You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• The Patient Advice and Liaison Service (PALS) is located at the Royal Hallamshire Hospital.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 0114 271 2400.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are not volunteers available for help and assistance at the hospital.
• Hospital staff do receive disability awareness / equality training.
• The alternative formats documents can be provided in include; Braille on request and large print on request.
• There is an assistance dog toilet or toileting area on the hospital site.
• The assistance dog toilet or toileting area is located on the wooded area of Barnsley Road Drive.
• Water bowls for assistance dogs are available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• Mobility aids are available to help patients move around and include; wheelchairs, walking frames, mobile hoists, hoist slings and adjustable beds.
• To obtain mobility aids please contact main reception.
• Additional hospital services link (new tab) - click here.

You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • The main hospital entrance to the Northern General Hospital is located off Barnsley Road, with another entrance off Herries Road. If you are using a sat nav to find the hospital please use the postcode S5 7AT or postcode S5 7AU.
  • The Blue Badge parking areas and the standard parking are located off Barnsley Road and Herries Road.
• By Bus View
  • There are two bus routes within the northern general hospital. Buses 32 and H1. Bus 32 stops located within the Northern General Hospital are Herries Road, Outpatients 2, Estates Department, Clock Tower and Brearley Wing. H1 bus stops at the Clock Tower.
• Useful Links View
  • This link provides detailed information on the different methods of transport to the hospital.
  • To view the web page described above click here (opens in new tab).

You are on Hospital Parking (Chesterman Building Main Entrance Parking). Skip to the next section.

Hospital Parking (Chesterman Building Main Entrance Parking)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car parking facilities are for Blue Badge holders only.
  • The car park is located outside the Chesterman Building main entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are signposted but have no markings.
  • There is/are 8 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located outside Chesterman Building main entrance.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Payment machines are located throughout the car park.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 9m (9yd 2ft) from the Chesterman Building main entrance.
• Comments View
  • There are no individual bay markings.

You are on Outside Access (Main Chesterman Wing Entrance). Skip to the next section.

Outside Access (Main Chesterman Wing Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 173cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 173cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope gradient is easy.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.

You are on Other Floors (Chesterman Building). Skip to the next section.

Other Floors (Chesterman Building)

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• Steps View
  • The floors which are accessible by stairs are B, C, D, and E.
  • The stairs are located on the main Chesterman Wing corridor to the left of the entrance.
  • The stairs are approximately 25m from the Chesterman Wing main entrance.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are moderate to good.
• Comments View
  • There are lift lobby doors on each floor which may be difficult to open.

You are on Lift (Chesterman Building). Skip to the next section.

Lift (Chesterman Building)

• There is a lift for public use.
• The lift is located right hand side of the Chesterman main corridor.
• The lift is approximately 37m (40yd 1ft) from the Chesterman main entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are B, C, D, E.
• Staff do not need to be notified for use of the lift.
• The clear door width is 138cm (4ft 6in).
• The dimensions of the lift are 154cm x 248cm (5ft 1in x 8ft 2in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Getting To (Patient Overnight Accommodation). Skip to the next section.

Getting To (Patient Overnight Accommodation)

• Patient Overnight Accommodation is/are located on Level E of the Chesterman Building.
• Access to Patient Overnight Accommodation is via the main Chesterman Building entrance.
• After entering the main Chesterman Building entrance, proceed ahead to the Chesterman Corridor and turn right through the double doors. Take the lifts on the right to Level E and on exiting turn right through a set of double doors and the Patient Overnight Accommodation is located to the left.
• There is step free access, via lift, to Patient Overnight Accommodation.
• Patient Overnight Accommodation is approximately 14m from the lifts.
• There is a/are manual, heavy, double door(s) between the lift and the department/service.
• Wayfinding signage is provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Opening Times. Skip to the next section.

Opening Times

• Access is by appointment only.

You are on Entrance. Skip to the next section.

Entrance

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• Entrance Details View
  • This information is for the entrance located on Level E of the Chesterman Wing.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 86cm.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access once inside.
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are not allowed in public parts of the venue.
• Wayfinding signage is not available.
• The type of flooring in walkways and corridors is carpet.
• The lighting levels are medium.

