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Skipton Building Society - Carlisle

27-31 Bank Street, Carlisle, Cumbria, CA3 8HJ

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Access Guide

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Branch Information

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the branch.
    • The nearest train station is Carlisle.
  • Parking View
    • The branch does not have its own car park.
    • Clearly signed and/or marked on street Blue Badge parking bays are available (within approximately 50m of the branch).
    • The on street Blue Badge parking bay(s) is/are located on Bank Street.

Approach

  • Approach View
    • The surface of the approach is stone/concrete tiles.
    • The approach surface is uneven in places.
    • There are fixed bollards on the approach.
    • The bollards have a good visual contrast to prevent them being hazardous to visually impaired people.
    • There is step-free access on the approach.
    • There is a ramp with a very slight incline.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the branch on Bank Street.
    • There is external signage.
    • The sign(s) is/are located above the entrance.
    • The branch is clearly signed with 'Skipton Building Society'.
    • There is a list of services at the entrance area.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with the immediate surroundings.
    • The main door(s) open(s) automatically (away from you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The entry push pad or push button is 86cm from floor level.
    • The exit push pad or push button is 86cm from floor level.
    • The door(s) is/are single width.
    • The width of the door opening is 88cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Branch Internal Access

  • There is step-free access throughout the majority of the branch.
  • The type of flooring in the branch is carpet.
  • There is some flooring in the branch which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are good.
  • There is a seating area available in the branch.
  • Seating in the branch includes; chairs with armrests and armchairs.
  • There is sufficient space for a wheelchair user to use the seating area.

Transaction Counter

  • The counter is located ahead as you enter.
  • The counter is approximately 5m from the main entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is 109cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • There is a hearing assistance system at the counter.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Colleagues are trained to use the system.

Transaction Desk(s)

  • There is/are 2 desk(s) in the branch.
  • The desk(s) is/are located to either side of the branch as you enter.
  • The nearest desk is approximately 4m from the entrance/lift.
  • The desk(s) is/are not clearly signed.
  • There is step-free access to the desk(s).
  • There is a clear unobstructed route to some of the desks.
  • There are windows, TVs, glazed screens or mirrors at/behind the some of the desks which could adversely affect the ability of someone to lip read.
  • The desk(s) is/are not placed in front of a background which is patterned.
  • The lighting levels at the desk(s) are good.
  • The distance between the floor and the underside of the desk(s) is 70cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • All of the desks have clear space under them.
  • There is a hearing assistance system at the desk(s).
  • The system is a portable loop.
  • The hearing assistance system(s) is/are signed.
  • Colleagues are trained to use the system.

Customer Meeting Room(s) (Room 1)

  • Access to the Room View
    • The room surveyed was Room 1.
    • Room 1 is located on the right as you enter.
    • There is not wayfinding signage for the room.
    • There is not clear signage for the room (on or near the door).
    • Colleagues can provide assistance getting to the room.
    • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is step free access into the room.
    • The door(s) open(s) by sliding.
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 89cm.
    • The colour contrast between the external door and wall is poor.
    • The colour contrast between the internal door and wall is poor.
  • Room Details View
    • There is a portable hearing assistance system available for the room.
    • There is fixed furniture within the room.
    • The distance between the floor and the underside of the table is 69cm.
    • There is not sufficient space for a wheelchair user to turn within the room.
    • A height adjustable desk is not available.
    • There is a/are chair(s) with armrests on both sides within the room.
    • There are no potential trip hazards within the room.
    • The colour contrast between the walls and floor is good.
    • The lighting levels are good.

Other Floors

  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the left as you enter.
  • The stairs are approximately 10m from the main entrance.
  • The stairs are clearly visible from the entrance.
  • There are manual, heavy, single doors to enter and exit the stairwell on the ground floor.
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on the right going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are good.
  • Other Information View
    • The room(s) on the floors which are not accessible is/are Customer Meeting Room 2 and the staff standard toilets.

Customer Meeting Room(s) (Room 2)

  • Access to the Room View
    • The room surveyed was Room 2.
    • Room 2 is located on the first floor.
    • There is not wayfinding signage for the room.
    • There is not clear signage for the room (on or near the door).
    • Colleagues can not provide assistance getting to the room.
    • The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is not step free access into the room.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are heavy.
    • The width of the door opening is 76cm.
    • The colour contrast between the external door and wall is good.
    • The colour contrast between the internal door and wall is good.
  • Room Details View
    • There is a portable hearing assistance system available for the room.
    • There is fixed furniture within the room.
    • The distance between the floor and the underside of the table is 70cm.
    • A height adjustable desk is not available.
    • There is a/are chair(s) with armrests on both sides within the room.
    • There are no potential trip hazards within the room.
    • The colour contrast between the walls and floor is good.
    • The lighting levels are good.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) for public use.

Standard Toilet(s)

  • Standard toilet facilities are not available.