You are on Location. Skip to the next section.

Location

• The venue is situated outside the centre of the town or city.
• This venue is situated in Chelmsley Wood.
• The venue is situated on a road which has a steep gradient.
• The nearest mainline station is Birmingham International.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

Collapse all Expand all

• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is located to the front and left of the hotel.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot be booked in advance.
  • There is/are 8 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 370cm x 620cm (12ft 2in x 20ft 4in).
  • The nearest Blue Badge bay is 16m (17yd 1ft) from the main accessible entrance.
  • The furthest Blue Badge bay is 28m (30yd 1ft) from the main accessible entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • The car park does not have a height restriction barrier.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is level access into the venue.
• The main door(s) open(s) by revolving.
• The door(s) is / are single.
• The width of the door opening is 140cm (4ft 7in).

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 5m (5yd 1ft) from the front entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a portable loop.
• The hearing assistance system is not signed.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was working at the time of testing.
• There is a touch screen.
• The touch screen is at a suitable height for a wheelchair user.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is a hearing assistance system.
• The system is a portable loop.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was working at the time of testing.
• This venue does play background music.
• The lighting levels are good.

Collapse all Expand all

• Comments View
  • There is level access to the conference rooms and fitness suites.

You are on Restaurant Bar Internal (Pendigo Restaurant). Skip to the next section.

Restaurant Bar Internal (Pendigo Restaurant)

• The following information is for the restaurant.
• Once inside, there is level access to the service.
• Food is available from the bar.
• Full table service is available.
• There is ample room for a wheelchair user to manoeuvre.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is 6m (6yd 1ft) from the lift entrance.
• The distance between the floor and the lowest table is 72cm (2ft 4in).
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is European cuisine.

You are on Restaurant Bar Internal (Ground Floor Bar). Skip to the next section.

Restaurant Bar Internal (Ground Floor Bar)

• The following information is for the bar.
• Once inside, there is level access to the service.
• Food is available from the bar.
• Full table service is available.
• Food or drinks are ordered from the counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the service counter.
• There is ample room for a wheelchair user to manoeuvre.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The distance between the floor and the lowest table is 73cm (2ft 5in).
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is a bar menu.

You are on Other Floors. Skip to the next section.

Other Floors

Collapse all Expand all

• Steps View
  • The floors which are accessible by stairs are LG-G-1-2-3-4-5.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located past reception, to the left.
• The lift is a standard lift.
• The floors which are accessible by this lift are LG-G-1-2-3-4-5.
• The lift is approximately 20m (21yd 2ft) from the accessible entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 112cm (3ft 8in).
• The dimensions of the lift are 137cm x 132cm (4ft 6in x 4ft 4in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

Collapse all Expand all

• Comments View
  • There are 3 lifts.
  • The first lift to the right, is the only lift that goes to the restaurant on the lower ground floor. This is the only lift that does not have a mirror to aid reversing.

You are on Room. Skip to the next section.

Room

Collapse all Expand all

• General Information View
  • The Tourist Board rating is 4.
  • There are 242 rooms in total.
  • There are 0 standard ground floor rooms.
• Accessible Rooms View
  • There are accessible ensuite facilities.
  • There is / are 12 room(s) which has / have accessible ensuite facilities.
• Accessible Room View
  • The height of the bed is 55cm.
  • The measurement between the bed base and floor is 16cm (6in).
• Accessible Ensuite View
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The dimensions of the accessible ensuite are 159cm x 151cm (5ft 3in x 4ft 11in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 69cm (2ft 3in).
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet, the wall mounted grab rails are on the right.
  • The toilet seat is 44cm (1ft 5in) above floor level.
  • There is a toilet roll holder.
  • The toilet roll holder is placed higher than 100cm in height.
  • The height of the toilet roll holder is 114cm (3ft 9in).
  • There is a sink.
  • The height of the sink is 81cm (2ft 8in).
  • The tap type is lever.
  • There is a functional emergency alarm available in the ensuite.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
• Bath and Shower View
  • There is a bath.
  • The height of the side of the bath from floor level is 57cm (1ft 10in).
  • There is a shower over the bath.
  • The shower control type is twist/turn.
• Wheel In Shower View
  • There is not a wheel in shower.
• Signage, colour contrast and lighting in accessible rooms View
  • The visual contrast between the walls and floor is high.
• Ground Floor Standard Rooms View
  • There are not standard rooms on the ground floor.
• Comments View
  • The accessible rooms are located on floors 1 and 2.
  • The height of the shower control is 50cms.
  • There is a fitness suite.
  • Vibrating pillows and flashing alarms are available.

You are on Toilet with Adaptations (Lower Ground Floor - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Lower Ground Floor - Left Hand Transfer)

• Accessible toilet facilities are available.

Collapse all Expand all

• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 18m (19yd 2ft) from the accessible entrance.
  • This accessible toilet is located outside the restaurant entrance.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 154cm x 215cm (5ft 1in x 7ft 1in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 90cm (2ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and waste paper pedal bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 124cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 104cm (3ft 5in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the external door and wall.
  • There is a high visual contrast between the internal door and wall.
  • There is a low colour contrast between the wall-mounted grab rail(s) and wall.
  • There is a low colour contrast between the dropdown rail(s) and wall.
  • There is a high colour contrast between the walls and floor.
  • The lighting levels are good.

You are on Toilet with Adaptations (Ground Floor - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Ground Floor - Left Hand Transfer)

• Accessible toilet facilities are available.

Collapse all Expand all

• Location and Access View
  • There is tactile and pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 33m (36yd 3in) from the accessible entrance.
  • This accessible toilet is located just past reception.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 143cm x 226cm (4ft 8in x 7ft 5in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 67cm (2ft 2in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 124cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 104cm (3ft 5in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a low colour contrast between the external door and wall.
  • There is a high visual contrast between the internal door and wall.
  • There is a low colour contrast between the wall-mounted grab rail(s) and wall.
  • There is a low colour contrast between the dropdown rail(s) and wall.
  • There is a high colour contrast between the walls and floor.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located on the left wall within the toilet with adaptations.
  • The height of the baby change table once extended is 95cm (3ft 1in).

You are on Standard Toilet(s) (Lower Ground Floor). Skip to the next section.

Standard Toilet(s) (Lower Ground Floor)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located outside the restaurant entrance.
  • The female toilet(s) is/are approximately 19m (20yd 2ft) from the accessible entrance.
  • Inside the venue, there is level access to the female toilet(s).
  • This is by lift.
  • Lighting levels in the female toilets are good.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located outside the restaurant entrance.
  • The male toilet(s) is/are approximately 20m (21yd 2ft) from the accessible entrance.
  • Inside the venue, there is level access to the male toilet(s).
  • This is by lift.
  • An ambulant toilet cubicle with wall mounted grab rails is available.
  • Lighting levels in the male toilets are good.

You are on Standard Toilet(s) (Ground Floor). Skip to the next section.

Standard Toilet(s) (Ground Floor)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located past reception.
  • The female toilet(s) is/are approximately 34m (37yd 7in) from the accessible entrance.
  • Inside the venue, there is level access to the female toilet(s).
  • Lighting levels in the female toilets are good.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located past reception.
  • The male toilet(s) is/are approximately 32m (34yd 2ft) from the accessible entrance.
  • Inside the venue, there is level access to the male toilet(s).
  • Lighting levels in the male toilets are good.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are available in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located in the open areas around the hotel and lake.