You are on Overview. Skip to the next section.

Overview

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• About View
  • This is a Family Hub, a one-stop-shop for children, young people and parents to access support and take part in fun activities.
  • Facilities available in the venue include: Bookable activity spaces, kitchen and organised activities for parents, families and young people.
  • View information on opening times
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is on-street Blue Badge Bay parking and on-street standard parking.
  • The nearest train station is Water Orton.
• Getting In and Around View
  • There is step-free access via slope at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • Access throughout may include manual doors.
  • The ground and first floors can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • Additional equipment which can be borrowed or hired includes: mobile electric hoist.
  • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
  • There is not a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Additional facilities/services include: a pay phone.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 2 toilets with adaptations.
  • Toilets with adaptations are located on the ground and first floors.
  • The transfer space varies between left and right in the toilets with adaptations.
  • The male and female step-free toilet facilities are located on the first floor.
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located within the toilets with adaptations.

You are on Parking. Skip to the next section.

Parking

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• Drop-off Point View
  • There is not a designated drop-off point available.
• On-street Parking View
  • On-street designated Blue Badge parking and standard parking is available.
  • The on-street designated Blue Badge parking bays are located on Burtons Way.
  • The Blue Badge bays are signposted but have no markings.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located at the front of the building.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via slope at the entrance.
• The slope has a slight gradient.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 140cm.
• There is a small lip on the threshold of the opening.
• The doors have a low visual contrast.
• There is a second set of double automatic doors .
• The second set of doors open by sliding.
• The width of the opening is 152cm.
• There is a small lip on the threshold of the opening.
• The second set of doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Reception. Skip to the next section.

Reception

• The reception is located ahead from the main entrance.
• The distance from the main entrance is 2m.
• There is step-free level access to reception.
• The height of the reception desk is 73cm.
• The reception has glazed screens.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this area.
• Lighting levels were even at the time of the survey.

You are on Getting Around. Skip to the next section.

Getting Around

• There is step-free level access throughout all areas, this may include the use of a lift.
• Access throughout may include manual doors and doors permanently held open.
• There is a high visual contrast between the walls and floor in the majority of walkways.
• There is background noise in this area which varies depending on the function/event.
• Wayfinding signage is not provided.
• Lighting levels vary due to the size of the space.

You are on Library (Library Self Service). Skip to the next section.

Library (Library Self Service)

• There is step-free level access throughout the library.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• The walls and floor have a high visual contrast.
• Seating available in the library includes: chairs with armrests, chairs without armrests, sofas and stools.
• Furniture available in the library includes: tables.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is suitable for wheelchair users.
• Lighting levels vary due to the size of the space.
• There is not a hearing assistance system.
• The touchscreen has the following accessibility aids: large text.
• When made accessible the height of the touchscreen display ranges from 105cm to 146cm from the floor.

You are on Area (Meet and Greet). Skip to the next section.

Area (Meet and Greet)

• On the ground floor, to the left from reception.
• There is no signage on or near the door.
• There is step-free level access into this area.
• There is a single automatic door with a high visual contrast.
• The door has a locked extension leaf.
• The locked extension leaf can be opened on request.
• The door opens away from you.
• The width of the opening is 82cm.
• There is a push pad or push button to exit at a height of 120cm.
• Facilities available in this area include: information centre and waiting area.
• There is step-free level access throughout the area.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The walls and floor have a high visual contrast.
• Some of the walls have a reflective finish.
• Seating available in this area includes: chairs without armrests, armchairs and sofas.
• Furniture available in this area includes: tables and coffee tables.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this area.
• Lighting levels vary due to the size of the space.

You are on Room (Clinical Room). Skip to the next section.

Room (Clinical Room)

• The room is located on the ground floor, off the meet and greet area.
• The distance from the main entrance is 13m.

You are on Kitchen (Ground Floor). Skip to the next section.

Kitchen (Ground Floor)

• The kitchen is located on the ground floor, behind reception.
• There is step-free level access into the kitchen.
• There is a single manual door with a high visual contrast.
• The door opens away from you.
• The width of the opening is 82cm.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The walls and floor have a high visual contrast.
• The work surface is 92cm from the floor.
• A lowered work surface is not available.
• Overhead and under counter cupboards are available.
• The hob is 92cm from the floor.
• The oven is at a suitable height for a wheelchair user.
• The sink is 92cm from the floor.
• The sink has a twist turn mixer tap.
• Facilities within the kitchen include a microwave, a dishwasher, a kettle and a fridge freezer.
• Seating available in the kitchen includes: chairs without armrests.
• Furniture available in the kitchen includes: tables.
• The surface height of the tables is suitable for wheelchair users.
• The clear height under the tables is suitable for wheelchair users.
• Lighting levels vary due to the size of the space.

