You are on Introduction. Skip to the next section.

Introduction

• The hotel is staffed 24hours a day.

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the town.
• This venue is situated in Solihull.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Solihull.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park type is open air/surface.
  • There are 4 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 350cm x 580cm (11ft 6in x 19ft 0in).
  • The nearest designated bay is 6m (19ft 8in) from the main entrance.
  • The furthest designated bay is 24m (26yd) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main doors open towards you (pull).
• The doors are double width.
• The doors are heavy.
• The door opening is 157cm (5ft 2in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open towards you (pull).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 157cm (5ft 2in) wide.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading up to the entrance.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• There are steps to access this area / service.
• The steps are located at the entrance.
• There is / are 2 step(s) to the area / service.
• The step(s) is/are clearly marked.
• The steps are medium.
• The steps do not have handrails.

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• Comments View
  • The ramp overcomes the steps.

You are on Outside Access (Solihull High Street Entrance). Skip to the next section.

Outside Access (Solihull High Street Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main doors open towards you (pull).
• The doors are double width.
• The doors are heavy.
• The door opening is 150cm (4ft 11in) wide.

You are on Level Change (Solihull High Street Entrance). Skip to the next section.

Level Change (Solihull High Street Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading up to the entrance.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.

You are on Outside Access (Courtyard Suite Entrance). Skip to the next section.

Outside Access (Courtyard Suite Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main doors open towards you (pull).
• The doors are double width.
• The doors are heavy.
• The door opening is 140cm (4ft 7in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open towards you (pull).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 140cm (4ft 7in) wide.

You are on Level Change (Courtyard Suite Entrance). Skip to the next section.

Level Change (Courtyard Suite Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading up to the entrance.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• There are steps to access this area / service.
• The steps are located leading up to the entrance.
• There is / are 2 step(s) to the area / service.
• The step(s) is/are not clearly marked.
• The steps are shallow.
• The steps do not have handrails.

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• Comments View
  • The ramp overcomes the steps.
  • There is also a similar set of ramps and steps at the entrance.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 3m (3yd 10in) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The lighting levels are bright.
• There is not a hearing assistance system.

You are on Level Change (Reception - Restaurant). Skip to the next section.

Level Change (Reception - Restaurant)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading from the hotel reception to the restaurant.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played in the bar and reception.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

You are on Restaurant Bar Internal. Skip to the next section.

Restaurant Bar Internal

• The following information is for the restaurant.
• Full table service is available.
• There is ample room for a wheelchair user to manoeuvre.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is 18m (20yd) from the main entrance.
• The distance between the floor and the lowest table is 60cm (1ft 12in).
• The distance between the floor and the highest table is 60cm (1ft 12in).
• Menus are hand held and wall.
• Menus are not available in Braille.
• Menus are not available in large print.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is main meals and snacks.

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• Comments View
  • Assistance can be provided with the breakfast buffet.

You are on Level Change (Bar-Restaurant). Skip to the next section.

Level Change (Bar-Restaurant)

• There is a ramp or slope to access this service.
• The ramp or slope is portable.
• Please contact a member of staff.
• The width of the ramp or slope is 76cm (2ft 6in).
• There are steps to access this area / service.
• There is / are 2 step(s) to the area / service.
• Lighting levels at the steps are bright.
• The step(s) is/are clearly marked.
• The steps are medium.
• The steps do have handrails.

You are on Room. Skip to the next section.

