Access Guide
Branch Information
- For opening times and services available in this branch, please visit the Hexham branch page on the Skipton Building Society website.
- This branch is located in/on a main shopping street/area.
- The main shopping street/area is pedestrianised.
- Colleagues do receive diversity and inclusion training.
- There is not a colleague trained in British Sign Language.
- There is a colleague that is a dementia friend.
- The branch does have a magnifying glass available.
- The branch does have a signature guide available.
- The alternative formats documents can be provided in include; Braille on request, large print on request and audio on request.
- There is a/are hearing assistance system(s) available.
- There is a/are hearing assistance system(s) available for the customer meeting rooms and transaction counters.
- For information about the Skipton video appointment service, please visit the Skipton Link page on the Skipton Building Society website
Public Transport and Parking
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Public Transport
View
- There is a bus stop within approximately 150m of the branch.
- The nearest train station is Hexham.
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Parking
View
- The branch does not have its own car park.
- Clearly signed and/or marked on street Blue Badge parking bays are available.
- The on street Blue Badge parking bay(s) is/are located on Priestpopple.
- There is a public car park within approximately 200m of the branch.
- The public parking facilities are located on Chisholm Place (Wentworth Car Park).
- There is not a designated drop off point.
Approach
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Approach
View
- The surface of the approach is block paving.
- The approach surface is uneven in places.
- There is step-free access on the approach.
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Comments
View
- The majority of the approach is block paving with paving slabs on the edges.
Outside Access (Main Entrance)
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Entrance
View
- This information is for the entrance located on Fore Street.
- There is external signage.
- The sign(s) is/are located above the shopfront.
- The branch is clearly signed with 'Skipton Building Society'.
- There is a list of services at the entrance area.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with the immediate surroundings.
- The main door(s) open(s) automatically (away from you).
- The main automatic door(s) is/are push pad or push button activated.
- The entry push pad or push button is 86cm from floor level.
- The exit push pad or push button is 90cm from floor level.
- The door(s) is/are single width.
- The width of the door opening is 82cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Ramp/Slope
View
- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is not a/are not handrail(s) at the ramp.
- The width of the ramp/slope is 90cm.
Branch Internal Access
- There is not step-free access throughout the majority of the branch.
- The type of flooring in the branch is carpet.
- There is some flooring in the branch which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are good.
- There is a seating area available in the branch.
- Seating in the branch includes; chairs with armrests and armchairs.
- There is sufficient space for a wheelchair user to use the seating area.
Transaction Counter
- The counter is located ahead as you enter the branch.
- The counter is approximately 3m from the main entrance.
- The counter is clearly visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
- The counter is not placed in front of a background which is patterned.
- The lighting levels at the counter are good.
- The height of the counter is 110cm.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- There is a hearing assistance system at the counter.
- The type of system is a portable loop.
- The hearing assistance system is signed.
- Colleagues are trained to use the system.
Customer Meeting Room(s) (Room 1)
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Access to the Room
View
- The room surveyed was Room 1.
- Room 1 is located ahead as you enter the branch.
- There is not wayfinding signage for the room.
- There is not clear signage for the room (on or near the door).
- Colleagues can provide assistance getting to the room.
- The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access into the room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 85cm.
- The colour contrast between the external door and wall is medium.
- The colour contrast between the internal door and wall is medium.
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Room Details
View
- There is a portable hearing assistance system available for the room.
- There is some fixed furniture within the room.
- The distance between the floor and the underside of the table is 70cm.
- There is not sufficient space for a wheelchair user to turn within the room.
- A height adjustable desk is not available.
- There is a/are chair(s) with armrests on both sides within the room.
- There are no potential trip hazards within the room.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The colour contrast between the walls and floor is high.
- The lighting levels are good.
Step(s) (Customer Meeting Rooms 2 and 3)
- There is a/are step(s) located to the right of the transaction counter.
- The step(s) is/are used to access Customer Meeting Rooms 2 and 3.
- There is/are 2 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 13cm.
- The depth of the step(s) is/are between 30cm and 45cm.
- The depth of the step(s) is 30cm.
- There is not a/are not handrail(s) at the step(s).
- The lighting levels at the step(s) are good.
Customer Meeting Room(s) (Room 2)
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Access to the Room
View
- The room surveyed was Room 2.
- Room 2 is located towards the rear of the branch.
- There is not wayfinding signage for the room.
- There is not clear signage for the room (on or near the door).
- Colleagues can provide assistance getting to the room.
- The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is not step free access into the room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 80cm.
- The colour contrast between the external door and wall is medium.
- The colour contrast between the internal door and wall is medium.
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Room Details
View
- There is a portable hearing assistance system available for the room.
- There is some fixed furniture within the room.
- The distance between the floor and the underside of the table is 70cm.
- A height adjustable desk is not available.
- There is a/are chair(s) with armrests on both sides within the room.
- There are no potential trip hazards within the room.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The colour contrast between the walls and floor is high.
- The lighting levels are good.
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Comments
View
- The front of the desk does not have a knee recess.
Customer Meeting Room(s) (Room 3)
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Access to the Room
View
- The room surveyed was Room 3.
- Room 3 is located at the rear of the branch.
- There is not wayfinding signage for the room.
- There is not clear signage for the room (on or near the door).
- Colleagues can provide assistance getting to the room.
- The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is not step free access into the room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 78cm.
- The colour contrast between the external door and wall is high.
- The colour contrast between the internal door and wall is high.
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Room Details
View
- There is a portable hearing assistance system available for the room.
- There is some fixed furniture within the room.
- The distance between the floor and the underside of the table is 70cm.
- A height adjustable desk is not available.
- There is a/are chair(s) with armrests on both sides within the room.
- There are no potential trip hazards within the room.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The colour contrast between the walls and floor is high.
- The lighting levels are good.
Toilet with Adaptations
- There is not an/are not accessible toilet(s) for public use.
Standard Toilet(s)
- Standard toilet facilities are not available.