You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include a museum, wedding room and accessible and standard toilets.
• Services / facilities within the grounds include Gardens.

You are on Location. Skip to the next section.

Location

• There is not a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Shrewsbury.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Parking (Blue Badge Holders). Skip to the next section.

Parking (Blue Badge Holders)

• The venue does have its own car park.

Collapse all Expand all

• Venue Car Park View
  • Parking is free for Blue Badge holders.
  • Blue Badge holders must book in advance.
  • The car park is located in the castle grounds.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders can be booked in advance.
  • There is/are 0 Blue Badge parking bay(s) within the car park.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • Blue Badge Holders may park in the Castle grounds by prior arrangement.
  • There is on-street standard parking in the town centre where charges apply.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located at the front of the venue.
  • There is stepped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The width of the door opening is 90cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Step(s) View
  • The step(s) is/are located in front of and immediately beyond the entrance.
  • There is/are 15+ step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • There is not a/are not handrail(s) at the step(s).
• Comments View
  • The step immediately in front of the entrance is 12cm high.
  • The steps beyond the entrance door are 10cm high.

You are on Outside Access (Accessible Entrance). Skip to the next section.

Outside Access (Accessible Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located at the side of the venue.
  • There is ramped/sloped or stepped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The width of the door opening is 129cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 83cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is portable.
  • There is not a level landing at the top of the ramp/slope.
  • Please contact a member of staff for use of the portable ramp.
  • There is not a/are not handrail(s) at the ramp.
  • The width of the ramp/slope is 80cm (2ft 7in).
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located in the doorway.
  • There is/are 2 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • There is not a/are not handrail(s) at the step(s).
• Comments View
  • There is also a steep slope along the pathway that leads to this entrance (photograph 7).
  • The portable ramp is put into place by a member of staff and stays in place whilst wheelchair users are on the premises.
  • This entrance as also act as the fire escape route once inside the museum.
  • This entrance gives access for wheelchair users to view the museum on the first floor level.

You are on Outside Access (Undercroft - Museum Lower Level, Shop & Toilets). Skip to the next section.

Outside Access (Undercroft - Museum Lower Level, Shop & Toilets)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located at the front of the venue.
  • There is ramped/sloped or stepped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The width of the door opening is 65cm.
  • There is a second set of doors.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 83cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is portable.
  • Please contact a member of staff for use of the portable ramp.
  • There is not a/are not handrail(s) at the ramp.
  • The width of the ramp/slope is 80cm (2ft 7in).
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 2 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • There is not a/are not handrail(s) at the step(s).
• Comments View
  • Photograph 2 shows the double doors with the locked leaf.
  • The locked leaf can be opened to give a total width of 129cm.
  • Photograph 4 shows the double doors open with the portable ramp in place.
  • The second door to the left gives access to the shop and the museum lower level.
  • The accessible and standard toilets are beyond the first set of doors.

You are on Outside Access (Central Entrance - Wedding Room). Skip to the next section.

Outside Access (Central Entrance - Wedding Room)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located at the front of venue.
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The width of the door opening is 119cm.
• Ramp/Slope View
  • The ramp/slope is located on the pathway leading to the entrance.
  • The gradient of the ramp/slope is slight.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 3m (3yd 10in) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are medium.
• There is not a hearing assistance system.

Collapse all Expand all

• Comments View
  • The reception desk is 35m from the accessible entrance, passing through the museum.

You are on Counter (Shop). Skip to the next section.

Counter (Shop)

• The counter is 6m (6yd 1ft) from the entrance.
• There is level access to the counter from the entrance.
• There is not a bell to attract attention.
• There is sufficient space to write or sign documents on the counter.
• The height of the counter is 94cm (3ft 1in).
• There is not a lowered section.
• There is not a hearing assistance system.
• Lighting levels are medium.

Collapse all Expand all

• Comments View
  • The shop counter is straight ahead after you enter the undercroft museum lower level entrance.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are not welcomed in public parts of the venue.
• The lighting levels are medium.

You are on Dungeon. Skip to the next section.

Dungeon

• The Dungeon is located to the right of the shop counter on the ground floor.
• There are 7 deep steps leading down to the display area.
• There is a handrail to the right of the steps.
• There is no access to this for wheelchair users.

You are on Museum (Museum - First Floor). Skip to the next section.

Museum (Museum - First Floor)

• Exhibits can be audio described.
• Tactile signage for exhibits is not available.
• Braille signage for exhibits is not available.
• Touch tours are not available.
• Video tours are available.
• There is not a hearing assistance system.
• Concessions are available.
• There is not a wheelchair to borrow.

Collapse all Expand all

• Comments View
  • The museum is set over 3 floors.
  • Access to the lower floor museum is accessed via the undercroft museum lower level entrance.
  • There is a modern army display on the third floor.

You are on Other Floors. Skip to the next section.

Other Floors

Collapse all Expand all

• Steps View
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is not a landing.
  • The lighting levels are medium.
• Comments View
  • The shop is located on the ground floor.

You are on Level Change (Ground Floor Museum). Skip to the next section.

Level Change (Ground Floor Museum)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located beyond the wedding room entrance.
• There is/are 6 step(s) to the area/service.
• The lighting levels at the step(s) are medium.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

Collapse all Expand all

• Comments View
  • The steps give access to the ground floor museum area.

You are on Other Floors (Modern Display). Skip to the next section.

Other Floors (Modern Display)

Collapse all Expand all

• Steps View
  • The floors which are accessible by stairs are 1, 2.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on the right going up.
  • There is not a landing.
  • The lighting levels are medium.
• Comments View
  • There is no access for wheelchair users to this display area.

You are on Modern and Lord Lieutenants Display. Skip to the next section.

Modern and Lord Lieutenants Display

• This display is located on the second floor and balcony.
• There is not level access to the display areas.
• There are 2 deep steps to access level changes around the display area.

You are on Wedding Room. Skip to the next section.

Wedding Room

• The Wedding Room is located 7m to the left after you enter via the central entrance.
• There is a heavy single door, that is 90cm wide and opens away from you (push) to enter the room.
• The room has chairs without armrests for wedding guests.

You are on Garden & Grounds. Skip to the next section.

Garden & Grounds

• Around the castle grounds there are sloped pathways with various gradients.
• There is a stepped pathway with deep steps leading to a viewing gallery overlooking the grounds.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• Accessible toilet facilities are available.

Collapse all Expand all

• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 5m (5yd 1ft) from the shop entrance.
  • This accessible toilet is located beyond the undercroft museum lower level entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 76cm (2ft 6in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 217cm x 244cm (7ft 1in x 8ft).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 116cm (3ft 10in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is not a mixer tap.
  • There is not an emergency alarm.
  • Disposal facilities are available in the cubicle.
  • There is a/are waste paper pedal bin and non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 108cm (3ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 106cm (3ft 6in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high visual contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 107cm (3ft 6in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located undercroft museum lower level entrance.
  • The female and male toilets are approximately 7m (7yd 1ft) from the shop entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels are medium.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.