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Overview

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• About View
  • This is a family-friendly destination for outdoor and water based activities.
  • Facilities available in the venue include: walking trails, aquapark, swimming and water-themed group activities, function room hire, water-based escape rooms, café and farm shop.
  • View information on opening times
• Parking and Public Transport View
  • The venue has its own car park.
  • The nearest train station is Whitchurch.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
  • View information on getting here (opens new tab) .
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: the changing rooms.
  • Access throughout may include uneven surfaces.
  • The following facilities are available: a seat/chair and a water bowl for assistance dogs.
  • The venue can provide documents in different languages and audio readers.
  • Additional facilities/services include: Wi-Fi.
  • Staff receive the following training: Disability Awareness.
• Toilet and Changing Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located in the café.
  • The male and female step-free toilet facilities are located in the café .
  • The male and female toilet facilities are located near the aquapark .
  • Parent and baby changing facilities are located within the toilet with adaptations in the café.

You are on Parking. Skip to the next section.

Parking

• The car park is located in front of the venue.
• The car park is open air/surface.
• There are 5 designated Blue Badge parking bays available.
• The Blue Badge bays are signposted but have no markings.
• There are no hatched/marked zones.
• The most accessible route from the Blue Badge parking has step-free level access and uneven surfaces.
• Parking is free for all users.
• The parking is free up to 3 hours, then chargeable thereafter for all users.

You are on Entrance (Lakeside Kitchen, Farm Shop and Viewpoint Room). Skip to the next section.

Entrance (Lakeside Kitchen, Farm Shop and Viewpoint Room)

• This entrance is located to the left of the Admission Office / Ticket Desk.
• There is step-free level access at the entrance.
• There is a single manual door at this entrance.
• The door opens away from you.
• The width of the opening is 110cm.
• There is step-free level access as you enter.
• There is loose gravel on the approach to the flagged entrance area.

You are on Shop (Farm Shop). Skip to the next section.

Shop (Farm Shop)

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• Getting Around View
  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via ramps or slopes: the lower shop area leading to the café.
  • There may be background noise.
• Payment View
  • The checkout area is located ahead as you enter.
  • There is step-free level access to the checkout area.
  • The venue has a payment counter.
  • The height of the payment counter is 100cm.
  • There is not a hearing assistance system.

You are on Eating and Drinking (Lakeside Kitchen). Skip to the next section.

Eating and Drinking (Lakeside Kitchen)

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• Location and Service View
  • Lakeside Kitchen adjoins the farm shop.
  • The most accessible route has a ramp or slope.
  • This area has a counter where food and drink can be ordered and colleagues who can provide assistance with ordering.
  • Full table service is available.
  • Menus are handheld.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is not a hearing assistance system.
• Order and Payment View
  • The payment counter was surveyed.
  • The counter is located to the far left of the café.
  • There is step-free level access to the counter.
  • The height of the counter is 100cm.
  • There is not a lowered section at the counter.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Seating available in this area includes: chairs without armrests, benches and high stools.
  • Furniture available in this area includes: tables and high tables.
  • There may be background noise in this area.

You are on Seating Area (Lakeside Kitchen - Outdoor Seating). Skip to the next section.

Seating Area (Lakeside Kitchen - Outdoor Seating)

• The seating area is located outside the Lakeside Kitchen.
• The seating area is uncovered.
• The most accessible route to the seating area has step-free level access and manual doors.
• There is step-free level access throughout the seating area.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• Seating available in this area includes: chairs with armrests, chairs without armrests and benches.
• Furniture available in this area includes: tables and picnic tables.
• There may be background noise in this area.

You are on Toilet with Adaptations (Lakeside Kitchen - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Lakeside Kitchen - Right Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located in the Lakeside Cafe.
  • The most accessible route to the toilet has step-free level access and manual doors.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards.
  • The width of the door opening is 80cm.
  • The door has a locking handle.
• Dimensions and Features View
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 130cm (from the side of the toilet pan to the wall).
  • There is a push button flush on the right transfer side.
  • There is no horizontal grab rail for the toilet.
  • There is no vertical grab rail for the toilet.
  • There is a dropdown rail on the transfer side.
  • The toilet seat is 50cm from the floor.
  • There is a soap dispenser and a hand dryer available.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • The cubicle has a pedal bin.
  • Additional features include: a mirror, a coat hook and a baby changing table.
  • The baby changing table has a height of 85cm.

You are on Room (The Viewpoint). Skip to the next section.

