Access Guide
Branch Information
- For opening times and services available in this branch, please visit the Solihull branch page on the Skipton Building Society website.
- This branch is located in/on a main shopping street/area.
- The main shopping street/area is pedestrianised.
- There is not a colleague trained in British Sign Language.
- There is a colleague that is a dementia friend.
- The branch does have a magnifying glass available.
- The branch does have a signature guide available.
- The alternative formats documents can be provided in include; large print on request, audio on request and Braille on request.
- There is a/are hearing assistance system(s) available.
- There is a/are hearing assistance system(s) available for the transaction desks and customer meeting rooms.
- For information about the Skipton video appointment service, please visit the Skipton Link page on the Skipton Building Society website
Public Transport and Parking
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Public Transport
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- There is a bus stop within approximately 150m of the branch.
- The nearest train station is Solihull.
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Parking
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- The branch does not have its own car park.
- Clearly signed and/or marked on street Blue Badge parking bays are available.
- The on street Blue Badge parking bay(s) is/are located on Drury Lane.
- There is a public car park within approximately 200m of the branch.
- The public parking facilities are located on Poplar Road (Marks & Spencer Car Park).
Approach
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Approach
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- The surface of the approach is stone/concrete tiles.
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Ramp/Slope
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- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a slight gradient.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located on the High Street.
- There is external signage.
- The sign(s) is/are located above the entrance.
- The branch is clearly signed with 'Skipton Building Society'.
- There is a list of services at the entrance area.
- There is ramped/sloped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with the immediate surroundings.
- The main door(s) open(s) automatically (away from you).
- The main automatic door(s) is/are push pad or push button activated.
- The entry push pad or push button is 92cm from floor level.
- The exit push pad or push button is 92cm from floor level.
- The door(s) is/are single width.
- The width of the door opening is 92cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Ramp/Slope
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- The ramp/slope is located immediately beyond the entrance and to the right.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides.
- The width of the ramp/slope is 100cm.
- The lighting levels at the ramp/slope are good.
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Comments
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- The turn from the entrance to the ramp has at least 150 x150cm turning space.
- Large wheelchairs, mobility scooters and double buggies may find it difficult to manoeuvre on turning.
Branch Internal Access
- There is step-free access throughout the branch.
- The type of flooring in the branch is carpet.
- The lighting levels are good.
- There is a seating area available in the branch.
- Seating in the branch includes; chairs with armrests, sofas and armchairs.
- There is sufficient space for a wheelchair user to use the seating area.
Transaction Counter
- The counter is located in front of ramp.
- The counter is approximately 5m from the ent.
- The counter is clearly visible from the entrance.
- There is ramped/sloped access to the counter.
- There is a clear unobstructed route to the counter.
- There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
- The counter is placed in front of a background which is patterned.
- The lighting levels at the counter are good.
- The height of the counter is 110cm.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- There is a hearing assistance system at the counter.
- The type of system is a portable loop.
- The hearing system is available only on request.
- The hearing assistance system is signed.
- Colleagues are trained to use the system.
Transaction Desk(s)
- There is/are 1 desk(s) in the branch.
- The desk(s) is/are located on the right of the branch.
- The nearest desk is approximately 5m from the entrance/lift.
- The desk(s) is/are not clearly signed.
- There is step-free access to the desk(s).
- There is a clear unobstructed route to the desk(s).
- There are not windows, TVs, glazed screens or mirrors at/behind the desk(s) which could adversely affect the ability of someone to lip read.
- The desk(s) is/are not placed in front of a background which is patterned.
- The lighting levels at the desk(s) are good.
- The distance between the floor and the underside of the desk(s) is 70cm.
- There is sufficient space to write or sign documents on the desk(s).
- All of the desks have clear space under them.
- There is a hearing assistance system at the desk(s).
- The system is a portable loop.
- The hearing system is available only on request.
- Some of the hearing assistance systems are signed.
