You are on Introduction. Skip to the next section.

Introduction

• Route Plan - Slough Station to MyCouncil Landmark Place link (new tab) - click here.
• Route Plan - Slough Station to The Curve link (new tab) - click here.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Parking (Slough Station East Approach). Skip to the next section.

Parking (Slough Station East Approach)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Https://www.apcoaconnect.com.
  • The car park is located in Brunel Way.
  • The car park type is open air/surface.
  • There is/are 3 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 230cm x 460cm (7ft 7in x 15ft 1in).
  • The nearest Blue Badge bay is 25m (27yd 1ft) from the ticket office entrance.
  • The furthest Blue Badge bay is 30m (32yd 2ft) from the ticket office entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located between the train station and the Porter Building.

You are on Parking (Slough Station West Approach). Skip to the next section.

Parking (Slough Station West Approach)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located to the left hand side of the station.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is a road to cross between the car park and the entrance.
  • The road is generally quiet.
  • The car park does not have a height restriction barrier.
• Comments View
  • There are no marked out Blue Badge bays.

You are on Outside Access (Brunel Way Ticket Office Entrance). Skip to the next section.

Outside Access (Brunel Way Ticket Office Entrance)

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• Entrance View
  • This information is for the entrance located in Brunel Way.
  • There is step-free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are permanently held open.
  • The door(s) is/are double width.
  • The width of the door opening is 167cm.
• Comments View
  • There are separate entry and exit doors beside each other that are identical.

You are on Counter (Brunel Way Ticket Office). Skip to the next section.

Counter (Brunel Way Ticket Office)

• The counter is 6m (6yd 1ft) from the entrance.
• There is level access to the counter from the entrance.
• There is a touchscreen.
• The touch screen is not at a suitable height for a wheelchair user.
• There is not a bell to attract attention.
• There is sufficient space to write or sign documents on the counter.
• The height of the counter is 97cm (3ft 2in).
• There is not a lowered section.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 06/02/2023.
• The hearing assistance system was working at the time of testing.
• Lighting levels are good.

You are on Ticket barriers. Skip to the next section.

Ticket barriers

• There are 8 standard ticket release automatic barriers.
• The standard barriers are 55cm wide.
• There are 2 Disabled ticket release automatic barriers.
• The Disabled barriers are 90cm wide.

You are on Outside Access (Railway Terrace Entrance). Skip to the next section.

Outside Access (Railway Terrace Entrance)

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• Entrance View
  • This information is for the entrance located in Railway Terrace.
  • There is step-free access at this entrance.
  • There are no doors at this entrance.
• Comments View
  • There are automatic ticket barriers here with a width of 92cm.
  • The ticket reader is 90cm high.

You are on Counter (Railway Terrace Ticket Office). Skip to the next section.

Counter (Railway Terrace Ticket Office)

• The counter is 1m (3ft 3in) from the entrance.
• There is level access to the counter from the entrance.
• There is not a bell to attract attention.
• There is sufficient space to write or sign documents on the counter.
• The height of the counter is 70cm (2ft 4in).
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.
• Lighting levels are moderate to good.

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• Comments View
  • There is a second ticket office window on platform 5 at this ticket office.
  • The height of the second window 96cm.

You are on Counter (Customer Assistance). Skip to the next section.

Counter (Customer Assistance)

• The counter is 50m (54yd 2ft) from the lift.
• There is level access to the counter from the entrance.
• There is not a bell to attract attention.
• There is sufficient space to write or sign documents on the counter.
• The height of the counter is 58cm (1ft 11in).
• There is not a hearing assistance system.
• Lighting levels are moderate to good.

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• Comments View
  • At the time of surveying the sound enhancement system at this counter was not in place.

You are on Waiting Rooms. Skip to the next section.

Waiting Rooms

• There is an automatic door to the waiting room on platform 5.
• The door is push pad operated.
• There is fixed seating with armrests on both sides.
• There is a screen with train information located within the waiting room.
• There is a manual door to the waiting room shared between platforms 3 and 4.

You are on Eating and Drinking (Puccinos). Skip to the next section.

