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Shell UK

Kenilworth Road, Balsall Common, Went Midlands, CV7 7DN

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Access Guide

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Outside Access (Petrol Station)

  • Entrance View
    • This information is for the entrance located on the A452, Warwick Road near the junction with Clarke's Avenue.

Fuel Pumps

  • There are 8 fuel pumps.
  • Payment is made at the counter inside the store in cash, by card, or by the Shell App.
  • Motorists can use the Shell App to call for assistance. Store staff are able to come to your car and fill it for you.
  • The height of the pump handle is 90cm.

Outside Access (Waitrose)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • There is ramped/sloped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 120cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance doors.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
  • Comments View
    • There are bollards with high colour contrast on the walkway to the entrance.
    • The bollards are 133cm apart.
    • There are several obstructions on the walkway, some with low colour contrast.

    • The narrowest point on the walkway to the entrance is 108cm.

Shop (Waitrose)

  • The majority of aisle widths are 150cm+.
  • All flooring in the shop is smooth and even.
  • Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery.
  • There is step-free level access to the till(s).
  • The height of the counter is 110cm.
  • There is not a low level till at the recommended height for seated users (between 76cm - 86cm).
  • The checkout area is placed in front of a patterned background.
  • The till does not have a hearing assistance system.
  • Services/facilities available in the shop include: a portable card machine for payment and a member of staff to provide assistance.
  • There is background noise here.
  • Lighting levels are good in the shop.
  • The lower till area is 87cm high.
    There are patches of light and shade in the shop area.
    There is a Deli counter next to the payment counter, with self-service food selection. The highest shelf at the Deli is 120cm high.
    The Deli serves food from 5.30am to 6.30pm 7 days a week.
    There are two Costa Express coffee machines at the rear left of the store. The highest coffee cups are 160cm high.

Toilet with Adaptations

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 7m (7yd 1ft) from the entrance.
    • This accessible toilet is located adjacent to the entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 145cm x 280cm (4ft 9in x 9ft 2in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 75cm (2ft 6in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are waste paper pedal bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 89cm.
    • The shelf is not located where it is reachable.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • There is a high visual contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • There is a good colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 86cm (2ft 10in).

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • Parking is free for Blue Badge holders.
    • Parking is limited to 30 minutes for all users.
    • The car park is located at the front left of the building.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders cannot be booked in advance.
    • There is/are 1 Blue Badge parking bay(s) within the car park.
    • There is yellow hatching to the right and the front of the Blue Badge parking bay.
      The hatching is 120cm wide.
      There are bollards with high colour contrast immediately in front of the Blue Badge parking bay.
      The bollards are 133cm apart.
      There is a steep slope from the Blue Badge parking pay to the walkway to the store entrance.
    • The dimensions of the Blue Badge parking bay(s) are 233cm x 472cm (7ft 8in x 15ft 6in).
    • The nearest Blue Badge bay is 18m (19yd 2ft) from the the entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.

ATM

  • There is an ATM machine directly in front of the Blue Badge parking bay.
  • The card slot is 117cm high.
  • The keypad on the ATM is 93cm high and the controls have Braille markings.

Night Pay Window

  • Between the hours of 9pm and 5.30am there is a night pay window in operation.
  • The night pay window is at the left of the building.
  • The night pay window is 100cm high.