard changing room is 10m (10yd 2ft) from the swimming pool.
- The standard changing rooms are located on the ground floor.
- There is level access to the standard changing rooms.
- Shower facilities are available within the changing room(s).
- There is level access to the shower facilities.
Standard Changing Room (Members Only/Fitness Suite)
- There are standard changing rooms available.
- The standard changing room is 5m (5yd 1ft) from the fitness suite entrance.
- The standard changing room is 20m (21yd 2ft) from the reception desk.
- The standard changing room is 10m (10yd 2ft) from the fitness suite.
- The standard changing rooms are located to the rear of the ground floor.
- There is level access to the standard changing rooms.
- Shower facilities are available within the changing room(s).
- There is level access to the shower facilities.
Standard Changing Room (Sports Hall)
- There are standard changing rooms available.
- The standard changing room is 150m (164yd 2in) from the main entrance.
- The standard changing room is 120m (131yd 8in) from the reception desk.
- The standard changing room is 10m (10yd 2ft) from the sports hall.
- The standard changing rooms are located to the right as you enter the sports hall.
- There is level access to the standard changing rooms.
- Shower facilities are available within the changing room(s).
- There is not level access to the shower facilities.
- The shower cubicle(s) / area is / are accessed via an easy slope / ramp.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female and Male Toilet(s)
View
- The female and male toilets are located to the rear of the standard swimming pool changing rooms.
- The female and male toilets are 30m (32yd 2ft) from the swimming pool entrance.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels are medium.
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Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located in the family changing area.
- The height of the baby change table once extended is 90cm (2ft 11in).
- Inside the venue, there is level access to the baby change facility.
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Comments
View
- There are a further 5 similar standard toilets available throughout the venue.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not generally on duty.
- This service cannot be requested.