Room

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• General Information View
  • There are 146 rooms in total.
  • There are 32 standard ground floor rooms.
  • There are 109 standard rooms on other floors.
• Accessible Rooms View
  • There are accessible ensuite facilities.
  • There is / are 4 room(s) which has / have accessible ensuite facilities.
  • There is / are 1 adjoining room(s) available for carers.
• Location and Access View
  • The accessible room viewed is 100m (109yd 1ft) from the main entrance.
  • There is level access from an accessible entrance.
• Accessible Room View
  • The room number or room name viewed was 72.
  • The width of the door is 77cm.
  • The height of the bed is 60cm.
  • The measurement between the bed base and floor is 40cm (1ft 4in).
  • Light switches are within 120cm from floor level.
  • There is a functional emergency alarm in the room.
  • Assistance dogs are welcomed to stay with guests in accessible rooms.
• Accessible Ensuite View
  • The width of the door to the ensuite is 80cm (2ft 7in).
  • The door opens outwards.
  • The door weight is light.
  • The door is locked by a locking handle.
  • The dimensions of the accessible ensuite are 160cm x 210cm (5ft 3in x 6ft 11in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 140cm (4ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet, the wall mounted grab rails are on both sides.
  • The toilet seat is 47cm (1ft 7in) above floor level.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm in height.
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The height of the sink is 78cm (2ft 7in).
  • The tap type is lever.
  • There is a mixer tap for the sink.
  • There is a functional emergency alarm available in the ensuite.
  • Disposal facilities are not available.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
• Wheel In Shower View
  • There is a wheel in shower.
  • The shower head is adjustable.
  • The shower control type is twist/turn.
  • The shower seat is flip-down.
  • The flip-down or fixed seat height is 46cm (1ft 6in).
  • There are handrails available for the shower.
• Signage, colour contrast and lighting in accessible rooms View
  • There is no additional signage on or near the hotel door.
  • The colour contrast between the external hotel room door and wall is high.
  • The colour contrast between the walls and floor is high.
  • The colour contrast between the internal hotel room door and wall is high.
  • The colour contrast between the external ensuite door and wall is high.
  • Lighting levels are bright.
• Colour contrast and lighting in accessible ensuite View
  • The colour contrast between the internal ensuite door and wall is high.
  • The colour contrast between the walls and floor in the ensuite is high.
  • The colour contrast between the dropdown rails and wall is high.
  • The colour contrast between the grab rails and wall is high.
  • Lighting levels are bright.
• Auxiliary Aids - General View
  • Some rooms have auxiliary aids for people with sensory impairments.
  • The available auxiliary aid(s) is(are) flashing alarm(s), vibrating pillow(s) and Teletext/subtitles.
  • Flashing fire alarms are in rooms.
  • Vibrating fire alarms are In rooms.
  • Assistance dogs are welcome to stay with guests in rooms.
  • The number of accessible rooms with baths is 2.
  • The number of accessible rooms with wheel in showers is 2.
• Ground Floor Standard Rooms View
  • There are standard rooms on the ground floor.
  • There is level access to ground floor rooms.
  • Adjoining rooms are not available.
• Standard Rooms on Other Floors View
  • There are standard rooms on other floors.
  • The other floors can be accessed by lift.
  • Adjoining rooms are not available.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G-1-2.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting level is bright.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located next to reception.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1-2-.
• The lift is 5m (16ft 5in) from main entrance.
• The clear door width is 75cm (2ft 6in).
• The dimensions of the lift are 96cm x 135cm (3ft 2in x 4ft 5in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does not have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift controls do not have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is bright.

You are on Lift (Room 64). Skip to the next section.

Lift (Room 64)

• There is a lift for public use.
• The lift is located along the room corridor.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1-2.
• The lift is 30m (33yd) from main entrance.
• The clear door width is 78cm (2ft 7in).
• The dimensions of the lift are 106cm x 140cm (3ft 6in x 4ft 7in).
• There are separate entry and exit doors in the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift controls do not have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is bright.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • The accessible toilet is 10m (10yd 2ft) from the main entrance.
  • The accessible toilet is located along the corridor leading to the restaurant.
  • There is not level access to the accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 79cm (2ft 7in).
  • The door weight is light.
  • The dimensions of the accessible toilet are 175cm x 250cm (5ft 9in x 8ft 2in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 90cm (2ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is not a mixer tap.
  • The emergency alarm is fully functional.
  • Disposal facilities are not available in the cubicle.
  • There is a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 43cm (1ft 5in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The sink is placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the grab rails and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Comments View
  • Baby change facilities are located within the venue.
  • The baby change facilities are located in the accessible toilet.
  • The height of the baby change table once extended is 90cm (2ft 11in).
  • Inside the venue, there is level access to the baby change facility.

You are on Level Change (Accessible Toilet). Skip to the next section.

Level Change (Accessible Toilet)

• There is a ramp or slope to access this service.
• The ramp or slope is located at the entrance to the toilet.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.

You are on Toilet with Adaptations (Courtyard Suite). Skip to the next section.

Toilet with Adaptations (Courtyard Suite)

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • The accessible toilet is 7m (7yd 1ft) from the courtyard suite entrance.
  • The accessible toilet is located along the corridor.
  • There is level access to the accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door weight is light.
  • The dimensions of the accessible toilet are 130cm x 270cm (4ft 3in x 8ft 10in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 90cm (2ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency alarm is fully functional.
  • Disposal facilities are not available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on the right.
  • There is not a shelf within the accessible toilet.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The sink is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the grab rails and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located along the corridor.
  • The female and male toilets are 7m (22ft 12in) from the main entrance.
  • Inside the venue, there is level access to the female and male toilet.
  • Lighting levels are bright.
• Comments View
  • There are also standard toilets available in the courtside suite conference facilities.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• A member of staff trained in BSL skills is not normally on duty.