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Hatchford Brook Family Hub

Old Lode Lane, Solihull, B92 8JE

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Access Guide

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Overview

  • About View
    • This is a Family Hub, a one-stop-shop for children, young people and parents to access support and take part in fun activities.
    • Facilities available in the venue include: Bookable activity spaces, kitchen and organised activities for parents, families and young people.
    • View information on opening times
  • Parking and Public Transport View
    • The venue has its own car park, with Blue Badge parking available.
    • There is on-street standard parking.
    • The nearest train station is Olton.
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There is step-free level access throughout the majority of areas.
    • The following areas have step-free access via ramps or slopes: the main hall, sensory room, huddle room, kitchen and Cloe Shaw room are all accessed via the ramp.
    • Access throughout may include manual doors and doors permanently held open.
  • Getting Help and Assistance View
    • There is seating available.
    • There is no hearing assistance system.
    • Documents are available in the following formats: large print (on request) and different languages (on request).
    • There is not a water bowl available for assistance dogs.
    • Additional facilities/services include: phone charging points and Wi-Fi.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located just after the entrance.
    • The toilet with adaptations has a right hand transfer space.
    • The male and female step-free toilet facilities are located just after the entrance.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located within the toilet with adaptations.

Parking

  • Car Park View
    • The car park is located in front of the building.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There is 1 designated Blue Badge parking bay available.
    • The Blue Badge bay is clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 235cm (width) x 480cm (depth).
    • There is a marked zone to both sides but not at the rear.
    • The width of the marked zone is 110cm.
    • The nearest designated bay is 6m from the main entrance.
    • The most accessible route from the Blue Badge parking has a very easy slope.
  • Charges and Restrictions View
    • This car park is for staff and visitors only.
    • Parking is free for all users.
  • Drop-off Point View
    • There is not a designated drop-off point available.
  • On-street Parking View
    • On-street standard parking is available.
    • The on-street designated Blue Badge parking bays are located on Valley Road.

Entrance (Main Entrance)

  • This entrance is located at the right, front of the building.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope at the entrance.
  • There is a bell at a height of 152cm.
  • There are double manual doors at this entrance.
  • The locked door can be opened on request.
  • The doors open towards you.
  • The width of the opening is 73cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is step-free level access as you enter.

Reception

  • The reception is located ahead from the main entrance.
  • The distance from the main entrance is 4m.
  • There is step-free level access to reception.
  • The height of the reception desk is 75cm.
  • There is not a lowered section at the desk.
  • The reception has glazed screens.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • Lighting levels were even at the time of the survey.
  • Furniture available in this area includes: tables.

Getting Around

  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via ramps or slopes: main hall, sensory room, Cloe Shaw room and the kitchen.
  • Access throughout may include manual doors and doors permanently held open.
  • There is a high visual contrast between the walls and floor in all areas.
  • There is background noise in this area which varies depending on the function/event.
  • Wayfinding signage is not provided.
  • Lighting levels vary due to the size of the space.

Area (Community Area)

  • The area is located centrally within the building.
  • There is no signage on or near the door.
  • There is step-free level access into this area.
  • There is a key pad at a height of 123cm.
  • There are double manual doors with a high visual contrast.
  • One of the doors was locked at the time of the survey.
  • The locked door can be opened on request.
  • The doors open away from you.
  • The width of the opening is 85cm.
  • There is a push pad or push button to exit at a height of 119cm.
  • Facilities available in this area include: play/activity area, computer space and quiet space work pod.
  • There is step-free level access throughout the area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs without armrests and sofas.
  • Furniture available in this area includes: tables.
  • The surface heights are suitable for wheelchair users.
  • The clear underside space of the surfaces is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • Lighting levels vary due to the size of the space.

Area (Main Hall)

  • The area is located at the centre rear of the building.
  • There is written text signage on or near the door.
  • There is step-free access via ramp into this area.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide with handrails on both sides.
  • There are double manual doors with a low visual contrast.
  • The doors are permanently held open.
  • The width of the opening is 136cm.
  • Facilities available in this area include: stage, pool table and seating for large meetings.
  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: the stage.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs without armrests and sofas.
  • There is not a hearing assistance system.
  • There is background noise in this area which varies depending on the function/event.
  • Lighting levels vary due to the size of the space.

Room (Sensory Room)

  • The room is located off the main hall.
  • The distance from the main entrance is 30m.
  • The most accessible route to the room has slight ramps or slopes, manual doors and doors permanently held open.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The width of the opening is 94cm.
  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: the mirror corner.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a low visual contrast.
  • Seating available in the room includes: benches.
  • The seating is fixed.
  • There is not a hearing assistance system.
  • There may be background noise in this room.
  • Lighting levels were even at the time of the survey.

Room (Cloe Shaw Room)

  • The room is located at the rear left of the building.
  • The distance from the main entrance is 34m.
  • The most accessible route to the room has slight ramps or slopes and manual doors.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There are double manual doors with a high visual contrast.
  • The doors open away from you.
  • The width of the opening is 154cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests and chairs without armrests.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Room (Huddle room 2)

  • The room is located off the main hall.
  • The distance from the main entrance is 24m.
  • The most accessible route to the room has slight ramps or slopes, manual doors and doors permanently held open.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The width of the opening is 92cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests and chairs without armrests.
  • Furniture available in the room includes: tables and coffee tables.
  • The surface heights are suitable for wheelchair users.
  • The clear underside space of the surfaces is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Kitchen

  • The kitchen is located off the Cloe Shaw room.
  • There is step-free level access into the kitchen.
  • There are double manual doors with a high visual contrast.
  • The doors open away from you.
  • The width of the opening is 150cm.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The walls and floor have a high visual contrast.
  • The work surface is 92cm from the floor.
  • A lowered work surface is available with a clear knee recess.
  • The lowered work surface is 70cm from the floor.
  • Overhead and under counter cupboards are available.
  • The hob is 92cm from the floor.
  • A lowered hob is not available.
  • The oven is at a suitable height for a wheelchair user.
  • The sink is 92cm from the floor.
  • A lowered sink is not available.
  • The sink has a twist turn mixer tap.
  • Facilities within the kitchen include a fridge freezer, a dishwasher, a microwave, a kettle and a toaster.
  • Lighting levels were even at the time of the survey.

Consultation / Medical Room (Clinic Room)

  • There is 1 consultation/medical room available.
  • The room surveyed was; clinic room.
  • The room is located off of the community area.
  • The most accessible route to the room has step-free level access and manual doors.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The width of the opening is 92cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing at a fixed height.
  • The length of the treatment table is 186cm.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: tables.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located to the left when entering the community area.
    • The distance from the community area entrance is 4m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 92cm.
    • The door has a locking handle.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 144cm (width) x 315cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 80cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is no horizontal grab rail for the toilet.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 118cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 88cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a medium visual contrast.
    • The hand dryer is 93cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 84cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.