Skip to main content
The new name for DisabledGo

Access Guide

Show Easy Read

Overview

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Parking View
    • There is a public car park located on Railway View Avenue.
    • The name of the car park is Railway View Car Park.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are not available in the car park.

Entrance

  • This entrance is located at the front of the branch.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is stepped access at the entrance.
  • There is one step.
  • There are no handrails for the step.
  • The step is clearly marked.
  • The height of the step is not between 15cm and 18cm.
  • The height of the step is 6cm.
  • There is a single automatic door, which is push pad activated.
  • The height of the push pad is 92cm.
  • The door opens away from you.
  • The width of the opening is 81cm.
  • The door has a low colour contrast.
  • There is a push pad or push button to exit at a height of 95cm.
  • There is step-free access via a slope as you enter.
  • The slope has a very slight gradient.
  • There is a portable ramp available to overcome the step.

Counter

  • The counter is located to the right on entering the branch.
  • The distance from the branch entrance is 2m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 112cm.
  • There is a lowered section at the counter (a writing shelf).
  • The height of the lowered section is 78cm.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is a portable hearing assistance system on request.
  • There is no (or very little) background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • Furniture available in this area includes: coffee tables.

Welcome Counter

  • The counter is located ahead and to the left of the branch entrance.
  • The distance from the branch entrance is 6m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 101cm.
  • There is not a lowered section at the counter.
  • The counter has screens which may affect the ability of someone to lip read.
  • There is a portable hearing assistance system on request.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.

Stairs

  • The stairs are located to the front left of the branch.
  • The ground and first floors can be accessed by these stairs.
  • There is a handrail on the left going up.
  • The handrail is not easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 20cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.

Branch

  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: the first floor and the rear of the branch.
  • There is a high colour contrast between the walls and floor along circulation routes.
  • Access throughout may include pillars and moveable physical obstructions.
  • There is background noise.
  • Area signage is not provided.
  • Wayfinding signage is not provided.
  • Seating available for customers includes: chairs with armrests and chairs without armrests.
  • Furniture available in this branch includes: desks.
  • Some desks are fixed.
  • The surface height of the desks is suitable for wheelchair users.
  • The clear height under the desks is suitable for wheelchair users.
  • Lighting levels were even at the time of the survey.
  • There are 5 meeting rooms in this branch.
  • Of these meeting rooms, there is step-free access to 1 of them.

Meeting Room

  • The room is located at the rear of the branch.
  • The distance from the branch entrance is 9m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The door is easy to open.
  • The width of the opening is 86cm.
  • The door has a low colour contrast.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • Seating available in this room includes: chairs with armrests and chairs without armrests.
  • Furniture available in this room includes: desks.
  • The desks are fixed.
  • The surface height of the tables/desks is suitable for wheelchair users.
  • The clear height under the tables/desks is suitable for wheelchair users.
  • There is a portable hearing assistance system on request.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Standard Toilet Facilities

  • The shared standard toilet facilities were surveyed.
  • The toilet is located on the first floor.
  • The distance from the stairs is 4m.
  • The most accessible route to the toilet has stepped access.
  • Doors are held open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into the toilet.
  • There is pictorial signage on or near the door.
  • The door opens inwards and has a medium colour contrast.
  • The door requires effort to open.
  • The width of the opening is 80cm.
  • Internally the door has a medium colour contrast.
  • Hand washing facilities include: a wash basin and a soap dispenser.
  • The wash basin has twist/turn taps.
  • Hand drying facilities include: a hand dryer.
  • Lighting levels were even at the time of the survey.