- The venue offers a wide range of help and advice on all housing and homelessness issues.
- There is a team of advisers and solicitors who may be able to help you with problems, and if not there are other agencies who can.
- There are computers and telephones that can be used to access the internet for advice, claim benefits, or bid on properties.
- The information in this section was taken in March 2021.
- For more information about the measures in place for Covid-19 please click here (new tab) .
- Monday 09:00 - 17:00.
- Tuesday 09:00 - 17:00.
- Wednesday 09:00 - 17:00.
- Thursday 09:00 - 17:00.
- Friday 09:00 - 17:00.
- Saturday Closed.
- Sunday Closed.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Sheffield.
- There is not a tram stop within 150m (164yds) of the venue.
- The name of the nearest tram stop is City Hall.
- The venue does not have its own car park.
Public Car Parks
- There is a car park for public use within 200m (approx).
- The name of the car park is NCP Furnival Gate.
- The car park is located in Matilda Way.
On Street Blue Badge Parking
- On street marked Blue Badge bays are available.
- The dimensions of the marked Blue Badge bays are 198cm x 531cm (6ft 6in x 17ft 5in).
- On street Blue Badge parking is located in Union Street.
On Street Standard Parking
- Clearly signed and / or standard marked parking bays are not available.
- There is not a designated drop off point.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is ramped/sloped access at this entrance.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 82cm.
- The ramp/slope is located to the left as you face the entrance.
- The gradient of the ramp/slope is steep.
- There is level access when approaching from Matilda Street.
- The desk/counter is 3m (3yd 10in) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is high (110cm+).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are medium.
- There is seating with armrests in the reception area.
- There is level access to the service(s).
- There is not a hearing assistance system.
- This venue does not play background music.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are varied.
- There are 2 meeting rooms on the ground floor at the rear of the building.
- The meeting room surveyed was Meeting Room 1.
- The room is 7m from the main entrance.
- The door opens away from you and is heavy
- The clear door width is 75cm.
- There is a desk and seats.
- The seats do not have armrests.
- The desk is 72cm high.
- Accessible toilet facilities are available.
Location and Access
- The toilet is not for the sole use of disabled people.
- There is written text and pictorial signage on or near the toilet door.
- This accessible toilet is approximately 7m (7yd 1ft) from the main entrance.
- This accessible toilet is located on the ground floor, to the rear right of the building.
- There is level access to this accessible toilet.
Features and Dimensions
- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 88cm (2ft 11in).
- The door is heavy.
- The dimensions of the accessible toilet are 138cm x 217cm (4ft 6in x 7ft 1in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 80cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is twist/turn.
- There is a mixer tap.
- There is not an emergency alarm.
- Disposal facilities are available in the cubicle.
- There is a/are open waste paper bin and sanitary disposal units.
- There is not a/are not coat hook(s).
Position of Fixtures
- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
Colour Contrast and Lighting
- The contrast between the external door and wall is poor.
- The contrast between the internal door and wall is poor.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The contrast between the dropdown rail(s) and wall is poor.
- The contrast between the walls and floor is good.
- The lighting levels are medium.
Baby Change Facilities
- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 89cm (2ft 11in).
- The accessible toilet is also used as the standard shared toilet.
Availability and Location of Standard Toilets
- Standard toilet facilities are not available.
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- This service can be requested.
- Home visits / services are not available.