You are on Branch Information. Skip to the next section.

Branch Information

• For opening times and services available in this branch, please visit the Aberdeen branch page on the Skipton Building Society website.
• This branch is located in/on a main shopping street/area.
• The main shopping street/area is pedestrianised.
• Colleagues do receive diversity and inclusion training.
• There is not a colleague trained in British Sign Language.
• There is a colleague that is a dementia friend.
• The branch does have a magnifying glass available.
• The branch does have a signature guide available.
• The alternative formats documents can be provided in include; different languages on request, large print on request, Braille on request and audio on request.
• There is a/are hearing assistance system(s) available.
• There is a/are hearing assistance system(s) available for the transaction desks , customer meeting rooms and transaction counters.
• For information about the Skipton video appointment service, please visit the Skipton Link page on the Skipton Building Society website

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is a bus stop within approximately 150m of the branch.
  • The nearest train station is Aberdeen.
• Parking View
  • The branch does not have its own car park.
  • Clearly signed and/or marked on street Blue Badge parking bays are available.
  • The on street Blue Badge parking bay(s) is/are located on Union Row.
  • There is a public car park within approximately 200m of the branch.
  • The public parking facilities are located on Chapel Street.
  • Standard on street parking is available (within approximately 50m of the branch).
  • There is not a designated drop off point.
• Comments View
  • The Blue Badge parking on Union Row is signed. There is a dropped kerb on the pavement side, but the road is cobbled.

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is stone/concrete tiles.
  • There is step-free access on the approach.
  • There is a slope with a very slight incline.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located on Union Street.
  • There is external signage.
  • The sign(s) is/are located above the entrance.
  • The branch is clearly signed with 'Skipton Building Society'.
  • There is a list of services at the entrance area.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with the immediate surroundings.
  • The main door(s) open(s) automatically (away from you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The entry push pad or push button is 113cm from floor level.
  • The exit push pad or push button is 80cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 100cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a/are not handrail(s) at the ramp.
  • The width of the ramp/slope is 100cm.

You are on Branch Internal Access. Skip to the next section.

Branch Internal Access

• There is not step-free access throughout the branch.
• The type of flooring in the branch is carpet.
• There is some flooring in the branch which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The lighting levels are good.
• There is a seating area available in the branch.
• Seating in the branch includes; chairs with armrests.
• There is sufficient space for a wheelchair user to use the seating area.

You are on Transaction Counter. Skip to the next section.

Transaction Counter

• The counter is located ahead as you enter the branch.
• The counter is approximately 4m from the main entrance.
• The counter is clearly visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
• The counter is not placed in front of a background which is patterned.
• The lighting levels at the counter are good.
• The height of the counter is 109cm.
• There is sufficient space to write or sign documents on the counter.
• There is not a lowered section of the counter.
• There is a hearing assistance system at the counter.
• The type of system is a portable loop.
• The hearing assistance system is signed.
• Colleagues are trained to use the system.

You are on Transaction Desk(s). Skip to the next section.

Transaction Desk(s)

• There is/are 2 desk(s) in the branch.
• The desk(s) is/are located to the right when entering the branch, behind the screen .
• The nearest desk is approximately 7m from the entrance/lift.
• The desk(s) is/are not clearly signed.
• There is step-free access to the desk(s).
• There is a clear unobstructed route to the desk(s).
• There are windows, TVs, glazed screens or mirrors at/behind the desk(s) which could adversely affect the ability of someone to lip read.
• The desk(s) is/are not placed in front of a background which is patterned.
• The lighting levels at the desk(s) are good.
• The distance between the floor and the underside of the desk(s) is 70cm.
• There is sufficient space to write or sign documents on the desk(s).
• All of the desks have clear space under them.
• There is a hearing assistance system at the desk(s).
• The system is a portable loop.
• The hearing assistance system(s) is/are signed.
• Colleagues are trained to use the system.

You are on Level Change (Lower Steps). Skip to the next section.

Level Change (Lower Steps)

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• Ramp / Slope View
  • There is a ramp/slope located to the right of the transaction counter.
  • The ramp/slope is used to access waiting area and meeting Rooms 1 and 2.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is portable.
  • Please contact a member of staff for use of the portable ramp.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The width of the ramp/slope is 70cm.
  • The lighting levels at the ramp/slope are good.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • There is a/are step(s) located to the right of the transaction counter.
  • The step(s) is/are used to access Meeting Rooms 1 and 2.
  • There is/are 2 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 13cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The depth of the step(s) is 30cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.

You are on Level Change (Upper Steps). Skip to the next section.

Level Change (Upper Steps)

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• Ramp / Slope View
  • There is a ramp/slope located to the rear of the waiting area.
  • The ramp/slope is used to access Meeting Rooms 1 and 2.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is portable.
  • Please contact a member of staff for use of the portable ramp.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The width of the ramp/slope is 70cm.
  • The lighting levels at the ramp/slope are good.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • There is a/are step(s) located to the rear of the waiting area.
  • The step(s) is/are used to access Meeting rooms 1 and 2.
  • There is/are 2 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 12cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The depth of the step(s) is 30cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.

You are on Customer Meeting Room(s) (Room 1). Skip to the next section.

Customer Meeting Room(s) (Room 1)

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• Access to the Room View
  • The room surveyed was Room 1.
  • Room 1 is located at the rear of the branch on the left.
  • There is not wayfinding signage for the room.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is not step free access into the room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are light.
  • The width of the door opening is 87cm.
  • The colour contrast between the external door and wall is poor.
  • The colour contrast between the internal door and wall is poor.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • There is some fixed furniture within the room.
  • The distance between the floor and the underside of the table is 70cm.
  • There is sufficient space for a wheelchair user to turn within the room.
  • A height adjustable desk is not available.
  • There is a/are chair(s) with armrests on both sides within the room.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Customer Meeting Room(s) (Room 2). Skip to the next section.

Customer Meeting Room(s) (Room 2)

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• Access to the Room View
  • The room surveyed was Room 2.
  • Room 2 is located at the rear of the branch on the right.
  • There is not wayfinding signage for the room.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is not step free access into the room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are light.
  • The width of the door opening is 87cm.
  • The colour contrast between the external door and wall is poor.
  • The colour contrast between the internal door and wall is poor.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • There is some fixed furniture within the room.
  • The distance between the floor and the underside of the table is 70cm.
  • There is sufficient space for a wheelchair user to turn within the room.
  • A height adjustable desk is not available.
  • There is a/are chair(s) with armrests on both sides within the room.
  • There are no potential trip hazards within the room.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are moderate to good.

You are on Customer Meeting Room(s) (Room 3). Skip to the next section.

Customer Meeting Room(s) (Room 3)

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• Access to the Room View
  • The room surveyed was Room 3.
  • Room 3 is located on the left as you enter to the left of the transaction desk.
  • There is not wayfinding signage for the room.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are light.
  • The width of the door opening is 87cm.
  • The colour contrast between the external door and wall is poor.
  • The colour contrast between the internal door and wall is poor.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • There is some fixed furniture within the room.
  • The distance between the floor and the underside of the table is 70cm.
  • There is not sufficient space for a wheelchair user to turn within the room.
  • A height adjustable desk is not available.
  • There is a/are chair(s) with armrests on both sides within the room.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) for public use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.