Eating and Drinking (Puccinos)

• The following information is for the café.
• The café is located on platform 5.
• The bar does serve food.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks cannot be brought to the table.
• There is not a lowered section at the counter.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is not available.
• Drinking straws are available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

You are on Train Station. Skip to the next section.

Train Station

• The station is staffed.
• There is an office to obtain help.
• The office to obtain help is 50m (54yd 2ft) from the platform 5 lift.
• This office is located on platform 5.
• There is a ticket office.
• The ticket office is located to the right as you enter the ticket office entrance.
• The ticket office is 6m (6yd 1ft) from the ticket office entrance.
• The train companies operating from within this station are Great Western Railway.
• The train companies that operate within this station include:.
• Please click here for access information for Great Western Railway.
• There is a taxi rank at the station.
• The taxi rank is located in Brunel Way.
• The taxi rank is 15m (16yd 1ft) from the ticket office entrance.
• Shops and services within the station include Puccino's kios.
• All key concourse shops and services have level access.
• There are 5 platform(s) in the station.
• The platform(s) which has/have level access is / are 1 and 5.
• The platform(s) accessed by lift is / are 2, 3, 4 and 5.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1, 2, 3, 4, and 5.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are 1, 2, 3, 4, and 5.
  • Accessible toilets are located on the platform(s).
  • Accessible toilets are located on platform(s) 2 and 5.
  • Accessible toilets are not located on the main station concourse.
  • There is a wheelchair available to borrow.
  • To borrow a wheelchair, contact a member of staff.
• Comments View
  • There are portable ramps located on all platform. The ramps are 80cm wide.

You are on Level Change (Footbridge). Skip to the next section.

Level Change (Footbridge)

• There is a ramp/slope to access this area/service.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.
• There is a/are step(s) to access this area/service.
• The step(s) is/are located on every platform.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• The ramp/slope does not bypass the step(s).
• There is a lift to access this area/service.
• The lift does bypass the step(s).
• The lift does not bypass the ramp/slope.

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• Comments View
  • There are 3 similar sets of stairs located on each platform.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located beyond the stairs to the footbridge.
• The lift is a standard lift.
• The floors which are accessible by this lift are platform to footbridge.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 60m (65yd 1ft) from the Railway Terrace entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 167cm x 160cm (5ft 6in x 5ft 3in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

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• Comments View
  • The lift surveyed and shown in the photographs is located on platform 5.
  • There are similar lifts to the one surveyed to access platforms 1/2 and 3/4.

You are on Accessible Toilet (Platform 1). Skip to the next section.

Accessible Toilet (Platform 1)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 20m (21yd 2ft) from the ticket office entrance.
  • This accessible toilet is located on platforms 1 and 2.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 93cm (3ft 1in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 255cm x 168cm (8ft 4in x 5ft 6in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 190cm (6ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 123cm (4ft).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is poor.
  • The lighting levels are moderate to good.

You are on Accessible Toilet (Platform 5). Skip to the next section.

Accessible Toilet (Platform 5)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 30m (32yd 2ft) from the lift or Railway Terrace entrance.
  • This accessible toilet is located on platform 5.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 95cm (3ft 1in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 168cm x 220cm (5ft 6in x 7ft 3in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 100cm (3ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 42cm (1ft 5in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 104cm (3ft 5in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.

You are on Standard Toilet(s) (Platform 5). Skip to the next section.

Standard Toilet(s) (Platform 5)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located on platform 5.
  • The female toilet(s) is/are approximately 30m (32yd 2ft) from the lift.
  • Inside the venue, there is level access to the female toilet(s).
  • Lighting levels in the female toilets are moderate to good.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located in platform 5.
  • The male toilet(s) is/are approximately 80m (87yd 1ft) from the lift.
  • Inside the venue, there is level access to the male toilet(s).
  • Lighting levels in the male toilets are moderate to good.
• Access to Standard Female and Male Toilet(s) View
  • Lighting levels in the female and male toilets are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located on platform 5 next to female toilet.
  • The height of the baby change table once extended is 75cm (2ft 6in).
  • Inside the venue, there is level access to the baby change facility.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.