Room (The Viewpoint)

• The room is located within the main venue, accessed via the rear of the café.
• The most accessible route to the room has step-free level access and manual doors.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door which opens away from you.
• The width of the opening is 110cm.
• There is step-free level access throughout the room.
• Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
• There is space for an assistance dog to rest.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: tables.
• There is not a hearing assistance system.
• Additional facilities/services include: a television with subtitles.
• There is background noise in this area which varies depending on the function/event .
• The furniture and layout of this room may vary for events.

You are on Ticketing (Admissions). Skip to the next section.

Ticketing (Admissions)

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• Ticket Counter / Machines View
  • The ticket counter surveyed is located to the right hand side of the main venue.
  • There is step-free level access to the counter.
  • The height of the counter is 110cm.
  • There is not a lowered section at the counter.
  • There is not a hearing assistance system.
  • There is loose gravel on the approach to the admission desk.

You are on Access To (Aquapark, Changing Rooms with Showers and Toilets and the Escape Island). Skip to the next section.

Access To (Aquapark, Changing Rooms with Showers and Toilets and the Escape Island)

• This is the access route to the lakeside and water based activities.
• The journey time from the Admissions Desk is approximately 2 minutes.
• The most accessible route has step-free level access, manual gates, uneven surfaces and bollards.
• There is a single manual gate which opens towards you.
• The width of the opening is 110cm.

You are on Changing Area (with Toilets and Showers). Skip to the next section.

Changing Area (with Toilets and Showers)

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• Changing Area View
  • The shared changing area was surveyed.
  • The changing area is located through the Admissions entrance then to the left.
  • The most accessible route to the changing area has step-free level access and uneven surfaces.
  • There is step-free access via slope into the changing area.
  • The width of the door opening is 80cm.
  • Facilities in this area include: changing cubicles, toilets, showers, baby change facilities and lockers.
  • There are lockers at a suitable height for a wheelchair user.
  • There is stepped access into the cubicles and curtains at the doorway.
• Toilet Facilities View
  • There is step-free access via ramp to the toilet facilities.
  • There is a wash basin, a wall mounted soap dispenser and a hand dryer available.
  • The wash basin has a push tap.
• Shower Facilities View
  • There is step-free level access to the shower facilities.
  • The shower has a fixed shower head.
  • The shower controls are lever mixer.
  • The changing area is located outdoors and there may be uneven surfaces between the toilets, showers and changing cubicles.

You are on Outdoor Spaces (Aquapark and Play Area). Skip to the next section.

Outdoor Spaces (Aquapark and Play Area)

• The following is available in this area: a playground with play equipment, open countryside and a toilet block.
• Outdoor areas consist of wood bark, grass, compact earth and decking.
• There are no footpaths.
• There is step-free level access throughout the majority of areas.
• The following areas have step-free access via ramps or slopes: the areas leading to the waters edge.
• There are seats situated along the paths for people to rest.
• The paths have uneven surfaces.

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• Playground View
  • The play equipment is within easy reach for seated and standing users and users of different heights.
  • The following play experiences are available: swinging, sliding, rocking, rotating, climbing, balancing, viewing and social play.

You are on Outdoor Spaces (Swimming and Self Launch). Skip to the next section.

Outdoor Spaces (Swimming and Self Launch)

• The following is available in this area: open countryside.
• Outdoor areas consist of grass, rubber matting and decking.
• There are no footpaths.
• There is step-free level access throughout the majority of areas.
• The following areas have step-free access via ramps or slopes: lakeside launch areas.
• There are seats situated along the paths for people to rest.
• The paths have uneven surfaces.

You are on Outdoor Spaces (Escape Island). Skip to the next section.

Outdoor Spaces (Escape Island)

• The following is available in this area: open countryside.
• Additional facilities in this area include: boat access to Escape Island.
• Outdoor areas consist of compact earth, rubber matting and decking.
• There are no footpaths.
• There is step-free level access throughout the majority of areas.
• The following areas have step-free access via ramps or slopes: access to the Escape Island boat launch.
• The following areas have stepped access: access to the Escape Island boat.
• There are not any seats situated along the paths for people to rest.
• The paths have uneven surfaces.

You are on Outdoor Spaces (Lakeside Walk). Skip to the next section.

Outdoor Spaces (Lakeside Walk)

• The following is available in this area: open countryside.
• Outdoor areas consist of wood bark, grass and compact earth.
• There are footpaths throughout.
• There is step-free level access throughout the majority of areas.
• There are some seats situated along the paths for people to rest.
• The paths have uneven surfaces.