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Crowne Plaza

Pendigo Way, National Exhibition Centre, Birmingham, West Midlands, B40 1PS

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Access Guide

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Location

  • The venue is situated outside the centre of the town or city.
  • This venue is situated in Chelmsley Wood.
  • The venue is situated on a road which has a steep gradient.
  • The nearest mainline station is Birmingham International.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • There are 8 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 370cm x 620cm (12ft 2in x 20ft 4in).
    • The nearest designated bay is 16m (17yd) from the main accessible entrance.
    • The car park surface is tarmac.
    • The car park does not have a height restriction barrier.

Outside Access (Main Entrance)

  • There is level access into the venue.
  • The bell is in a suitable position to allow wheelchair users to gain access.
  • The main doors open towards you (pull).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 84cm (2ft 9in) wide.
  • Comments View
    • These doors are situated beside the automatically operated revolving doors at the entrance.

Reception

  • The reception desk is 5m (16ft 5in) from the front entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does play background music.
  • The lighting levels are bright.
  • Comments View
    • There is level access to the conference rooms and fitness suites.

Restaurant Bar Internal (Pendigo Restaurant)

  • Once inside, there is level access to the service.
  • Full table service is available.
  • There is ample room for a wheelchair user to manoeuvre.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • The distance between the floor and the lowest table is 72cm (2ft 4in).
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is European cuisine.

Restaurant Bar Internal (Bar)

  • Once inside, there is level access to the service.
  • Full table service is available.
  • There is ample room for a wheelchair user to manoeuvre.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • The distance between the floor and the lowest table is 73cm (2ft 5in).
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is a bar menu.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are LG-G-1-2-3-4-5.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is bright.

Lift

  • There is a lift for public use.
  • The lift is located past reception.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LG-G-1-2-3-4-5.
  • The lift is 20m (22yd) from accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 137cm x 132cm (4ft 6in x 4ft 4in).
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The lift controls do have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is bright.
  • Comments View
    • There are 4 lifts.
    • The first lift only goes to the restaurant on the lower ground floor. This is the only lift that does not have a mirror to aid reversing.

Room

  • General Information View
    • The Tourist Board rating is 4.
    • There are 242 rooms in total.
    • There are 0 standard ground floor rooms.
  • Accessible Rooms View
    • There are accessible ensuite facilities.
    • There is / are 12 room(s) which has / have accessible ensuite facilities.
  • Accessible Room View
    • The height of the bed is 55cm.
    • The measurement between the bed base and floor is 16cm (6in).
  • Accessible Ensuite View
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The dimensions of the accessible ensuite are 159cm x 151cm (5ft 3in x 4ft 11in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 69cm (2ft 3in).
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet, the wall mounted grab rails are on the right.
    • The toilet seat is 44cm (1ft 5in) above floor level.
    • There is a toilet roll holder.
    • The toilet roll holder is placed higher than 100cm in height.
    • The height of the toilet roll holder is 114cm (3ft 9in).
    • There is a sink.
    • The height of the sink is 81cm (2ft 8in).
    • The tap type is lever.
    • There is a functional emergency alarm available in the ensuite.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
  • Bath and Shower View
    • There is a bath.
    • The height of the side of the bath from floor level is 57cm (1ft 10in).
    • There is a shower over the bath.
    • The shower control type is twist/turn.
  • Wheel In Shower View
    • There is not a wheel in shower.
  • Signage, colour contrast and lighting in accessible rooms View
    • The colour contrast between the walls and floor is high.
  • Ground Floor Standard Rooms View
    • There are not standard rooms on the ground floor.
  • Comments View
    • The accessible rooms are located on floors 1 and 2.
    • The height of the shower control is 50cms.
    • There is a fitness suite.
    • Vibrating pillows and flashing alarms are available.

Accessible Toilet (Lower Ground Floor)

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • This accessible toilet is approximately 18m (19yd 2ft) from the accessible entrance.
    • This accessible toilet is located outside the restaurant entrance.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The dimensions of the accessible toilet are 154cm x 215cm (5ft 1in x 7ft 1in).
    • There is a lateral transfer space.
    • The tap type is lever.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are not available in the cubicle.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 104cm (3ft 5in).
    • There is a wash basin.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • Wall mounted and drop down rails are available.

Accessible Toilet (Ground Floor)

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • This accessible toilet is approximately 33m (36yd 3in) from the accessible entrance.
    • This accessible toilet is located past reception.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The dimensions of the accessible toilet are 143cm x 226cm (4ft 8in x 7ft 5in).
    • There is not a lateral transfer space.
    • The tap type is lever.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 104cm (3ft 5in).
    • There is a wash basin.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • Wall mounted and drop down rails are available.
    • There are baby changing facilities in the accessible toilet.

Standard Toilet(s) (Lower Ground Floor)

Standard Toilet(s) (Ground Floor)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are available in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located in the open areas around the hotel and lake.