You are on Toilet with Adaptations (Right Hand Transfer - Ground Floor). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer - Ground Floor)

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• Location and Access View
  • The toilet surveyed is located on the ground floor, behind reception.
  • The distance from the main entrance is 16m.
  • The most accessible route to the toilet has manual doors and step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 80cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 150cm (width) x 235cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 90cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 108cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 93cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 104cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 80cm.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located behind reception.
• The distance from the main entrance is 20m.
• The most accessible route to the lift has manual doors and step-free level access.
• The ground and first floors are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings, Braille markings and a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 91cm.
• The internal dimensions of the lift are 157cm (width) x 145cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a medium visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a visual floor indicator, an audible announcer and a mirror to aid reversing.
• Lighting levels were even at the time of the survey.

You are on Stairs. Skip to the next section.

Stairs

• The stairs surveyed are located at the rear of the building.
• The ground and first floors can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels vary due to the size of the space.

You are on Kitchen (First Floor). Skip to the next section.

Kitchen (First Floor)

• The kitchen is located at the rear of the building.
• There is step-free level access into the kitchen.
• There is a single manual door with a high visual contrast.
• The door opens towards you.
• The width of the opening is 74cm.
• There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
• The walls and floor have a high visual contrast.
• The work surface is 91cm from the floor.
• A lowered work surface is not available.
• Overhead and under counter cupboards are available.
• The sink is 91cm from the floor.
• The sink has a lever mixer tap.
• Facilities within the kitchen include a kettle and a fridge.
• Lighting levels were even at the time of the survey.

You are on Area (Community Area). Skip to the next section.

Area (Community Area)

• On the first floor, at the front of the building.
• There is no signage on or near the door.
• There is step-free level access into this area.
• There is a single manual door with a low visual contrast.
• The door opens towards you.
• The width of the opening is 95cm.
• Facilities available in this area include: social area and play area.
• There is step-free level access throughout the area.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The walls and floor have a high visual contrast.
• Some of the walls have a reflective finish.
• Seating available in this area includes: chairs with armrests, chairs without armrests and benches.
• Furniture available in this area includes: tables, desks and booths.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this area.
• Lighting levels vary due to the use of large glazed walls.

You are on Room (Large Activity Room). Skip to the next section.

Room (Large Activity Room)

• The room is located on the first floor, at the front of the building.
• The distance from the lift is 12m.
• The most accessible route to the room has step-free level access and manual doors.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There are double manual doors with a high visual contrast.
• The doors open away from you.
• The width of the opening is 156cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests and chairs without armrests.
• Furniture available in the room includes: tables.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• Additional facilities/services include: a television with subtitles.
• There is background noise in this area which varies depending on the function/event.
• Lighting levels vary due to the use of large glazed walls.

You are on Room (Medium Activity Room). Skip to the next section.

Room (Medium Activity Room)

• The room is located on the first floor at the rear of the building.
• The distance from the lift is 24m.
• The most accessible route to the room has step-free level access and manual doors.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There are double manual doors with a high visual contrast.
• The doors open away from you.
• The width of the opening is 152cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: long tables.
• The tables are fixed.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• There is background noise in this area which varies depending on the function/event.
• Lighting levels vary due to the size of the space.

You are on Room (Small Activity Room). Skip to the next section.

Room (Small Activity Room)

• The room is located on the first floor, at the front of the building.
• The distance from the lift is 12m.
• The most accessible route to the room has step-free level access and manual doors.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens away from you.
• The width of the opening is 86cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests and chairs without armrests.
• Furniture available in the room includes: desks.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• There is background noise in this area which varies depending on the function/event.
• Lighting levels vary due to the use of large glazed walls.

You are on Room (Sensory Room). Skip to the next section.

Room (Sensory Room)

• The room is located on the first floor, to the right of the building.
• The distance from the lift is 20m.
• The most accessible route to the room has step-free level access and manual doors.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door has a locked extension leaf.
• The locked extension leaf can be opened on request .
• The door opens towards you.

You are on Room (Pod 1). Skip to the next section.

Room (Pod 1)

• The room is located on the first floor.
• The distance from the lift is 16m.
• The most accessible route to the room has step-free level access and manual doors.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a low visual contrast.
• The door opens by sliding.
• The width of the opening is 80cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: desks.
• The tables are fixed.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• There is background noise in this area which varies depending on the function/event.
• Lighting levels vary due to the use of large glazed walls.

You are on Entrance (Toilet Lobby). Skip to the next section.

Entrance (Toilet Lobby)

• This entrance is located on the first floor at the rear of the building.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There is a single manual door at this entrance.
• The door opens away from you.
• The width of the opening is 84cm.
• There is a small lip on the threshold of the opening.
• The door has a high visual contrast.
• There is step-free level access as you enter.

You are on Toilet with Adaptations (Left Hand Transfer - First Floor). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer - First Floor)

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• Location and Access View
  • The toilet surveyed is located on the first floor, at the rear of the building.
  • The distance from the lift is 6m.
  • The most accessible route to the toilet has step-free level access and manual doors.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 84cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 152cm (width) x 217cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 75cm (from the side of the toilet pan).
  • There is a spatula flush on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 49cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 112cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 98cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 100cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 106cm.
  • The walls and floor have a medium visual contrast.
  • Lighting levels were even at the time of the survey.
  • There is an emergency alarm cord in the toilet but it is detached at the ceiling and not functioning at time of survey.