- Colleagues are trained to use the system.
Customer Meeting Room(s) (Room 1)
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Access to the Room
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- The room surveyed was Room 1.
- Room 1 is located towards the rear of the branch.
- There is not wayfinding signage for the room.
- There is not clear signage for the room (on or near the door).
- Colleagues can provide assistance getting to the room.
- The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access into the room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 83cm.
- The colour contrast between the external door and wall is low.
- The colour contrast between the internal door and wall is low.
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Room Details
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- There is a portable hearing assistance system available for the room.
- There is fixed furniture within the room.
- The distance between the floor and the underside of the table is 72cm.
- There is sufficient space for a wheelchair user to turn within the room.
- A height adjustable desk is not available.
- There is a/are chair(s) with armrests on both sides within the room.
- There are no potential trip hazards within the room.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The colour contrast between the walls and floor is high.
- The lighting levels are good.
Customer Meeting Room(s) (Room 2)
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Access to the Room
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- The room surveyed was Room 2.
- Room 2 is located on the left, towards the rear of the branch.
- There is not wayfinding signage for the room.
- There is not clear signage for the room (on or near the door).
- Colleagues can provide assistance getting to the room.
- The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access into the room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 87cm.
- The colour contrast between the external door and wall is low.
- The colour contrast between the internal door and wall is low.
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Room Details
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- There is a portable hearing assistance system available for the room.
- There is fixed furniture within the room.
- The distance between the floor and the underside of the table is 71cm.
- A height adjustable desk is not available.
- There is a/are chair(s) with armrests on both sides within the room.
- There are no potential trip hazards within the room.
- The colour contrast between the walls and floor is high.
- The lighting levels are good.
Customer Meeting Room(s) (Room 3)
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Access to the Room
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- The room surveyed was Room 3.
- Room 3 is located on the right, towards the rear of the building.
- There is not wayfinding signage for the room.
- There is not clear signage for the room (on or near the door).
- Colleagues can provide assistance getting to the room.
- The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access into the room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 87cm.
- The colour contrast between the external door and wall is low.
- The colour contrast between the internal door and wall is low.
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Room Details
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- There is a portable hearing assistance system available for the room.
- There is fixed furniture within the room.
- A height adjustable desk is not available.
- There is a/are chair(s) with armrests on both sides within the room.
- There are no potential trip hazards within the room.
- The colour contrast between the walls and floor is high.
- The lighting levels are good.
Toilet with Adaptations (Right Hand Transfer)
- There is an/are accessible toilet(s) for public use.
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Location and Access
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- This accessible toilet is located at the rear of the branch, on the right.
- There is ramped/sloped access into the accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The door opens outwards.
- The door is light.
- The door is locked by a lever twist.
- The width of the accessible toilet door is 87cm.
- The door has a horizontal grab rail.
- The dimensions of the accessible toilet are 170cm x 220cm.
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The toilet has a non-slip floor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 100cm.
- The transfer space is obstructed by waste bins.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is a flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are general waste (with no lid) and female sanitary disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 132cm from the floor.
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Position of Fixtures
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- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is a shelf next to the toilet.
- The shelf is not between 90cm and 100cm.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 48cm.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm.
- The height of the toilet roll holder is 76cm.
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm.
- The height of the wash basin is 74cm.
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The wash basin tap type is lever.
- There is a mixer tap.
- Taps do not have clear markings to indicate hot and cold settings.
- There is a soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 88cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm.
- The height of the towel dispenser is 82cm.
- The hand dryer cannot be reached from seated on the toilet.
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Colour Contrast and Lighting
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- The contrast between the external door and wall is low.
- The contrast between the internal door and wall is low.
- The contrast between the dropdown rail(s) and wall is high.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The toilet seat colour contrast is high.
- The contrast between the walls and floor is low.
- The lighting levels are good.
Standard Toilet(s)
- Standard toilet facilities are not available.