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Riverside Family Hub

289 Bosworth Drive, Chelmsley Wood, Solihull, B37 5DP

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Access Guide

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Overview

  • About View
    • This is a family hub, a one-stop-shop for children, young people, and parents to access support and take part in fun activities.
    • Facilities available in the venue include: bookable activity spaces, kitchen, organised activities for parents, families, and young people.
    • View information on opening times
  • Parking and Public Transport View
    • The venue has its own car park.
    • There is a public car park nearby.
    • The nearest train station is Marston Green.
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There is step-free level access throughout.
    • Access throughout may include manual doors.
  • Getting Help and Assistance View
    • There is seating available.
    • There is no hearing assistance system.
    • British Sign Language interpreters can be provided on request.
    • There is not a water bowl available for assistance dogs.
    • Additional facilities/services include: phone charging points and Wi-Fi.

Toilet and Changing Facilities

Parking

  • Car Park View
    • The car park is located at the rear of the building.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are no designated Blue Badge parking bays available.
    • Although there are no Blue Badge parking bays, there is a dropped kerb with tactile paving from the car park.
  • Charges and Restrictions View
    • This car park is for visitors only.
    • Parking is free for all users.
  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Car Parks View
    • There is a public car park located on Bosworth Drive.
    • The name of the car park is St Anne's Parish Church.
    • Designated Blue Badge parking bays are not available in the car park.

Entrance

  • This entrance is located at the front, right of the building.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is an intercom at a height of 154cm.
  • There is a single manual door at this entrance.
  • The door opens towards you.
  • The width of the opening is 81cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low visual contrast.
  • There is a second set of double manual doors.
  • The locked door can be opened on request.
  • The second set of doors open away from you.
  • The width of the opening is 78cm.
  • The second set of doors have a low visual contrast.
  • There is a push pad or push button to exit at a height of 127cm.
  • There is step-free level access as you enter.

Reception

  • The reception is located to the right of the second set of doors.
  • The distance from the entrance is 4m.
  • There is step-free level access to reception.
  • The height of the reception desk is 77cm.
  • There is not a lowered section at the desk.
  • The reception has windows.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • Lighting levels were even at the time of the survey.

Getting Around

  • There is step-free level access throughout all areas.
  • Access throughout may include manual doors.
  • Some flooring is shiny.
  • There is a high visual contrast between the walls and floor in all areas.
  • There is background noise in this area which varies depending on the function/event.
  • Wayfinding signage is not provided.
  • Seating available in the walkways includes: chairs without armrests, armchairs and sofas.
  • Lighting levels vary due to the size of the space.

Room (Activity Room 1)

  • The room is located at the front of the building.
  • The distance from the entrance is 12m.
  • The most accessible route to the room has step-free level access and manual doors.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The width of the opening is 91cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs without armrests and armchairs.
  • Furniture available in the room includes: tables.
  • The surface heights are suitable for wheelchair users.
  • The clear underside space of the surfaces is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a flashing fire alarm and a television with subtitles.
  • There is no (or very little) background noise in this room.
  • Announcements are in person.
  • Lighting levels vary due to the size of the space.

Consultation / Medical Room (Clinical Room)

  • There is 1 consultation/medical room available.
  • The room surveyed was; clinical room.
  • The room is located at the rear left of the building.
  • The most accessible route to the room has step-free level access and manual doors.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The width of the opening is 74cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing at a fixed height.
  • The length of the treatment table is 186cm.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: tables.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Kitchen

  • The kitchen is located centrally within the building.
  • There is step-free level access into the kitchen.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The width of the opening is 91cm.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The walls and floor have a high visual contrast.
  • The work surface is 92cm from the floor.
  • A lowered work surface is available with a clear knee recess.
  • The lowered work surface is 76cm from the floor.
  • Overhead and under counter cupboards are available.
  • The hob is 91cm from the floor.
  • A lowered hob is not available.
  • The oven is at a suitable height for a wheelchair user.
  • The sink is 91cm from the floor.
  • A lowered sink is not available.
  • The sink has a twist turn mixer tap.
  • Facilities within the kitchen include a kettle, a fridge freezer, a dishwasher and a toaster.
  • Seating available in the kitchen includes: chairs without armrests.
  • Furniture available in the kitchen includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • Lighting levels were even at the time of the survey.

Room (Sensory Room)

  • The room is located on the left side of the building.
  • The distance from the entrance is 14m.
  • The most accessible route to the room has step-free level access and manual doors.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The width of the opening is 73cm.
  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: there is a small 10cm soft, padded step into the mirror corner.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is patterned.
  • The walls and floor have a low visual contrast.
  • Seating available in the room includes: benches.
  • The seating is fixed.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a play area.
  • There may be background noise in this room.
  • Lighting levels were even at the time of the survey.

Room (Activity Room 2)

  • The room is located in the front, left of the building.
  • The distance from the entrance is 15m.
  • The most accessible route to the room has step-free level access and manual doors.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The width of the opening is 73cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests and sofas.
  • Furniture available in the room includes: tables.
  • The surface heights are suitable for wheelchair users.
  • The clear underside space of the surfaces is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Announcements are in person.
  • Lighting levels vary due to the use of large glazed walls.

Room (Office)

  • The room is located to the right side of the building.
  • The distance from the entrance is 12m.
  • The most accessible route to the room has step-free level access and manual doors.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The width of the opening is 73cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs without armrests and sofas.
  • Furniture available in the room includes: tables.
  • The surface heights are suitable for wheelchair users.
  • The clear underside space of the surfaces is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Announcements are in person.
  • Lighting levels were even at the time of the survey.

Quiet Space - Office Pod

  • The quiet space is located in the central area. It is 120cm x 93cm.
  • The manual door is 93cm wide, the door opens outwards.
  • There is a small lip at the entrance.
  • The desk is 75cm high.

Toilet with Adaptations (Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located to the left of reception.
    • The distance from the entrance is 6m.
    • The most accessible route to the toilet has step-free level access and manual doors.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 92cm.
    • The door has a locking handle.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a medium visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 148cm (width) x 228cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 82cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 80cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 86cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a medium visual contrast.
    • The hand dryer is 94cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 84cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.