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A3 - Guildford Services - Shell - Petrol Station

Woodbridge Road, Guildford, GU1 1EF

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Access Guide

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Overview

ATMs

  • There is one ATM.
  • The ATM is located to the left of shop entrance.
  • The ATM is clearly signed.
  • The approach to the ATM has bollards.
  • There is not a Talking ATM.
  • This is a cash withdrawal ATM.
  • The height of the ATM features vary between 83cm and 112cm.

Petrol Station

  • Parking View
    • The petrol station does not have dedicated parking separate to the pumps.
  • Forecourt View
    • Staff can provide assistance at the pumps.
    • Customers can alert staff that they require assistance by doing the following: using an app.
    • Fuel pump nozzle holsters are at a height of 80cm.
    • It is not possible to pay at the pump.
    • There is an out of hours payment counter with step-free access via slope.
    • Other facilities available on the forecourt include: paper towel dispensers and a tyre pressure machine.
    • Electric Vehicle charging points are not available.
  • Entrance View
    • There is step-free access via slope into the shop.
    • The slope has a steep gradient.
    • There is a single manual door.
    • The door opens away from you.
    • The door requires effort to open.
    • The width of the opening is 80cm.
    • The door has a low colour contrast.
  • Shop View
    • There is step-free level access throughout all areas.
    • The majority of main aisle widths are under 120cm.
    • The majority of product aisle widths are under 120cm.
    • Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving and self-closing (pull handle) display cabinets.
    • Some flooring is shiny.
    • There is no (or very little) background noise.
    • There is product signage.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels vary due to the size of the space.
  • Payment Counters and Checkouts View
    • The payment counter surveyed is located to the right from the shop entrance.
    • Signage is not provided for the counter.
    • The height of the counter is 110cm.
    • There is not a lowered section at the counter.
    • The counter has windows, screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 125cm.
    • The payment machine is portable.
    • There is not a hearing assistance system.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Toilet with Adaptations (No Transfer Space)

  • Location View
    • The toilet surveyed is located to the left from the shop entrance.
    • The distance from the shop entrance is 6m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There is a manual door along the most accessible route.
    • This route has narrow walkways.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 86cm.
    • The door has a sliding bolt lock.
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door, with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 145cm (width) x 215cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is not a lateral transfer space next to the toilet.
    • There is a push button flush for the toilet.
    • The flush is on the left as you face the toilet.
    • There is a horizontal grab rail on the right as you face the toilet.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the left as you face the toilet.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the left as you face the toilet.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 49cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 100cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 100cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 100cm from the floor.
    • There is a pull cord emergency alarm but it was tied up at the time of the survey.
    • There is a long mirror.
    • There is a shelf, however there is an obstruction in front of it.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a waste bin and a sanitary bin.
    • There is one coat hook.
    • The coat hook is 150cm from the floor.
    • The walls and floor have a high colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
    • The width of the door to access the toilet is 86cm.