You are on Branch Information. Skip to the next section.

Branch Information

• For opening times and services available in this branch, please visit the Woking branch page on the Skipton Building Society website.
• This branch is located in/on a main shopping street/area.
• The main shopping street/area is pedestrianised.
• The branch is located within Wolsey Place Shopping Centre.
• The details within this access guide relate to the Skipton Building Society branch and not the shopping centre.
• Woking Shopping link (new tab) - click here.
• Colleagues do receive diversity and inclusion training.
• There is not a colleague trained in British Sign Language.
• There is a colleague that is a dementia friend.
• The branch does have a magnifying glass available.
• The branch does have a signature guide available.
• The alternative formats documents can be provided in include; audio on request, large print on request, Braille on request, Makaton on request, different languages on request and voice recognition CD on request.
• There is a/are hearing assistance system(s) available.
• There is a/are hearing assistance system(s) available for the transaction desks and customer meeting rooms.
• For information about the Skipton video appointment service, please visit the Skipton Link page on the Skipton Building Society website

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is a bus stop within approximately 150m of the branch.
  • The nearest train station is Woking.
• Parking View
  • The branch does not have its own car park.
  • Clearly signed and/or marked on street Blue Badge parking bays are available.
  • The on street Blue Badge parking bay(s) is/are located on Commercial Way.

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is block paving.
  • There is step-free access on the approach.
  • There is a slope with a very slight incline.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located on Mercia Walk.
  • There is external signage.
  • The sign(s) is/are located above the entrance.
  • The branch is clearly signed with 'Skipton Building Society'.
  • There is a list of services at the entrance area.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
  • The main door(s) open(s) automatically (away from you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The entry push pad or push button is 110cm from floor level.
  • The exit push pad or push button is 90cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 85cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Branch Internal Access. Skip to the next section.

Branch Internal Access

• There is step-free access throughout the majority of the branch.
• The type of flooring in the branch is carpet.
• There is some flooring in the branch which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The lighting levels are good.
• There is a seating area available in the branch.
• Seating in the branch includes; chairs with armrests.
• There is sufficient space for a wheelchair user to use the seating area.

You are on Counter. Skip to the next section.

Counter

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• Counter View
  • The counter is located ahead after you.
  • The counter is approximately 2m (2yd 7in) from the entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is 110cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the counter.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing assistance system.

You are on Transaction Desk(s). Skip to the next section.

Transaction Desk(s)

• There is/are 1 desk(s) in the branch.
• The desk(s) is/are located at the front of the branch.
• The nearest desk is approximately 3m from the entrance/lift.
• The desk(s) is/are not clearly signed.
• There is step-free access to the desk(s).
• There is a clear unobstructed route to the desk(s).
• There are not windows, TVs, glazed screens or mirrors at/behind the desk(s) which could adversely affect the ability of someone to lip read.
• The desk(s) is/are not placed in front of a background which is patterned.
• The lighting levels at the desk(s) are good.
• The distance between the floor and the underside of the desk(s) is 71cm.
• There is sufficient space to write or sign documents on the desk(s).
• All of the desks have clear space under them.
• There is a hearing assistance system at the desk(s).
• The system is a portable loop.
• Some of the hearing assistance systems are signed.
• Colleagues are trained to use the system.

You are on Customer Meeting Room(s) (1). Skip to the next section.

Customer Meeting Room(s) (1)

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• Access to the Room View
  • 1 is located at the front of the branch on the right hand side.
  • There is not wayfinding signage for the room.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 87cm.
  • The colour contrast between the external door and wall is medium.
  • The colour contrast between the internal door and wall is medium.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • There is not fixed furniture within the room.
  • The distance between the floor and the underside of the table is 71cm.
  • There is not sufficient space for a wheelchair user to turn within the room.
  • A height adjustable desk is not available.
  • There is a/are chair(s) with armrests on both sides within the room.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are good.

You are on Customer Meeting Room(s) (2). Skip to the next section.

Customer Meeting Room(s) (2)

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• Access to the Room View
  • 2 is located at the rear of the branch on the left hand side.
  • There is not wayfinding signage for the room.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 87cm.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is high.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • There is not fixed furniture within the room.
  • The distance between the floor and the underside of the table is 71cm.
  • There is sufficient space for a wheelchair user to turn within the room.
  • A height adjustable desk is not available.
  • There is a/are chair(s) with armrests on both sides within the room.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are good.

You are on Customer Meeting Room(s) (3). Skip to the next section.

Customer Meeting Room(s) (3)

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• Access to the Room View
  • 3 is located at the rear of the branch on the left hand side.
  • There is not wayfinding signage for the room.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are light.
  • The width of the door opening is 86cm.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is high.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • There is fixed furniture within the room.
  • The distance between the floor and the underside of the table is 71cm.
  • There is sufficient space for a wheelchair user to turn within the room.
  • A height adjustable desk is not available.
  • There is a/are chair(s) with armrests on both sides within the room.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are moderate to good.

You are on Level Change (Room 4 and Staff Standard Toilets). Skip to the next section.

Level Change (Room 4 and Staff Standard Toilets)

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• Step(s) View
  • There is a/are step(s) located at the rear of the branch.
  • The step(s) is/are used to access the first floor office and staff standard toilets.
  • There is/are 15+ step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The depth of the step(s) is 28cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.
• Comments View
  • There is a single heavy door which pushes away from you to access the stairs, as shown in photograph 1.
  • The width of the door is 74cm.
  • There are 2 steps in front of the door which are 14cm high with no handrails as shown in photograph 2.

You are on Customer Meeting Room(s) (4). Skip to the next section.

Customer Meeting Room(s) (4)

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• Access to the Room View
  • The room surveyed was Room 4.
  • Room 4 is located on the first floor at the front of the branch.
  • There is not wayfinding signage for the room.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is not step free access into the room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 74cm.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is high.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • There is not fixed furniture within the room.
  • The distance between the floor and the underside of the table is 71cm.
  • A height adjustable desk is not available.
  • There is a/are chair(s) with armrests on both sides within the room.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are good.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is not an/are not accessible toilet(s) for public use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.