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Moolah

Former Natwest bank, Scotland Street, Ellesmere, SY12 0DF

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Access Guide

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Overview

  • About View
    • Moolah is a local food store, café, tourist information and community hub located in a former bank building on Scotland Street in Ellesmere, Shropshire.
    • Services and facilities available in the venue include: local food store, tourist information, cafe, snug and community hub.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • The most accessible entrance is the side entrance.
    • There is stepped access at the main entrance.
    • There is step-free level access throughout all areas.
    • There are no doors along circulation routes.
    • Access throughout may include narrow walkways and moveable physical obstructions.
  • Getting Help and Assistance View
    • Seating is available.
    • There is not a hearing assistance system.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Staff receive the following training: Disability Awareness.

Access to Accessible Side Entrance

  • The accessible side entrance is accessed via the gateway on Scotland Street.
  • The gateway has an opening width of 82cm.
  • The most accessible route has step-free access via a ramp.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide.
  • There is a handrail on the left going up.
  • This route has uneven surfaces.

Accessible Side Entrance

  • This entrance is located at the side of the venue.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a single automatic door, which is push pad activated.
  • The height of the push pad is 90cm.
  • The door opens away from you.
  • The width of the opening is 85cm.
  • There is a small lip on the threshold of the opening.
  • The door has a medium colour contrast.

Main Entrance

  • This entrance is located on Scotland Street.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is stepped access at the entrance.
  • There are 3 steps as you enter.
  • There are handrails on both sides, that are within reach.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The depth of the steps is not between 30cm-45cm.
  • There is a single manual door.
  • The door is permanently held open.
  • The width of the opening is 90cm.
  • The door has a medium colour contrast.
  • There is a second, single manual door.
  • The door opens away from you.
  • The width of the opening is 90cm.
  • There is a small lip on the threshold of the opening.
  • The door has a medium colour contrast.
  • There is step-free level access via lift as you enter.

Shop and Deli

  • Shop View
    • There is step-free level access throughout all areas.
    • The majority of main aisle widths are under 120cm.
    • Some flooring is patterned.
    • There is background noise which varies depending on the time of day.
    • There is product signage.
    • Some signage is clearly visible with high contrasting colours.
    • Lighting levels were even at the time of the survey.
  • Payment Counters and Checkouts View
    • The payment counter is located to the side of the shop.
    • Signage is not provided for the counter.
    • The height of the counter is 91cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 72cm.
    • The counter has windows which may affect the ability of someone to lip read.
    • The payment machine is portable.
    • There is not a hearing assistance system.
    • Lighting levels vary due to the use of large glazed walls.

Cafe and Snug

  • Location and Access View
    • The Cafe and Snug is located beyond the shop and deli.
    • The most accessible route has step-free level access.
    • Doors are held open along the most accessible route.
    • This route has narrow walkways.
    • There is step-free level access into this area.
    • There is an opening without doors.
    • The width of the opening is 83cm.
  • Service View
    • This area also has colleagues who can provide assistance with ordering.
    • Full table service is available.
    • Menus types include: menu boards and handheld.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, vegetarian and vegan.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor have a high colour contrast.
    • Seating available in this area includes: chairs with armrests, armchairs, sofas and stools.
    • Furniture available in this area includes: tables, high tables and booths.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels vary due to there being different types of lights in the space.
    • The doorway into the 'Snuglet' area access is 73cm.

Standard Toilet Facilities

  • The shared standard toilet facilities were surveyed.
  • The toilet is located off the shop and deli.
  • The distance from the side entrance is 15m.
  • The most accessible route to the toilet has step-free level access.
  • Doors are held open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into the toilet.
  • There is pictorial signage on or near the door.
  • The door opens inwards and has a medium colour contrast.
  • The width of the opening is 74cm.
  • There is a second door.
  • The door opens inwards and has a medium colour contrast.
  • The width of the opening is 71cm.
  • Internally the door has a medium colour contrast.
  • Hand washing facilities include: a wash basin and a soap dispenser.
  • The wash basin has twist/turn taps.
  • Hand drying facilities include: a wall mounted towel dispenser.
  • Lighting levels were even at the time of the survey.
  • The toilet cubicle is separated from the washroom by a door.
  • The outer cubicle door can be locked.