You are on Room / Area (Bedroom 2). Skip to the next section.

Room / Area (Bedroom 2)

• There is / are 2 room(s) / area(s) available.
• The name / number of the room / area surveyed was; Bedroom 2.
• The room / area is approximately 5m from the accommodation entrance.
• There is step free access to the room / area.
• There is a/are door(s) into the room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 80cm (2ft 7in).
• The type of flooring is carpet.
• There is not room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is not adjustable.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• The room / area does not have background music playing.
• There is not a flashing fire alarm beacon within the room / area.
• Lighting levels are medium.

You are on Room / Area (Bedroom 4). Skip to the next section.

Room / Area (Bedroom 4)

• There is / are 2 room(s) / area(s) available.
• The name / number of the room / area surveyed was; Bedroom 4.
• The room / area is approximately 14m from the accommodation entrance.
• There is step free access to the room / area.
• There is a/are door(s) into the room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 86cm (2ft 10in).
• The type of flooring is carpet.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is not adjustable.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• Some tables are permanently fixed.
• The room / area does not have background music playing.
• There is not a flashing fire alarm beacon within the room / area.
• Lighting levels are medium.

You are on Washroom (Bedroom 4). Skip to the next section.

Washroom (Bedroom 4)

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• Washroom Details View
  • The washroom surveyed has a wheel in shower, a toilet and a wash basin.
  • There is/are 1 washroom(s) of this type in the area.
  • There is step free access to the washroom surveyed once inside the area.
  • This is a shared washroom.
  • There is no additional signage on or near the washroom door.
  • The washroom door(s) open(s) inwards.
  • The door(s) is/are locked by a twist lock.
  • The door(s) is/are light to open.
  • The width of the door opening is 86cm (2ft 10in).
  • The dimensions of the washroom are 337cm x 170cm (11ft 1in x 5ft 7in).
  • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is not an emergency pull cord alarm.
  • There is not a flashing fire alarm beacon within the washroom.
  • There is a/are coat hook(s) 132cm from the floor.
  • There is a mirror.
  • There is not a tall mirror, with suitable specifications, for ease of use.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The height of the wash basin is 86cm.
  • As you face the wash basin the wall-mounted grab rails are on the left.
  • The tap type is lever. It is not a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 120cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 131cm.
  • There is not a hand dryer.
  • Disposal facilities are not available.
  • The washroom has a non-slip floor.
• Toilet Details View
  • The height of the toilet seat above floor level is 43cm (1ft 5in).
  • The toilet has a wall which can act as a back rest.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 271cm.
  • There is a flush.
  • There is a dropdown rail on the transfer side.
  • As you face the toilet the wall-mounted grab rails are on the right.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The height of the toilet roll holder is 111cm.
  • There is not a colostomy changing shelf for standing users next to the toilet.
• Shower Details View
  • The height of the shower head is 193cm (6ft 4in).
  • There is a wheel in shower.
  • The shower head height is fixed.
  • The shower control type is twist/turn.
  • There is a flip down/tip up seat for the shower.
  • The height of the flip down/tip up or fixed seat is 47cm (1ft 7in).
  • There are wall-mounted grab rails available.
• Colour Contrast and Lighting View
  • The colour contrast between the external washroom door and wall is good.
  • The colour contrast between the internal washroom door and wall is good.
  • The colour contrast between the dropdown rail(s) and wall is fair.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is poor.
  • The toilet seat colour contrast is poor.
  • The colour contrast between the shower wall-mounted grab rails and wall is poor.
  • The colour contrast between the washroom floor and walls is good.
  • Lighting levels are bright.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are not accessible toilet facilities within this venue.

You are on Standard Toilet(s) (Bedroom 2). Skip to the next section.

Standard Toilet(s) (Bedroom 2)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located off the bedroom area.
  • Inside the venue, there is level access to the shared toilet(s).
  • An ambulant toilet with wall mounted grab rails is not available.
  • Lighting levels are bright.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• Huntsman Building link (new tab) - click here.
• Chesterman Building link (new tab) - click here.