Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Silverburn Shopping Centre - Winter Garden Dining

Barrhead Road, Pollok, Glasgow, G53 6AG

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Getting Here

  • By Road View
    • Silverburn Shopping Centre is located in the Southern area of Glasgow, located off Junction 2 of the M77.
      For Sat Nav users please use postcode; G53 6AG.
    • There are 4 car parks located around the shopping centre; Multi-Storey Car Park, Green Car Park, Yellow Car Park and Red Car Park.
  • By Bus View
    • There is a bus stop within 150 metres of the shopping centre.
    • Stagecoach Routes include: X17
      The following First Glasgow bus services pick up and drop off at Silverburn: 3 - 10 - 49 - 57 - M6 - X8.
      The X8 is an express bus that is available from Buchanan Bus Station and Union Street.
      McGills Bus Services include; Number 3 Bus and Number 6 Bus.
  • By Train View

Getting Help and Assistance

  • For the map of the Shopping Centre please click here (new tab).
  • There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Off the toilet area near the Level 0 car park entrance, between Marks & Spencer and Claire's.
  • The venue offers a quiet shopping experience.
  • Quiet shopping hours take place on Sundays between 10:00 - 11:00.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include mobile hoists, wheelchairs, motorised wheelchairs and mobility scooters.
  • To obtain mobility aids please contact Shopmobility.
  • Staff receive Disability Awareness and Equality training.
  • Staff receive Dementia Awareness training.
  • Staff do not receive Deaf Awareness training.

Opening Times

  • Monday 10:00 - 21:00.
  • Tuesday 10:00 - 21:00.
  • Wednesday 10:00 - 21:00.
  • Thursday 10:00 - 21:00.
  • Friday 10:00 - 21:00.
  • Saturday 09:00 - 19:00.
  • Sunday 09:00 - 19:00.

Outside Access (Winter Garden Entrance)

  • Entrance View
    • This information is for the entrance located just off Cowglen Road.
    • This entrance gives access to the shopping centre.
    • The entrance area/door is clearly signed.
    • This entrance sign says 'SILVERBURN'.
    • There is ramped/sloped or stepped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 90cm from floor level.
    • The door(s) is/are double width.
    • The width of the door opening is 105cm.
  • Ramp/Slope View
    • The ramp/slope is located ahead as you enter.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located ahead as you enter.
    • There is/are 3 step(s).
    • The step(s) has/have tactile paving at the top and bottom.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 12cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are in the centre.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are good.

Generic (Silverburn Shopping Centre to Winter Garden Dining)

  • Winter Garden Dining is located at the rear of the shopping centre. There is step free access from the shopping centre to the Winter Garden Dining.

Internal Area(s)

  • Wayfinding View
    • Digital wayfinders are not available.
    • Overhead signs are provided to aid wayfinding.
    • Information posts are provided to aid wayfinding.
    • Wall mounted signs are provided to aid wayfinding.
  • Circulation View
    • The type of flooring in this area is tiles.
    • There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The following types of seating can be found in this area; wooden benches and armchairs.
    • There is high colour contrast between the walls and floor in the majority of corridors/walkways.
    • The lighting levels are good.
    • Background music is played in this area.
    • Background music is played in public areas.
    • There is a children's play area which is located in the rear toilets corridor.
  • Access View
    • There is step free access in this area.
    • There are slopes to the raised rear restaurant area.

Level Change (The Real Greek and Wagamama)

  • There is a ramp/slope located leading to The Real Greek and Wagamama.
  • The ramp/slope is used to access The Real Greek and Wagamama restaurants.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The ramp/slope does bypass the step(s).
  • There is a/are step(s) located leading to Wagamama.
  • The step(s) is/are used to access Wagamama.
  • There is/are 5 step(s).
  • The step(s) is/are clearly marked.
  • The step(s) has/have tactile paving at the top and bottom.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.

Changing Places (Winter Garden Dining - Transfer Both Sides)

  • Location and Access View
    • The facility is located to the rear of the Winter Garden Dining area.
    • The facility is in addition to standard and accessible toilets.
    • The facility is not located close to other managed facilities (e.g. reception or service counter).
    • There is level access into the facility.
    • The facility surveyed is for the sole use of disabled people.
    • The colour contrast between the external door and wall is high.
    • The colour contrast between the internal door and wall is high.
    • You do need a key for the facility.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • There is pictorial signage on or near the door.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a locking handle.
    • The door has a horizontal grab rail.
    • The width of the door is 117cm (3ft 10in).
    • The dimensions of the facility are 400cm x 300cm .
    • The ceiling height is not at a minimum of 2.4m.
    • There is a clear 200cm x 180cm manoeuvring space in the facility.
    • The facility has a non-slip floor.
    • The colour contrast between the walls and floor is high.
  • Toilet Details View
    • The facility toilet has a transfer space on both sides.
    • The transfer space on the right as you face the toilet is 280cm (9ft 2in).
    • The transfer space on the left as you face the toilet is 80cm (2ft 7in).
    • Dropdown rails are provided.
    • As you face the toilet the dropdown rail(s) is/are on both sides.
    • The colour contrast between the dropdown rail(s) and wall is high.
    • As you face the toilet there are vertical grab rails on both sides.
    • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is high.
    • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is high.
    • The height of the toilet seat above floor level is 48cm (1ft 6in).
    • There is a sensor flush.
    • There is a toilet roll holder.
    • The height of the toilet roll holder is 91cm.
    • The toilet has a backrest.
    • The toilet seat colour contrast is low.
    • There is an emergency alarm for the toilet.
    • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
  • Changing Bench and Hoist Details View
    • The facility changing bench is wall mounted.
    • The facility changing bench height is adjustable.
    • The length of the facility changing bench is 180cm (5ft 10in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in the cubicle.
  • Shower Details View
    • There is a shower unit with a detachable shower head.
    • The shower head is height adjustable.
    • The adjustable shower head can be placed between 120cm and 140cm when mounted.
    • There is no seat for the shower.
    • There is not a vertical grab rail for the shower.
  • Other Facilities View
    • A privacy screen is available.
    • The type of wash basin is adjustable.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Wall mounted grab rails are not available at the wash basin.
    • There is a soap dispenser.
    • The soap dispenser is at the recommended height of 80cm-100cm.
    • Wide tear off paper roll is available.
    • The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
    • The height of the wide paper roll dispenser is 102cm .
    • There is a hand dryer.
    • The hand dryer is at the recommended height of 80cm-100cm.
    • The height of the hand dryer is 92cm .
    • There is a towel dispenser.
    • The towel dispenser is not at the recommended height of 80cm-100cm.
    • The height of the towel dispenser is 125cm .
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is a shelf next to the toilet.
    • The shelf is at a height of 96cm.
    • The shelf has the minimum dimensions of 12.5cm x 40cm.
    • The shelf is located where it is reachable.
    • There is a/are female sanitary and general waste bin (with no lid) disposal units.
    • There is an emergency alarm for the facility.
    • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
    • There is a coat hook.
    • There are coat hooks in the toilet at 107cm and 177cm from the floor.
    • There is a flashing fire alarm beacon within the toilet.
    • The lighting levels are good.

Toilet with Adaptations (Winter Garden Dining - Accessible Toilet 1 Right Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • This accessible toilet is located to the rear of the Winter Garden Dining area.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is tactile, pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 96cm (3ft 2in).
  • The contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is medium.
  • The dimensions of the accessible toilet are 170cm x 229cm (5ft 7in x 7ft 6in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 101cm (3ft 4in).
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a sensor flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is medium.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is medium.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and general waste (with no lid) disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 123cm and 173cm from the floor.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 90cm (2ft 11in).
  • The contrast between the toilet roll holder and the wall is medium.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is medium.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 104cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 105cm (3ft 5in).
  • The contrast between the hand dryer and the wall is medium.

Toilet with Adaptations (Winter Garden Dining - Accessible Toilet 2 Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • This accessible toilet is located to the rear of the Winter Garden Dining area.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is tactile, pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 94cm (3ft 1in).
  • The contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is medium.
  • The dimensions of the accessible toilet are 171cm x 229cm (5ft 7in x 7ft 6in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 100cm (3ft 3in).
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a sensor flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is medium.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is medium.
  • The contrast between the walls and floor is high.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and general waste (with no lid) disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 122cm and 172cm from the floor.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 89cm (2ft 11in).
  • The contrast between the toilet roll holder and the wall is medium.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is medium.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 104cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 97cm (3ft 2in).
  • The contrast between the hand dryer and the wall is medium.

Standard Toilet(s) (Winter Garden Dining)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located to the rear of the Winter Garden Dining area.
    • There is step-free access into the toilet(s).
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is available.
    • There are horizontal wall mounted rails available on both sides of the toilet.
    • There is a/are vertical wall mounted rail(s) on the left as you face the toilet.
    • The height of the wash basin(s) is 85cm.
    • The height of the lowered wash basin is 65cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are good.

Parent and Baby Room (Winter Garden Dining)

  • There is a parent and baby room for public use.
  • The parent and baby room is located to the rear of the Winter Garden Dining area.
  • There is step-free access into the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 95cm (3ft 1in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 81cm.
  • The wash basin tap type is sensor.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is a toilet in the parent and baby room.
  • There is a flashing fire alarm beacon within the room.
  • The lighting levels are good.
  • There is a heavy 86cm wide door which opens away from you to access the Feeding Room.
    The microwave controls heights range from 123 to 135cm.